Hermès New York City Stores

[880]

Madison Avenue and the holidays

I avoid. I don’t text requests. I don’t even text for appts bc his schedules change during this time of year. He does know I’m in the area (two blocks away) twice mid week, so if I need something , I just text, are you free? That way he can respond with an affirmative emoticon yes . No reply or a sad one means no. No harm, no foul.

Re holiday gifts, i give a few scarves and things to the same people. SA said no problem, I have the mailing addresses. He picks. (Last year, he even googled one of the friends names to get a photo, and he picked what he thought I would have chosen to give them. He chooses better than I do. My recipients love their gifts. (Since they don’t know each other, they get the same one, which makes it easy for us to remember). It takes us less than two minutes in person to pick a scarf and colorway and send. (I would never dream of sending him a request or list and expecting him to fulfill without me there in person. He’s not a short order cook. I would feel weird doing that.

Honestly, the closest an SA has ever said to “you should come see me more,” is “how has your summer been; I’ve missed you.” I would be profoundly irritated if an SA told me I should do anything like that. But, I’m pretty relaxed about my offers; not after an instgram worthy bag; and, straightforward.

By the way, if an SA told me that they don’t have time until after the end of the year to see me, I would say, then let me know if you or your SM recommend a specific colleague for when I next come in. Because if an SA wants to see you, they will make the time.

 

[acrowcounted]

Literally, "you should come see me more."

I agree with others that he is trying to tell you that you haven’t spent enough yet. Times have changed and so has prespend amount expectations. Without knowing your definition of “a good amount” it’s hard to know for sure but these days expect to spend $20k-30k before being competitive for a coveted bag offer.

 

[880]

Hi All - This is a question for those who have received Birkin or Kelly offers at Madison location in the past with their SA -- when your SA is ready to offer you a quota bag, is it generally when you come in and shop, or do they call you and ask you to come in to offer the item?

I've been shopping in Madison for ever over a year now (since I moved to NY) - no offers yet. I believe I've spent a good amount, and my wish list was updated last time I went. But all my SA says is come back and see me more - which is honestly getting old, since I've purchased everything I want. I'm also prego and when I asked him do you think I'll happen before my baby comes, he just said come see me more? At this point, if they want me to spend more I think I'm at the wrong store because my prior SA when I lived in Florida offered me quota bags with much less pre-spend and on special occasions. Doesn't seem to be happening here =/

@Bdbunny might have an opinion re FL/NY, one store vis-a-vis another.

Agree with @acrowcounted that 2-3X would put you in the running, but at Madison,
there are honestly a lot of people who spend this amount per visit, and it is not up to the SA to decide
timing or anything else. It is the SM’s decision. And, the SA can only offer a bag for which he is authorized.
The SA also has to have good reason for why your profile is better against other strong candidates for bags. JMO

 

[cravin]

Then in your situation it reads as "come spend more money."

@cravin what was your take when your old SA would tell you this?

She told us that the SM told the staff to get clients into the store and to do less over text/phone. She was just listening to what she was told to do. I’ve never loved Madison so I’m very glad we started shopping at MP.

 

[haute okole]

HA, my beloved SA says the same-ish thing to me at BH. Madison golden girl @880 has play shopped with me. He says "I wish you would visit me more often." I have never interpreted it as a clue to spend more money, ever. But then again, I have never expected a bag because I am a RTW client. I will be absolutely frank. If you ONLY want a bag, the boutique experience is not for you. For those of us who are real Hermes fans, across numerous departments, it is a valuable, artistic collaboration.

 

[OnlyModa]

Hello everyone!
I have a huge favor to ask. Please give me your opinion. I’m so confused with my SA’s behavior. I’ve been shopping for 3 years and she pretty much offered me a SO almost right away. She also offered 1 Const while I was waiting. ( but she didn’t offer anything else during 2 years). She was nice, but we didn’t vibe exactly every time I was visiting. It was a bit strange - one time we Vibed, another time it felt like strictly business. After I received my SO 6 month ago I went away for the summer. and once I was back I texted her to make an appt and she said she’s busy till the end of the year. I asked her to mail me some things and at first she agreed but then she went mia. I have so many occasions to buy things and she’s not responding and it’s just so confusing. What do I do? Why can she be like that? Did I do anything wrong?

