Hermès New York City Stores

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#886
olibelli said:
Oops! Forgot to specify. My appointment was at Meatpacking!
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Thank you! I saw a line at Manhasset yesterday and couldn't make it in cause my SO was hungry and they closed by the time I was done (guess that location allows walk ins). But I'm guessing Madison and Meatpacking may need appointment. Bummer :(
 
#887
I was at the meatpacking store today and the Madison store yesterday. I think overall the meatpacking store was more calm and less populated (clearly a different experience than above) vs the Madison ave store where it was really busy. I was looking for a pair of oasis sandals in specific colors and a GP 36 in gold but unfortunately struck out in both. They do have a GP 36 in Beton at Meatpacking in case someone else is looking!

Edit to add: It is WAY easier to reach the meatpacking store via phone. I tried twice I think before getting a callback from the madison store.
 
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#888
olibelli said:
I arrived just before 2:30 pm on Friday afternoon at the Meatpacking boutique, but the door was locked and the store looked completely empty from the outside. I texted my SA that I had arrived and she let me know that she was still finishing up her prior appointment, but that someone would let me in shortly. Probably the worst day to be left outside due to Friday's tropical storm; good thing I was dressed for the torrential downpour in a raincoat and rubber boots.

I was escorted to the handbag section where I was instructed to wait while my SA finished up with her other clients, but since no one appeared to be downstairs, I decided to walk around and browse. They've heavily restocked across all categories, with a plethora of new season SLGs, bracelets, and other accessories all on the ground floor. The handbag section was also refreshed with fun summer colors. I spotted a Rouge Tomate Jypsiere, Rouge Tomate Lindy, a Rose Extreme Roulis, Anemone Evelyne, Malachite Evelyne, Malachite GP, Jaune Ambre GP, Lime Picotin, Lime Lindy, among others. There were tons of exotic wallets on display, from croc to ostrich (Vert Titien!), in addition to several new season mini wallets and other small items.

Unfortunately, I had to wait about 30 minutes before even catching a glimpse of my SA. She apologized for the delay and let me know that her previous appointment had backed her up significantly because the clients were trying to pay in cash, which is currently not being accepted at the store due to the pandemic (heads up!), and that they were having issues with their credit cards. As a result, I had to stay downstairs rather than move upstairs to the station that was originally prepared for me. That was kind of disappointing as I wanted to look at shoes and RTW, but this quickly changed to shock when she carried the items I came to pick up over to me and proceeded to say "I do have something else on hold for you. I wanted to surprise you, but I'll tell you now that it's on your list." It was a Togo B25 Bambou GHW!

By this point as well, around 45 minutes after my originally scheduled time, the store had quickly filled up and it appeared like every station upstairs was at capacity, as well as all other stations downstairs. Clients were being shown items by the equestrian area, the scarves section, the counter by the cashier, and the island with lipsticks. This made the surprise a little awkward, because I felt like the bag was being revealed in such secrecy and I couldn't admire it freely and openly. The whole process felt somewhat rushed, and if it weren't an item on my wish list, I would've wanted to spend more time admiring the bag for sure. The bag was quickly put back into its dustbag and stashed away. Even when we went to match potential twillies to it, the bag was hidden the entire time with only its handles and the sangles exposed purely to provide a backdrop for the twillies I was choosing between.

Sad to say that she wasn't able to show me items other than what I had asked her to source during quarantine, and had to shuffle back and forth between her previous clients and me. I actually left the store at 4:00 pm, surprisingly before they did, which means that their hour-long appointment (1:30 pm) continued on for an additional 1.5 hours, and ate into mine (2:30 pm), as well as the other client who came after me. By 3:30 pm, she had to run between them, myself, and her 3:30. My actual interaction with her lasted about 10 minutes - kind of a bummer - but I told her not to worry about me and do her thing. Plus, I was so thrilled about the bag! What are the chances that my first quota bag at a US store is exactly what I asked for? A B25 in a newly revived color, no less.

