Why not just call and ask for an appointment with your SA? If something is up (like she’s sick or fired or something) they would tell you.She always responds my SMS instantly, and never exceeds more than 1 day. Now it is more than 1 week. Something is not right. According to all the above suggestion, I could go to the store. Now the store visit needs reservation. Who should make reservation with? I prefer to be able tp speak to a manager, to solve the issue. Given that it is a hassle for me to make the trip, I prefer to make it productive. Anybody know who the manager is for Madison ave? Thank you very much everyone!