Not having time till the end of the year to meet with you? That’s a huge red flag to me. I can see being busy with in person customers this time of the year and no time to ship things, but no time to meet?!

 

[880]

HA, my beloved SA says the same-ish thing to me at BH. Madison golden girl @880 has play shopped with me. He says "I wish you would visit me more often." I have never interpreted it as a clue to spend more money, ever. But then again, I have never expected a bag because I am a RTW client. I will be absolutely frank. If you ONLY want a bag, the boutique experience is not for you.

thank you for the compliment, but when your SA says it, he is not angling for you to spend more. It’s bc he has a great time with you (And after youve gotten amazing bags and RTW lol)

 

[haute okole]

thank you for the compliment, but when your SA says it, he is not angling for you to spend more. It’s bc he has a great time with you (And after youve gotten amazing bags and RTW lol)

We do have a great time together and when you and DH come, it is even more ridiculous! That being said, if someone, anyone, said to me that they did not have time for me until…. sometime in the future, it reminds me of that iconic but archaic book, ‘The Rules” and the the movie, “He’s Just Not That Into You.” Yup, I just said it. And this applies to Hermes Worldwide, not just Madison. I have my theories about why some of us are more fortunate than are others Re: getting offers. When I hear about the treatment that some of you are accepting/complaining about, I wonder why you continue to shop at Hermes.

 

[textilegirl]

We do have a great time together and when you and DH come, it is even more ridiculous! That being said, if someone, anyone, said to me that they did not have time for me until…. sometime in the future, it reminds me of that iconic but archaic book, ‘The Rules” and the the movie, “He’s Just Not That Into You.” Yup, I just said it. And this applies to Hermes Worldwide, not just Madison.

I had the same reaction; “I won’t have time for you until the end of the year” is rather off-putting.

 

[OnlyModa]

Hello everyone!
I have a huge favor to ask. Please give me your opinion. I’m so confused with my SA’s behavior. I’ve been shopping for 3 years and she pretty much offered me a SO almost right away. She also offered 1 Const while I was waiting. ( but she didn’t offer anything else during 2 years). She was nice, but we didn’t vibe exactly every time I was visiting. It was a bit strange - one time we Vibed, another time it felt like strictly business. After I received my SO 6 month ago I went away for the summer. and once I was back I texted her to make an appt and she said she’s busy till the end of the year. I asked her to mail me some things and at first she agreed but then she went mia. I have so many occasions to buy things and she’s not responding and it’s just so confusing. What do I do? Why can she be like that? Did I do anything wrong?

Not having time till the end of the year to meet with you? That’s a huge red flag to me. I can see being busy with in person customers this time of the year and no time to ship things, but no time to meet?!

We do have a great time together and when you and DH come, it is even more ridiculous! That being said, if someone, anyone, said to me that they did not have time for me until…. sometime in the future, it reminds me of that iconic but archaic book, ‘The Rules” and the the movie, “He’s Just Not That Into You.” Yup, I just said it. And this applies to Hermes Worldwide, not just Madison. I have my theories about why some of us are more fortunate than are others Re: getting offers. When I hear about the treatment that some of you are accepting/complaining about, I wonder why you continue to shop at Hermes.

What are your theories? Do share please

 

[haute okole]

OMGosh, it is so hard to describe an element of oneself. I can only speak for myself. I have no immediate NEED for anything from any collection from any season that Hermes produces. My SA and SM knows that I buy for myself and my daughters. I am a home and RTw buyer primarily and never ask for bags. I have been buying consistently for at least a decade. If a new buyer has appeared recently and has only voiced an interest in bags and only buys stuff they would not otherwise buy to up their “spend” to obtain their QB, well, get ready to play the game. They know you are temporary. You are there until you get your QB or 2 or 3. My sincere recommendation is to buy from Sotheby’s or Christy’s because in the end, they require no prespend and no guess work. It is actually more cost effective, especially with the resale market softening in 2023 and anticipated for 2024.

