Hermes Phone Orders
- Thread starter palmbeachpink
- Start date
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I wanted to follow up on my bad experience at my boutique as I was back in last week. In retail, a sa is there to make ME happy and to be nice and accomodating. And that did not happen a month ago as I shared with you all. However, when I showed up last week, my sweet sa was back. We all have bad days and if this never happens again, I will just chalk it up to unaligned stars. I can forgive; I can forget. As you remember, I was very upset, but it is over now. Thanks for listening.
Im glad your SA is back to her usual self. Sometimes we have to cut them some slack as well. There are a lot of super snooty people who go into H and can be very demanding and rude so sometimes they just have bad days just like the rest of us.
They won't even give inventory information over the phone, I called a couple of stores since I have friends that could probably help me to get the items but when I called, the first thing they ask is if I was local, and as soon as I told them I wasn't local they kindly told me they could not give that information to me, this is ridiculous!
They won't even give inventory information over the phone, I called a couple of stores since I have friends that could probably help me to get the items but when I called, the first thing they ask is if I was local, and as soon as I told them I wasn't local they kindly told me they could not give that information to me, this is ridiculous!
I was going suggest calling back and answer yes to the local question but if they have caller I.D. and I don't know that they do, block your number from appearing. The other work around is if your friends are in that particular locale ask them to call. (I've had this happen as well and since I tend not to lie, have answered no and received that pat answer.) I am developing a relationship with another source for Hermes. Sadly they are not close geographically or they would be my first go to. I just purchased a purse from them and I was thanked for doing business with them. Isn't that the icing on the cake!
They won't even give inventory information over the phone, I called a couple of stores since I have friends that could probably help me to get the items but when I called, the first thing they ask is if I was local, and as soon as I told them I wasn't local they kindly told me they could not give that information to me, this is ridiculous!
That's a first and quite ridiculous. Were you asking about scarves or leather goods?
VigeeLeBrun said:
Well I was going to but she didn't give me a chance, just wanted to know if I was local first! I think they must have caller id!!
I'm so turned off Hermes now bc all their games, I hope the sales drop and people will buy other brands and people stop calling, then they will see how they treat customers. I will take my business else where they appreciate my $$!
Hmmm, if you are not too turned off by H, call another store. I was told very clearly that H can ship non-leather items, so it does not matter if you are local. PM me for more information if you are just looking for non-leather items. You were probably unlucky and spoke to a nasty SA.
Odd question about this policy, what if I am at the store to purchase and want the (leather) item shipped to my house (to avoid tax and save luggage space). Is this still possible?
Hi, I am fairly new to tPF. I have a question about this new phone policy. Does anyone know if it includes shoes?