She also let me know that only two other 25s arrived with this last delivery, specifically a B25 Noir GHW and a K25 Retourne Rose Pourpre PHW. Variations of these were on my list (B25 Noir RGHW and B25 Rose Pourpre PHW) but since they weren't exact matches, she snatched up the Bambou for me right away. She also alluded to the unusual fact that I was able to get a B25 so soon after becoming a client since I had only shopped with her once before, but stated that she wanted to surprise me because she felt like we really bonded over quarantine. Anyway, she asked what I wanted next and told me to text her an updated wish list before I left the store. She also mentioned that she wanted to get me a Kelly Danse, a Kelly Ado, and a Mini Lindy.

Overall, it was definitely far from the quiet, VIP experience I was expecting with reduced foot traffic during the appointment-only phase of reopening. The store honestly felt as full as it would've during a regular Friday afternoon pre-pandemic, and wasn't reminiscent of my own luxury experience here a few months ago. In addition, every single client appeared to bring a friend / partner with them, which made the store seem even busier. SAs seemed quite frantic, and I often spotted clients standing outside in the rain, knocking on the door, and waiting to be let in for minutes at a time. Other clients spotted them too, and you could sense the awkward eye contact that would occur between them, as one motioned to bet let in, and the other shrugged uncomfortably, unsure whether they were allowed to open the door to others... The store staff just seemed overworked, frustrated, and frazzled. For example, I was accidentally double charged for the vest I purchased, they forgot the to give me the box for my new twilly, and they couldn't locate a box for a gift I had transferred in, so they had to scramble to find an appropriate box for quite some time. I wasn't upset about any of this, but you could see that they felt rushed and pressed for time.

My SA let me know that the schedule has been jam-packed since reopening, with back-to-back appointments across all SAs, and that she has been frantically trying to service all her clients despite the reduced hours and rotating schedule, and has therefore not been able to maintain the standard of service she would like to. Messages are not responded to, and the 1-on-1 time she has during appointments feels hurried and chaotic. I definitely felt her frustration at my appointment, but I am also a super chill client. We have great rapport so of course I was compassionate about the situation, just wish we could've had more time to catch up in peace because I genuinely wanted to hang out with her too. I do think other clients would not have been as happy about the experience though, so hopefully they are able to improve scheduling conflicts and overages as they adjust to this new world!

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I’m glad you were surprised with a bag on your list. Thank you for the instant reveal too. The people who tried to pay in cash are dead wrong and spending over an hour knowing full well, other customers are waiting is very inconsiderate. Many places are using credit cards because of Covid. They should have rescheduled.


Part of going into H, is the experience, sorry you missed out on that. The SA are tasked with a difficult job of juggling opening stores, many clients scheduling appointments and unreasonable requests (cash) during this time. Besides we have witnessed some H customers aren’t nice or reasonable (not anyone on TPF).
 
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#889
RaspberryJam said:
I was at the meatpacking store today and the Madison store yesterday. I think overall the meatpacking store was more calm and less populated (clearly a different experience than above) vs the Madison ave store where it was really busy. I was looking for a pair of oasis sandals in specific colors and a GP 36 in gold but unfortunately struck out in both. They do have a GP 36 in Beton at Meatpacking in case someone else is looking!

Edit to add: It is WAY easier to reach the meatpacking store via phone. I tried twice I think before getting a callback from the madison store.
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Looks like Sunday is the day to go to Meatpacking. Another TPF member had an appointment on a Sunday a few weeks ago and had an incredibly calm experience as an EOD appointment.

Graw said:
I’m glad you were surprised with a bag on your list. Thank you for the instant reveal too. The people who tried to pay in cash are dead wrong and spending over an hour knowing full well, other customers are waiting is very inconsiderate. Many places are using credit cards because of Covid. They should have rescheduled.


Part of going into H, is the experience, sorry you missed out on that. The SA are tasked with a difficult job of juggling opening stores, many clients scheduling appointments and unreasonable requests (cash) during this time. Besides we have witnessed some H customers aren’t nice or reasonable (not anyone on TPF).
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Completely agree re: the cash, but yes, didn't take the experience personally. I know the SAs are doing their best and mine really came through for me with an amazing surprise! Moving forward I'll probably only go on what I'd think are low traffic days, like Tuesday or Wednesday.
 
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#890
o
RaspberryJam said:
I was at the meatpacking store today and the Madison store yesterday. I think overall the meatpacking store was more calm and less populated (clearly a different experience than above) vs the Madison ave store where it was really busy. I was looking for a pair of oasis sandals in specific colors and a GP 36 in gold but unfortunately struck out in both. They do have a GP 36 in Beton at Meatpacking in case someone else is looking!