 

[Bdbunny]

she said she’s busy till the end of the year.

If my SA said that to me, I would find someone else to shop with. That is really ridiculous ! And totally agree with @haute okole ’s reference to “The Rules”!! @Ilovetheocean , I would just go in and meet a different SA and forget about this one.

At this point, if they want me to spend more I think I'm at the wrong store because my prior SA when I lived in Florida offered me quota bags with much less pre-spend and on special occasions. Doesn't seem to be happening here =/

@kayem333 , have you thought about shopping remote with your Florida SA? It sounds like you had a great relationship with them… you might have to fly down to pick up a bag, but that’s a couple times a year, and you could plan it with a vacation or something.

Should I expect him to reach out about an offer or only if I happen to be in store and something is available?

Both types of situations have happened to me before, but usually I am surprised when I am in the store… but I don’t always have a wishlist. They offer me something and if it’s not something I wanted, I ask if they have it in this color or what about this other bag. Once my SA called me from the stockroom to tell me what was available to me because he could only physically show me ONE. And then he still had to get approval for it, since it was a random day of offer.

 

[bkdreaming]

Hi all- I'm looking to restart me and mom's Hermes journey and would appreciate any advice or insight on how to best approach.

For background: I used to live in Chicago and just moved to NYC this year. When my mom would visit me in Chicago, we would go to the boutique there and she was fortunate enough to be offered/purchase a few quota and non-quota bags through the SA we worked with. Later on, my mom was offered a Birkin by the same SA and when she apologetically turned it down (it wasn't exactly the color she was looking for), he completely ghosted her and stopped responding to all of her texts and emails, which left her feeling super discouraged. Fast forward a year or two later, my mom visits me in Chicago again (her last visit before I moved to NYC) and we ended up working with a different SA to purchase some shoes and a Toile backpack. So all in all, we have a spend history but it's pretty spread out over the course of 3-5 years because all our spend would happen when she would fly in from out of town.

Now that I'm in NYC and only a few hours away from my mom by train, I've been getting the itch to start my Hermes journey here, but have a few questions:

- If I wanted to make a purchase, am I able to use my mom's profile? Although most of my mom's spend has been for herself, some purchases were for me and she wanted to put everything under her profile so I didn't have to start my own/build my spend from the ground up (yes, I realize I am very lucky in this regard 😅)
- At our last Chicago visit, my mom pre-ordered an Avalon blanket for my me and my husband- it was supposed to be linked to my mom's account but when my husband went to pick it up, they inadvertently put it under his name. Since he has no spend, is it possible for SAs to merge his account with my mom's?
- I know that Madison Ave has a much bigger stock than Wall St or Meatpacking since it's a maison, but I'm honestly a bit intimidated going in there, especially since I'm a peasant compared to the people who regularly shop at Madison... should I just grow a pair and commit to Madison or would it be better for me to try Wall St/Meatpacking first? And would it be stupid of me to try and find an SA this month when the boutiques are busy with holiday shoppers? My hope is to find an SA that I connect with and hopefully set up an appointment next month when my mom comes into town.

Any help or insight is greatly appreciated!!

 

[Crapples]

Hi all- I'm looking to restart me and mom's Hermes journey and would appreciate any advice or insight on how to best approach.

For background: I used to live in Chicago and just moved to NYC this year. When my mom would visit me in Chicago, we would go to the boutique there and she was fortunate enough to be offered/purchase a few quota and non-quota bags through the SA we worked with. Later on, my mom was offered a Birkin by the same SA and when she apologetically turned it down (it wasn't exactly the color she was looking for), he completely ghosted her and stopped responding to all of her texts and emails, which left her feeling super discouraged. Fast forward a year or two later, my mom visits me in Chicago again (her last visit before I moved to NYC) and we ended up working with a different SA to purchase some shoes and a Toile backpack. So all in all, we have a spend history but it's pretty spread out over the course of 3-5 years because all our spend would happen when she would fly in from out of town.

