Hermes Repair/Refurbish policy - Official Spa Thread

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Here she is after almost 6months. Handle and sangle has been replaced, the color is a bit lighter than the original one. I actually love it, looks like I have a two toned bag. The general cleaning + make-up, they charged me for free. So, I saved 275€ from the original quotation.

I have a question, and please enlighten me. Before sending my bag the stamp code was F(circle) and now since the sangle has been replaced I notice that the stamp code is not the same anymore. I would like to understand, does Hermès has a special new code once the bag was serviced?
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It is beautiful, I am so happy for you. What is the new year code marked on it? Did they change it to the current year, and is it now inside the bag?
 
Hi I would like to ask, does anyone sent their bag to Hermès for spa and replaced the sangle?
I sent my vintage Kelly box bag for spa. Thé sangle and handle has been replaced. Before sending my bag the stamp code was F(circle) on the sangle. Since the sangle has been replaced I notice that the stamp code is not the same anymore. It’s with a stamp U but still on the sangle not inside the bag. I would like to understand, does Hermès has to put a special code once the bag was serviced? What I know is when the sangle was replaced they will put the same code stamp. I would like to gather more information before approaching my local boutique because I would like the old stamp back to my bag.
 
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Hello
I sent my bag to the spa in Paris from another European city 3 months ago and never heard about it since. I realise that it takes long time to be served at spa but wondering how fast I should be informed that the bag reached the spa? My SA rolled his eyes on this question but since I had issues with UPS almost losing my other bag I'm a bit nervous not getting any acknowledgement. What are your experiences? I'm not overly worried about the actual time in the spa. Thank you in advance.
 
Hello
I sent my bag to the spa in Paris from another European city 3 months ago and never heard about it since. I realise that it takes long time to be served at spa but wondering how fast I should be informed that the bag reached the spa? My SA rolled his eyes on this question but since I had issues with UPS almost losing my other bag I'm a bit nervous not getting any acknowledgement. What are your experiences? I'm not overly worried about the actual time in the spa. Thank you in advance.
I thought the bag would have sent back to the store you originally dropped off then the store sends it out to Spa….? In that case your SA can provide you the shipping information.
 
I thought that bags had to be taken physically into an Hermes boutique to be forwarded for spa.
i.e. Hermes does not accept bags for spa sent using a third party carrier.
Apologies for not being clear. The bag was dropped at the local Hermes store. I haven’t got any quotation yet (3 months) for the plaques repair so wondering whether the bag ever reached the spa. SA doesn’t want to provide any information. I know it takes long for the bags to be repaired but I’m keen to know from those who had a bag at spa whether they acknowledge the bag arrival and cost of repair quickly and then the bag waits in some q? Or not? I had a bag repaired in London and the process was very fast but at the time London had the artisan in house.
 
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Apologies for not being clear. The bag was dropped at the local Hermes store. I haven’t got any quotation yet (3 months) for the plaques repair so wondering whether the bag ever reached the spa. SA doesn’t want to provide any information. I know it takes long for the bags to be repaired but I’m keen to know from those who had a bag at spa whether they acknowledge the bag arrival and cost of repair quickly and then the bag waits in some q? Or not? I had a bag repaired in London and the process was very fast but at the time London had the artisan in house.
Unfortunately I don’t think it’s unheard of for the quote to take over three months, though I would say it’s on the long side. As for notification of its arrival at the spa, I don’t believe that’s a thing. SAs don’t have much visibility into the status either. Urgency nor communication seem to be high priorities with Hermes.
 
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Unfortunately I don’t think it’s unheard of for the quote to take over three months, though I would say it’s on the long side. As for notification of its arrival at the spa, I don’t believe that’s a thing. SAs don’t have much visibility into the status either. Urgency nor communication seem to be high priorities with a Hermes.
I suppose I have to assume that they are busy. Not sure at which point I should start worrying. The store here in Warsaw doesn't have a SM anymore and they are managed by Zurich so even worse for me.
 
I don't think you should worry too much, but it wouldn't be a bad thing to check in once a month or so if the store hasn't given you any time estimate which if they haven't is a bit disappointing especially if you mentioned that you had problems in the past. You should also know that the factories etc. are closed in August in France for summer holidays, so if you don't hear anything by August, you shouldn't expect to hear back until September. It might sound like a long time, but it wouldn't be unusual...
 
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I don't think you should worry too much, but it wouldn't be a bad thing to check in once a month or so if the store hasn't given you any time estimate which if they haven't is a bit disappointing especially if you mentioned that you had problems in the past. You should also know that the factories etc. are closed in August in France for summer holidays, so if you don't hear anything by August, you shouldn't expect to hear back until September. It might sound like a long time, but it wouldn't be unusual...
Thank you!
 
Hello, I’ve got 2 questions:
- my beige box kelly has color transfer on the back. It’s not that visible for far but it’s there :crybaby:. Do you think it can be restored? I had already sent this bag to Spa and they worked great on a dark spot it had on the flap (not color transfer though).
2) In my very vintage Rouge H box kelly the leather on the bottom of the handle is separating. The handle itself is in good condition and I prefer not to change it. That part is usually glued to the rest of the handle. Do the artisan try to save the handle or they change it altogether if there is a problem?
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