Hermes Repair/Refurbish policy - Official Spa Thread

[SanDiegoStyle78]

I think some members didn't have problem with spa after using colorless conditioner, BUT I personally wouldn't risk it on a B (did so on a Barenia Evy, vintage, didn't plan on sending to spa). And I agree with everyone. Your bag is stunning, I'd only do the resin, cleaning and conditioning at spa. Hardware replacement isn't worth it imo. Unless you leave on the stickers (bad for the hardware) it will scratch up very quickly again. And I feel the vintage pieces have a richer gold tone.

Thank you! I have grown to appreciate the B so much more after hearing so much approval on her condition from everyone here.

It’s funny because when in opened the bag I was struck by how gold the gold was, you know what I mean? It’s got a much more yellow quality than the newer bags and it was the first thing i picked up on.

I plan to use her for a bit until the excitement wears off and then send to spa. Yes i think for conditioning and resin only. She’ll look brand new!

You don’t think they’ll ask for proof of H purchase, right? I bought several new B and K in the past few years so i hope they’re not offended. I just didn’t have the patience up early for my HG bag.

 

[WhiteBus]

Hermes employees know that the items they sell are not widely available and appreciate that an enthusiast should buy when the opportunity arises. If the leather, style or colour is not currently available, the will be even more understanding. You might find it brings added interest.

 

[duggi84]

Thank you! I have grown to appreciate the B so much more after hearing so much approval on her condition from everyone here.

It’s funny because when in opened the bag I was struck by how gold the gold was, you know what I mean? It’s got a much more yellow quality than the newer bags and it was the first thing i picked up on.

I plan to use her for a bit until the excitement wears off and then send to spa. Yes i think for conditioning and resin only. She’ll look brand new!

You don’t think they’ll ask for proof of H purchase, right? I bought several new B and K in the past few years so i hope they’re not offended. I just didn’t have the patience up early for my HG bag.

Hermes employees know that the items they sell are not widely available and appreciate that an enthusiast should buy when the opportunity arises. If the leather, style or colour is not currently available, the will be even more understanding. You might find it brings added interest.

Hermès definitely appreciates their vintage bags. Our SA has been clear that they will spa any of their bags, whether we purchased them ourselves from the store, they were a gift/hand-me-down from family/friends, or we purchased them "pre-loved." We've brought in three now, and both our SA and the store's in-house Master Craftsman have been enthusiastic about each of them (in fact I think my Casa Sac might be one of the Craftsman's favorite bags). We've been terrified to offend our SA when we brought each in, but it's never been an issue...and we've never been asked for proof of purchase. If it's a bag they've made, they will accept it.

We're careful to balance vintage purchases with our new purchases, just so we can keep things friendly with our SA...as they don't make commission on Spa services (and even if they did, it'd be pennies), but it sounds like you already have a solid relationship and a strong purchase history with yours, so I wouldn't hesitate for a moment to bring it in. Just be prepared for your SA show you something since they'll assume you've got cash to burn...LOL

Since this is the Spa thread, I should also note we found out some interesting details about the Bag Spa services in the US: A bit over half of the US spa services for bags are performed in San Francisco (basically all Western US stores, plus Chicago and Atlanta areas), and all Jewelry Spa services for the same regions are performed in Beverly Hills. I guess Madison in NYC takes care of the rest that obviously don't get sent to Paris.

 

[ssiell]

Hello ladies i need your honest opinion.

i just received my first vintage birkin 35 in Naturelle Courchevel Leather. I was informed about the touch up made on the corners & handle (She gave free hermes twilly) but the body is untouched w/ minor wear or i might say scuffing. Overall I love the bag but the touch up work was a bit off to me, it looks shiny and the handles started to show some cracks and some wrinkles in person.Is there a way to undo the touch up and make it better? will hermes still accepts this bag for refurbish after a year or two. posting pics of the bag. Please advice is it worth to keep or request for a return?Thank you
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[WhiteBus]

From what you wrote it is clear that the seller honestly declared that refurbishment work had been carried out on the bag. So, you do not have the moral (let alone legal) right to expect to be able to return the bag because it was mis-described. However as you are not satisfied with the bag now, as it is, and have the option to return it, then I would do that.
It might seem harsh that Hermes will not undertake work on bags that have previously been 'repaired' or 'worked on' by a third party. Because it is difficult or impossible to undo unsatisfactory work by non-Hermes artisans, Hermes does not want to have its reputation spoilt by letting bags like that subsequently pass through its hands.
From your description it would seem that your bag falls into that category and time will not change it.
A free twilly to cover up the handle? That is an indicator that the seller realised that the handle needs attention, but perhaps the price reflected that?

 

[One_Crazy_Bag_Lady]

Hello. Has anyone brought a bag in to an Hermes Spa recently? I am currently living in Europe, quite close to France in fact. But we’re an expat family who might be relocating in a few months. We do have an Hermes boutique in the capital city of our duty post in Asia. Im just wondering if it’s better to drop off the bag in Europe and have it shipped to me in Asia? I have a vintage box calf Kelly 32. Merci!

