Hermes Repair/Refurbish policy - Official Spa Thread

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Hi everyone! I am considering purchasing this barenia B but the listing says the leather has been “treated” (not painted or dyed). I assume it was some kind of waterproofing or some kind of treatment like that from the previous owner? Anyone know if this “treatment” of the leather will make it unable to go to the spa in the future?

You have to ask exactly what was done.
There is no point in conjecture.
If the seller won't, or can't, tell you, walk away; there will be others.
 
Hi all,

Just wanted to share my recent and first Hermes spa experience (still in progress) and ask you all a question.
Took my Kelly clutch to Hermes on April 20th and was told 3-6 month turnaround. So now it has been over a month and a half - and still no quote or any communication from them. Is this normal? I am feeling so anxious...
Texted the SA who helped me and he said they didn't have any updates for me. Also said that I would hear from France directly - they won't reach out to my boutique - only to me. Felt like it was a way for him to tell me not to bother them again lol. Later he texted me that he did check with the manager and that the bag was marked as received by Paris, but no other details. That was few weeks ago.
My clutch is Swift leather/ Parchemin color and had some dark spots on the front and back. If anyone had an experience with similar color/leather combo and stains - was Hermes Spa able to take these stains out to look almost as new?
Thanks in advance if anyone responds!

Cheers
 
Hi all,

Just wanted to share my recent and first Hermes spa experience (still in progress) and ask you all a question.
Took my Kelly clutch to Hermes on April 20th and was told 3-6 month turnaround. So now it has been over a month and a half - and still no quote or any communication from them. Is this normal? I am feeling so anxious...
Texted the SA who helped me and he said they didn't have any updates for me. Also said that I would hear from France directly - they won't reach out to my boutique - only to me. Felt like it was a way for him to tell me not to bother them again lol. Later he texted me that he did check with the manager and that the bag was marked as received by Paris, but no other details. That was few weeks ago.
My clutch is Swift leather/ Parchemin color and had some dark spots on the front and back. If anyone had an experience with similar color/leather combo and stains - was Hermes Spa able to take these stains out to look almost as new?
Thanks in advance if anyone responds!

Cheers
I can't help with the dark spots, but regarding the time you're waiting, I think it may depend to some extent where you are.

My last quote took four weeks to arrive. All communication has been from the local Aftersales Coordinator, but even when I have just asked a question for the artisans in Paris it has taken around two weeks for her to receive a reply from them. She then emails me. Not the SA I gave the bag to.
However depending on your location and the frequency your boutique sends repairs to Paris I'm guessing it could take quite a lot longer for you to receive your initial quote. I'm pretty sure I've read on here that some people have waited a couple of months or more previously so I wouldn't worry too much!
 
I can't help with the dark spots, but regarding the time you're waiting, I think it may depend to some extent where you are.

My last quote took four weeks to arrive. All communication has been from the local Aftersales Coordinator, but even when I have just asked a question for the artisans in Paris it has taken around two weeks for her to receive a reply from them. She then emails me. Not the SA I gave the bag to.
However depending on your location and the frequency your boutique sends repairs to Paris I'm guessing it could take quite a lot longer for you to receive your initial quote. I'm pretty sure I've read on here that some people have waited a couple of months or more previously so I wouldn't worry too much!
Ah, ok. I guess I'll just wait patiently. Took it to the Troy, Michigan boutique after recently having moved to the area from NYC.
Thank you
 
Ah, ok. I guess I'll just wait patiently. Took it to the Troy, Michigan boutique after recently having moved to the area from NYC.
Thank you
I can speak to the wait time as well. When an item is sent from my boutique to Paris, I have waited over a month for a quotation. Most recently, I believe it was about six weeks. I decided not to go forward with the proposition (this item could not be repaired, so they offered me a refund, which I declined since the item is no longer in production), and have been waiting about two months for the item to return. I would not worry.
 
I can speak to the wait time as well. When an item is sent from my boutique to Paris, I have waited over a month for a quotation. Most recently, I believe it was about six weeks. I decided not to go forward with the proposition (this item could not be repaired, so they offered me a refund, which I declined since the item is no longer in production), and have been waiting about two months for the item to return. I would not worry.
Oh wow, they couldn't repare? I thought there was nothing Hermes craftsmen can't do. I watched a youtube video where they even replaced side leather panels of a Birkin. Which made me think if they can't get the stains out of my clutch, maybe they would just replace front and back with new leather pieces? I imagine it would cost a lot to do this. I expect this cleaning/ repair to be between $300 -$1000. If it's more than that, I'm afraid it wouldn't be worth it. I might just dye it a darker color to hide the stains.
 
Oh wow, they couldn't repare? I thought there was nothing Hermes craftsmen can't do. I watched a youtube video where they even replaced side leather panels of a Birkin. Which made me think if they can't get the stains out of my clutch, maybe they would just replace front and back with new leather pieces? I imagine it would cost a lot to do this. I expect this cleaning/ repair to be between $300 -$1000. If it's more than that, I'm afraid it wouldn't be worth it. I might just dye it a darker color to hide the stains.
My experience I believe is fairly consistent with what I have heard from others. Some items cannot be repaired (sometimes mysteriously so, since the request seems simple), some items come back with a note along the lines that they will do the best they can but it may be quite limited (in those cases the results have ranged from returning looking like new to returning looking like nothing has been done at all) and then very straightforward requests (generally corner color touch up on a fairly new bag) that always comes back with the repair exactly as requested.
 
My experience I believe is fairly consistent with what I have heard from others. Some items cannot be repaired (sometimes mysteriously so, since the request seems simple), some items come back with a note along the lines that they will do the best they can but it may be quite limited (in those cases the results have ranged from returning looking like new to returning looking like nothing has been done at all) and then very straightforward requests (generally corner color touch up on a fairly new bag) that always comes back with the repair exactly as requested.
Interesting... I can't wait to see how mine turns out. Will be sure to report on here. This thread is really helpful
 
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I haven’t had any spa services done at Hermes but I have a number of bags that can really get some help.

Does anyone know if they can:
1. Fix a scruff on the handle of a Togo Birkin that needs need to be colored?
2. Remove / replace / change an embossing on epsom leather?
 
Just an update, I received the quotation from Hermès of the works to be done of my vintage Kelly 32. Here’s the pricing for reference.View attachment 5310846
Here she is after almost 6months. Handle and sangle has been replaced, the color is a bit lighter than the original one. I actually love it, looks like I have a two toned bag. The general cleaning + make-up, they charged me for free. So, I saved 275€ from the original quotation.

I have a question, and please enlighten me. Before sending my bag the stamp code was F(circle) and now since the sangle has been replaced I notice that the stamp code is not the same anymore. I would like to understand, does Hermès has a special new code once the bag was serviced?
D5D6B833-58AF-4F4C-9891-43EAADD001D0.jpeg
 
Here she is after almost 6months. Handle and sangle has been replaced, the color is a bit lighter than the original one. I actually love it, looks like I have a two toned bag. The general cleaning + make-up, they charged me for free. So, I saved 275€ from the original quotation.

I have a question, and please enlighten me. Before sending my bag the stamp code was F(circle) and now since the sangle has been replaced I notice that the stamp code is not the same anymore. I would like to understand, does Hermès has a special new code once the bag was serviced?
View attachment 5444985

Looks great! Would love to know from others on the stamp change.... So they ignored your request about adding the D rings?
 
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