Hermes Phone Orders

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#181
How utterly ridiculous etoupebirkin. Hermes may have a real reason for this new policy enforcement, but they certainly don't seem to communicate or empower their SAa/SMs. No matter what the policy, what your SA told you is just dumb. :wacko:

No matter the brand or the product they cannot afford to alienate their loyal base. And I can't believe that is corporate's intention. IMO they desperately need to rethink their service processes and get clear with their stores.

In my daily life I have set up service centers for my company in multiple locations and servicing thousands of products. So this whole thread is making me a little crazy. I'd have these people shaped up in about a week! :amuse:;):giggles::graucho:
 
#183
ouija board said:
:shocked: I'm shocked, EB. For you, of all their customers...

Something tells me the boutique in NM will be getting a lot of business in the near future.
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I know this is kind of off topic, so if I need to be scolded for the tangent I understand. But my Neimans SA has always whispered to me that some Hermes bags float around Neiman Marcus inventory-- that they can be charge sent to other Neiman locations even if there isn't an Hermes boutique in the store? Is that true? And if so, are items ever relinquished, or are they sold at the 'home' Neiman location before they could ever be transferred? She always told me the likelihood of her getting me anything Hermes through NM was low-chance. Can anyone speak to their NM/Hermes experiences?
 
#184
etoupebirkin said:
I had a really frustrating situation happen at Hermes today that will have a chilling effect on any high dollar purchase I make in the future.
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I'm very sorry to hear about your unpleasant experience. I haven't had to take anything back so I've actually never really looked at the exchange/return polices (probably should've long time ago :D); but I just looked at some of my receipts, it looks like the exchange/return period is 10 days for store purchases and 30 for web?
 
#185
poptarts said:
I'm very sorry to hear about your unpleasant experience. I've never took anything back so I've actually never really looked at the exchange/return polices (probably should've long time ago :D); but I just looked at some recent receipts, it looks like the exchange/return period is 10 days for store purchases and 30 for web?
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Yes I know what the return policy says on the receipt. In my case, since I am a long time, regular customer, my store didn't enforce the rules, but I didn't abuse the privilege either. My SA said the store was enforcing rules it had not done so in the past.

That being said, Hermes can choose to enforce the rules, but in the future, I can choose where to spend my hard-earned money.

BTW, LamborghiniGirl, in the Washington, DC store, there is a small Hermes boutique. To my knowledge, it is the only one. There bag selection is limited, but sometimes you can get a find, and get Neiman's points. If you are ever in DC, it's in a lovely shopping area.
 
#186
EB It sounds like H is alienating all of their long term customers. This business practice does not sound like it was well thought out...or it was made by someone who is a bit touched.:wacko:
 
#187
One should not think that NM at Chevy Chase is going to have a kelly, birkin, constance or much of anything other than massai, gao. Believe me I've asked numerous times even when the H boutique inventory wasn't in such a shambles. I don't know now NM acquires the pieces they get but they are certainly few and far between. NM used to have a decent selection of bolides but those days have also passed us by.
 
#188
I agree with you on the likelihood of Kellys and Birkins. They are probably few and far between, and held for top customers of that store. Thank goodness, I am not dying (or looking hard) for a Birkin or a Kelly.

I think bolides are there with some amount of frequency. Last month I was there before the price increase and I believe they had an ebene one at that time. And I got my orange SO Kelly at Neiman's, too. But for scarves, shawls and other small items, the NM mini store will suit me fine.

But I have seen a great many croc Jiges there in gorgeous colors, Karos, etc., too.
 
#193
Heatherlite said:
H.com will do an inventory search for you, depending on whom you talk to. Then it's a question of whether you hit the right SA to do a phone order...TWO hurdles:(
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My experience in the last two tries having H.com do a search for me were that they didn't bother. The boutiques said I should call and have them do a search, but all I got both times when I called was "We can't do that." :tdown:
 
#194
Ok so conclusion is this: h.com sucks, you can't order stuff from other stores, once you buy it it's essentially final sale, the only way you can get stuff is by saying a prayer before you physically go into a boutique that the sa you get has the item you want as part of their lottery system. I am dumbfounded by all this. Hmm and this is to discourage resellers? There was a thread over the in lv forum about how a few top vip clients at the paris lv boutique were resellers and when lv found out they were banned. Does hermes not realize that perhaps some of the high rollers could be resellers? There are some people who basically get their a$$ kissed as soon as they walk into h so what are us poor peasants to do when we want to go spend our pennies we saved. It's like most of us just want one item every few months.. Good lord can I get a CDC people!
 
#195
ilovenicebags said:
Ok so conclusion is this: h.com sucks, you can't order stuff from other stores, once you buy it it's essentially final sale, the only way you can get stuff is by saying a prayer before you physically go into a boutique that the sa you get has the item you want as part of their lottery system. I am dumbfounded by all this. Hmm and this is to discourage resellers? There was a thread over the in lv forum about how a few top vip clients at the paris lv boutique were resellers and when lv found out they were banned. Does hermes not realize that perhaps some of the high rollers could be resellers? There are some people who basically get their a$$ kissed as soon as they walk into h so what are us poor peasants to do when we want to go spend our pennies we saved. It's like most of us just want one item every few months.. Good lord can I get a CDC people!
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your conclusion is a dramatic generalization, and i think everyone's experience is going to be different. it is clear from this thread that different boutiques are enforcing new/old rules differently. like i mentioned before, your best bet is discussing your personal situation/outstanding orders with your own SA before getting too worked up :flowers:
 
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