 

[CrackBerryCream]

Hello. Has anyone brought a bag in to an Hermes Spa recently? I am currently living in Europe, quite close to France in fact. But we’re an expat family who might be relocating in a few months. We do have an Hermes boutique in the capital city of our duty post in Asia. Im just wondering if it’s better to drop off the bag in Europe and have it shipped to me in Asia? I have a vintage box calf Kelly 32. Merci!

I brought in 3 bags 2 months ago. I'm in Germany btw. After 1 month I received a quote and an estimate that it will take approx. 10 more weeks.

Better ask your local boutique if they can ship overseas. Also, please don't forget that customs in the country you move to might want to charge you for it as it will be coming from Europe to you. I remember someone complaining about customs for exactly this, receiving a repaired bag from overseas.

 

[One_Crazy_Bag_Lady]

I brought in 3 bags 2 months ago. I'm in Germany btw. After 1 month I received a quote and an estimate that it will take approx. 10 more weeks.

Better ask your local boutique if they can ship overseas. Also, please don't forget that customs in the country you move to might want to charge you for it as it will be coming from Europe to you. I remember someone complaining about customs for exactly this, receiving a repaired bag from overseas.

Thank you for this! Do you mind sharing an estimate of cleaning charges? And any idea if they can keep the bag if I ever leave it here in Europe? We go here every June and December, on a normal year.... merci!

 

[WhiteBus]

Hello. Has anyone brought a bag in to an Hermes Spa recently? I am currently living in Europe, quite close to France in fact. But we’re an expat family who might be relocating in a few months. We do have an Hermes boutique in the capital city of our duty post in Asia. Im just wondering if it’s better to drop off the bag in Europe and have it shipped to me in Asia? I have a vintage box calf Kelly 32. Merci!

There are some Hermes artisans working in Asia. There is a lovely Hermes video on YouTube in the Footsteps Across the World series showing an Hermes artisan in Hong Kong.
Hermes. Luxury is that which can be repaired.

If you just want a spa and there is an in house artisan you might get an immediate assessment and the bag will be there for a few months - it could be quicker.
If there is no in-house artisan, the time-scale will extend
The bag has to be sent for assessment
You have to agree what you want done
The work has to be carried out
The bag has to be returned
Months not weeks


I think you would find it easier to deal with your local store once you are settled back in Asia rather than try to fit it in with visits to Paris.
There could be so many reasons why you would have problems collecting it once ready from Paris.
Strikes and riots, not to mention covid restrictions, all come to mind.

 

[One_Crazy_Bag_Lady]

There are some Hermes artisans working in Asia. There is a lovely Hermes video on YouTube in the Footsteps Across the World series showing an Hermes artisan in Hong Kong.
Hermes. Luxury is that which can be repaired.

If you just want a spa and there is an in house artisan you might get an immediate assessment and the bag will be there for a few months - it could be quicker.
If there is no in-house artisan, the time-scale will extend
The bag has to be sent for assessment
You have to agree what you want done
The work has to be carried out
The bag has to be returned
Months not weeks


I think you would find it easier to deal with your local store once you are settled back in Asia rather than try to fit it in with visits to Paris.
There could be so many reasons why you would have problems collecting it once ready from Paris.
Strikes and riots, not to mention covid restrictions, all come to mind.

Hello. Sorry I didnt say I was visiting Paris to drop off the bag. I am a resident in Europe and living close to France and we stay in Europe twice a year. Im just wondering if im better off leaving my bag in an Hermes Spa in EU or in Asia. I am concerned of the turnaround time and maybe if it’s of course, faster to have it done in EU

 

[duggi84]

I just dropped off my Museliere II for Spa and I'm excited and anxious! I've asked for some rather specific things: (1) refurbish the silver metallic finish, (2) polish the gold hardware, and (3) remake the second liner for me since it's missing. Unfortunately the Spa staff at the store all happened to be unexpectedly out today, so the person doing the intake wasn't really able to answer any difficult questions, but she took detailed notes. I'm hoping to hear something back within the next week or two... wish me luck!

 

[rk4265]

Hi does anyone know how much it is to replace an evelyne strap

 

[cravin]

Hi does anyone know how much it is to replace an evelyne strap

The straps are latched on so no need to send it out for repair. You can just stop by the boutique and order a new one.

 

[RJY]

Hi,

I just got a Garden Party 36 in Negonda Ardoise from RealReal. They "misrepresented" the condition. Did not mention any issues on the exterior. It was a good price though and the only problem I found, so I was wondering if anyone knows if the (below) issue is fixable by Hermes and approximately how much it would cost in the US.

TYIA.

 

[WhiteBus]

I can only see the loss of pigment. There does not appear to be any damage to the grain or surface of the leather. If you are lucky it might be fixed by a basic spa treatment which is around $300.
Would you be able to take it to an Hermes store with an in-house artisan?
That would be the best course of action because you might get an immediate opinion.