Thanks Whitebus. I have a boutique nearby that I was planning on visiting next week anyway, so I'll bring the GP with me for them to look. If RealReal is willing to take the amount I'll need to spend to fix it, I'll keep it. It's just such a pretty color and I don't think they make it anymore.
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Does anyone know if hermes will repair substantial corner wear on an Ardennes leather kelly? I’m talking about literal holes in leather like this:
Hermes will replace panels - and you can imagine the cost of that!
But I don't think they will repair holes.
Apart from the hole, there is a lot of other wear in that corner.
If it is your bag and Hermes will not repair it, you could go down the non-Hermes route,
which would mean that Hermes would not touch it in the future, but that is unlikely to be a factor in this case.
If you are considering buying it? Don't!
But I don't think they will repair holes.
Apart from the hole, there is a lot of other wear in that corner.
If it is your bag and Hermes will not repair it, you could go down the non-Hermes route,
which would mean that Hermes would not touch it in the future, but that is unlikely to be a factor in this case.
If you are considering buying it? Don't!
Hi guys
I need help to figure out what to do. One of my Kelly 32 verso in swift has some leather damage on its four clou (bottom of the bag). I don’t know how it happened maybe due to hot weather or what. It’s not even a scratch. It looks like the leather is melted from a certain area. I can’t understand how the leather was damaged. It happened 3/4 years ago. I got the bag in 2011. It’s very much good in shape overall interior is also intact. And even the hardware.
I took it to a local store in dubai once and the SA told me I cannot be repaired. I was so disappointed. Although the damage is on the bottom and not very visible still back in my mind I’m not happy.
Can anyone tell if their Kelly four clou (bottom leather) was ever changed or repaired. Or anyone with swift bag has such issue.
I need help to figure out what to do. One of my Kelly 32 verso in swift has some leather damage on its four clou (bottom of the bag). I don’t know how it happened maybe due to hot weather or what. It’s not even a scratch. It looks like the leather is melted from a certain area. I can’t understand how the leather was damaged. It happened 3/4 years ago. I got the bag in 2011. It’s very much good in shape overall interior is also intact. And even the hardware.
I took it to a local store in dubai once and the SA told me I cannot be repaired. I was so disappointed. Although the damage is on the bottom and not very visible still back in my mind I’m not happy.
Can anyone tell if their Kelly four clou (bottom leather) was ever changed or repaired. Or anyone with swift bag has such issue.
A photograph would be helpful.
I think you have misunderstood the terminology: 'four' is the number 4; 'clou' is stud or foot.
Did you buy the bag from an Hermes boutique in 2011?
You have already taken it to Hermes once and have been told that it cannot be repaired.
Do you have reason to believe that what you were told was not true?
You could approach Hermes again.
In order to replace the bottom panel, the bag would have to be more or less completely disassembled.
An alternative course of action could be to take it to a specialist leather repair shop, then you would loose the option for any other parts (e.g. the handle or turnlock) to be repaired by Hermes in the future.
Yes I purchased it from Harrods London.
Yes you’re right sorry I’m confusing it - so basically the patch is on the bottom leather of the bag.
I was not convinced when they told me that it can’t be repaired. Maybe it was just one SA’s opinion. As long as I know he did not discuss about it with their manager or any expert.
So I am hoping to try my luck again.
I’m not convinced to take it to specialist repair shop.
Attachments
Thank you for the photographs.
You are wise not to wish to take it to anywhere other than Hermes.
The surface of the leather does not appear to be badly damaged; most of the grain looks visible in your picture; there is an area where the main colour is not there.
Hermes artisans can do wonders, but that area might be just too large.
I think the answer you were given before depends very much upon what you asked to be done.
If you are in UK the best thing would be to arrange to take it to Bond Street.
There was a time when you could get an on the spot opinion, but I don't know what the current staffing is.
You are wise not to wish to take it to anywhere other than Hermes.
The surface of the leather does not appear to be badly damaged; most of the grain looks visible in your picture; there is an area where the main colour is not there.
Hermes artisans can do wonders, but that area might be just too large.
I think the answer you were given before depends very much upon what you asked to be done.
If you are in UK the best thing would be to arrange to take it to Bond Street.
There was a time when you could get an on the spot opinion, but I don't know what the current staffing is.
Yes, I will try my luck at Bond Street too. I did mention to the staff at harrods boutique but they seemed to be least bothered. Somehow they’re always in a hurry lol.
