Thank you everyone who replied. Everything is new and untouched. But hopefully the manager keeps his word.
Hermes Refund Policy
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I have an exchange question. My SIL helped me buy an Evelyn Etoupe at the Hermes located in Harrods UK, but I really wanted a gray color (Etain or Gris Asphalte). She did not ask for the right color or may have confused etoupe with etain. So can I exchange in the US for a different color, if they have it in stock? I won't see her until the end of Dec, but I would still be within the 30 day exchange policy. Would it be an even exchange, or I read in past posts that I would need to pay taxes on the US price, is this the case? Thank you for all your help.
I have exchanged an evelyne purchased in France for another color in the USA. As long as you’re within the 30 days then you will be fine. If they dont have the color you can just take a store credit until your desired color comes in. Read the back of the invoice as it details their return policy local & world wide. Hope this helps.
Thank you @Manon07, most appreciated!
Actually I just called the local store, and they said that I can exchange for stock in the store within 30 days, but not for store credit for future use...just to clarify for everyone.
Cross my fingers that something gray shows up, if not, etoupe is still fine. [emoji846]
Actually I just called the local store, and they said that I can exchange for stock in the store within 30 days, but not for store credit for future use...just to clarify for everyone.
Cross my fingers that something gray shows up, if not, etoupe is still fine. [emoji846]
I’ve had them issued me a credit before so I guess its the discretion of each store. Hope you get what you want!
My husband shoes are too tight. He bought it last week and wore it yesterday but they were uncomfortable. Can we exchange for a big size when he already wore it outside? I have never returned or exchange anything from hermes so I am not sure what’s feasible.
They will not allow a return on anything that is not in saleable condition; ie brand new.
Thank you. And this includes exchanging for a bigger size? It would be very unfortunate to not being able to wear a 1k+ pair of shoes
Correct. Why should Hermes take the $1k loss when the customer bought them and wore them? Your best bet is to try to sell them on the secondary market if they don’t fit properly.
Why not try taking them to a shoe cobbler and see if you can have them stretched or buy the shoe tree expanders yourself?
Is there any shoe company that does that? I cannot imagine that a shop would allow an exchange for shoes that don’t fit - not worn ones. Defect perhaps but not fit.
So I have just been dying from stress because of an impulse purchase of an ostrich Lindy 26, which is the biggest amount I have ever spent on a bag and it’s not even on my wishlist... now I am thinking of returning it, but I am worried that I will be labeled as the PITA customer who is super fickle. I think in the UK, I can get a full refund if I return it within 14 days... what I am most concerned about is: Will this ruin the relationship with my SA? Will this ruin my history?
If you are serious about returning it, I’d say the sooner the better. You can’t control their view of you and if you truly don’t want the bag, the price of an exotic Lindy is far too high for “a good relationship”. I would definitely encourage anyone to not make returns a habit but what’s done is done. Return the bag and if there is anything lingering on your wishlist (a wallet, piece of jewelry etc) I would encourage you to purchase it during the same visit to show that you want to remain a customer in good standing and soften the blow. But again, don’t just buy to buy. Make sure your heart is in it so that you won’t be tempted to return again.
Good advice @acrowcounted ! That is a huge purchase to suck up just to stay in the good graces of a retail store....
I will pass on the suggestion that this is a good topic for the thread on maintaining a relationship with H, and I concur, this is a popular topic!....good luck @jacyh
https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/
It's too much money for something that is causing you this much stress. Keep us updated on the situation. Do it sooner than later. Where I live, we don't get a refund, just store credit (and I don't think the credit can go towards a quota bag). It's a lot of money, and I think that the relationship with your SA should shouldn't take precedence.