Edit to add: It is WAY easier to reach the meatpacking store via phone. I tried twice I think before getting a callback from the madison store.
Click to expand...
Oh darn... I saw online that Meatpacking and Madison store is closed Sunday so I didn't visit :( Are they actually open?
 
#892
So I have to make an appointment in order to go into the stores correct? If I don't have an SA, just call the store and try to wait for a call back to schedule an appt? Is that how that works? Thank you!

PS: I would like to build a long term client relationship at one of the stores... which would you guys recommend more? I've actually only been to the Madison one...
 
#896
olibelli said:
All of my purchase history was previously in Europe (can't beat the prices esp. after tax refund,) but given the uncertainty of foreign travel with the virus + the fact that I live in New York, I decided to shop at Meatpacking and check it out for the first time. Please note that this is my first time ever shopping in an NY location and any prior US purchase history has been in Boston, SF, LA, and other random stores. Nothing significant, usually an accessory here and there in the last decade or so that I've lived in the US.

In a nutshell: actually had an amazing experience overall. Beautiful store. Great selection of merchandise, lots of inventory and new items across every category. Friendly staff. Interesting mix of locals and tourists, I'd say it was a much younger crowd, generally speaking.

Was pretty busy at first and there were no free associates to attend to me but after perusing for a little while, someone came to assist. I was looking for a bag strap for the purse I was wearing but ironically the hooks were too small to fit my bag so that option was quickly eliminated. The SA joked, "you can always buy one of our bags so you can get the strap you like." I laughed and responded, "well, if you're offering, I'm listening."

Anyway, I was mostly interested in RTW but no sizes were available in the pieces I liked. Ended up getting a Herbag 31 H Vibration, Bearn mini wallet, a scarf and a pair of sneakers. After deciding on the Herbag, she quickly got my info and put it into her phone and saw that I had no prior purchase history in NY. We spoke a little about that and why. Then, while waiting for the sneakers to be brought up in the correct size, I noticed the lovely SA attending to me was taking a little longer than usual. She ended up coming back with an Etain PHW 24/24 29. Beautiful bag, was surprised it was available, and was so pleased at her willingness to offer it to me, but passed. I've really been on the hunt for B/K RGHW and haven't had an luck encountering it, so I told her that. She told me they had B30 available and could show me if I was interested, but said no as I'm just on the market for B25 right now. In the end, she gave me her card and told me to shoot her an email with my complete wish list, and asked me a few questions about my leather, color and size preferences, whether I was open to exotics, and what my #1 and #2 bag wishes are right now. I told her I've been on the hunt for a B25 in Vert Cypress with RGHW for some time and she said that green is "doable" and never as in demand as blacks / neutrals, and that she only has one other client who favors green as well so she'd try her best to get me something.

Really sweet SA, great experience. Just wanted to share!
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Can I get your SA contact please?
 
#898
lemonadee said:
can I get her info pls! thanks so much
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It’s not really appropriate to post an SAs name or any information about them. It places them in a very difficult position if someone approaches them asking for something and then using another members name ( not to mention placing the relationship between the SA and his/ her client in an Schear’s place.i don’t mean this as personal, just business. Please do not take offense.
PM or DM is totally up to the people involved, but think about the issues involved.
 
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#899
nymeria said:
It’s not really appropriate to post an SAs name or any information about them. It places them in a very difficult position if someone approaches them asking for something and then using another members name ( not to mention placing the relationship between the SA and his/ her client in an Schear’s place.i don’t mean this as personal, just business. Please do not take offense.
PM or DM is totally up to the people involved, but think about the issues involved.
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Are you saying this is unique to Hermes because of the difficulty in obtaining certain things? Because I know SAs of other design houses, e.g. Chanel, are delighted to have new customers who wish to spend money and increase their commissions.
 
#900
Don’t want to discourage you from Meatpacking! ALL the SAs are awesome, truly. Perhaps call for an appt., or see when they open for walk- ins. Whoever you work with will be great, and you will see over time if it’s a good fit. Same would happen if you were given a name to ask for- you don’t KNOW that person and you would hit it off. Good luck!!:smile:
 
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