Thank you for the advise and great help.
I hope I can sort this one out and get it repaired soon.
If you didn't speak to an artisan at Hermès, I wouldn't assume that repair opinion is correct. This looks like a stain from some kind of substance that has damaged the leather (I have a similar spot on an Epsom agenda cover). This is an Eclat (So Flash) bag, yes? Tadelakt? That is a delicate leather and even water can cause damage.
It can probably at least be polished over. It's worth taking to a store that has its own after-sales care team.
Meanwhile take comfort that it is on the bottom of the bag, and the bag is beautiful.
Hi,
Thank you
Yesss exactly, it is Rubis-Rose Tyrien.
So gutted about this leather blister. Hope Hermès artisans can fix the maximum.
I’ve been quite hesitant to carry it or take it out of the box now. It’s such a delicate beauty.
looking at the photo I agree with @QuelleFromage it looks like you unknowingly placed the bag on something which has eaten away the dye or something-since this happened some years ago it wouldn't have been hand sanitiser but perhaps something similar?Hi,
Thank you
Yesss exactly, it is Rubis-Rose Tyrien.
So gutted about this leather blister. Hope Hermès artisans can fix the maximum.
I’ve been quite hesitant to carry it or take it out of the box now. It’s such a delicate beauty.
I suspect that at the very least you have that panel redid by Hermes so that although the damage will still be there it will be less apparent when carried.
Took my 1956 Rouge H Kelly 35 to Hermès Atlanta for repair on May 19. The SA who took it in told me that it should not need to go to Paris and could be repaired in the US, and that I should receive a quote in 2 weeks. No one else had done any work on it but someone did try to touch up color on a few spots. I told him I did not want a perfect bag, all I wanted was repairs mitigate further damage snd the finish/scrapes/etc to remain as is. I waited a full three weeks for an estimate, making sure to check my junk folder along with my email inbox, and…nothing.
Well, after having to drive 40 minutes each way and physically go to the store because they did not respond to two phone calls/messages I left 3 days apart or an email I sent last Saturday to the SA I have been working with (can’t honestly call him my SA now since he couldn’t be bothered to acknowledge my email or respond), I was told they would not work on my Kelly. It was “damaged beyond repair”. The SA helping me said a manager claimed to email
me about it, but I verified my email address and have been checking my multiple times a day for two weeks just to be sure I did not miss it. Nobody from Hermès sent me an email. The SA went to the back and brought me my bag and said he didn’t understand why they said it was damaged beyond repair. To be honest, I don’t think it ever left the store. I realize I am not a high dollar customer, but I did want to purchase there regularly. Now I am left with a very bad taste after this transaction and feel pushed aside/unwelcome. I immediately took it to a local well reviewed leather shop, who took it in and said it was not that bad, that they have seen (and repaired) far worse. I will let you know how it turns out. Their estimate was less than I expected and included work on the inside pockets that Hermès would not do.
Well, after having to drive 40 minutes each way and physically go to the store because they did not respond to two phone calls/messages I left 3 days apart or an email I sent last Saturday to the SA I have been working with (can’t honestly call him my SA now since he couldn’t be bothered to acknowledge my email or respond), I was told they would not work on my Kelly. It was “damaged beyond repair”. The SA helping me said a manager claimed to email
me about it, but I verified my email address and have been checking my multiple times a day for two weeks just to be sure I did not miss it. Nobody from Hermès sent me an email. The SA went to the back and brought me my bag and said he didn’t understand why they said it was damaged beyond repair. To be honest, I don’t think it ever left the store. I realize I am not a high dollar customer, but I did want to purchase there regularly. Now I am left with a very bad taste after this transaction and feel pushed aside/unwelcome. I immediately took it to a local well reviewed leather shop, who took it in and said it was not that bad, that they have seen (and repaired) far worse. I will let you know how it turns out. Their estimate was less than I expected and included work on the inside pockets that Hermès would not do.
Sorry to hear about the commotion. Any pictures of your bag? I doubt the bag is beyond repair, even if a major overhaul is needed. Bags sent in for repair will always be assessed and customer notified about the estimate costs and waiting time. This is the standard protocol for all H stores around the world. Did you manage to talk to the SM?. i would NOT recommend sending the bag to other repair stores other than H, you are risking future rejection if H artistian found out that repairs have been done elsewhere. Good luck!