Now that I'm in NYC and only a few hours away from my mom by train, I've been getting the itch to start my Hermes journey here, but have a few questions:

- If I wanted to make a purchase, am I able to use my mom's profile? Although most of my mom's spend has been for herself, some purchases were for me and she wanted to put everything under her profile so I didn't have to start my own/build my spend from the ground up (yes, I realize I am very lucky in this regard 😅)
- At our last Chicago visit, my mom pre-ordered an Avalon blanket for my me and my husband- it was supposed to be linked to my mom's account but when my husband went to pick it up, they inadvertently put it under his name. Since he has no spend, is it possible for SAs to merge his account with my mom's?
- I know that Madison Ave has a much bigger stock than Wall St or Meatpacking since it's a maison, but I'm honestly a bit intimidated going in there, especially since I'm a peasant compared to the people who regularly shop at Madison... should I just grow a pair and commit to Madison or would it be better for me to try Wall St/Meatpacking first? And would it be stupid of me to try and find an SA this month when the boutiques are busy with holiday shoppers? My hope is to find an SA that I connect with and hopefully set up an appointment next month when my mom comes into town.

Any help or insight is greatly appreciated!!

Does your mom have an account elsewhere AND does she plan to be there every time you shop in NYC?

If the answer to the former is no and the latter yes, I’d say establish the account in her name at Madison. It’s super competitive on quota bags if that’s what you’re after btw. Just a heads up.

 

[acrowcounted]

Hi all- I'm looking to restart me and mom's Hermes journey and would appreciate any advice or insight on how to best approach.

For background: I used to live in Chicago and just moved to NYC this year. When my mom would visit me in Chicago, we would go to the boutique there and she was fortunate enough to be offered/purchase a few quota and non-quota bags through the SA we worked with. Later on, my mom was offered a Birkin by the same SA and when she apologetically turned it down (it wasn't exactly the color she was looking for), he completely ghosted her and stopped responding to all of her texts and emails, which left her feeling super discouraged. Fast forward a year or two later, my mom visits me in Chicago again (her last visit before I moved to NYC) and we ended up working with a different SA to purchase some shoes and a Toile backpack. So all in all, we have a spend history but it's pretty spread out over the course of 3-5 years because all our spend would happen when she would fly in from out of town.

Now that I'm in NYC and only a few hours away from my mom by train, I've been getting the itch to start my Hermes journey here, but have a few questions:

- If I wanted to make a purchase, am I able to use my mom's profile? Although most of my mom's spend has been for herself, some purchases were for me and she wanted to put everything under her profile so I didn't have to start my own/build my spend from the ground up (yes, I realize I am very lucky in this regard 😅)
- At our last Chicago visit, my mom pre-ordered an Avalon blanket for my me and my husband- it was supposed to be linked to my mom's account but when my husband went to pick it up, they inadvertently put it under his name. Since he has no spend, is it possible for SAs to merge his account with my mom's?
- I know that Madison Ave has a much bigger stock than Wall St or Meatpacking since it's a maison, but I'm honestly a bit intimidated going in there, especially since I'm a peasant compared to the people who regularly shop at Madison... should I just grow a pair and commit to Madison or would it be better for me to try Wall St/Meatpacking first? And would it be stupid of me to try and find an SA this month when the boutiques are busy with holiday shoppers? My hope is to find an SA that I connect with and hopefully set up an appointment next month when my mom comes into town.

Any help or insight is greatly appreciated!!

Company policy is that the named profile holder has to be the person paying and the name on the credit card. This policy is sometimes ignored for favored clients but I would not assume it would be waived for you as a new unknown client. This is why the blanket purchase was put under your husband’s name as he was the one paying for it. Sometimes they are willing to make “family” profiles but it’s usually for spouses with a common address. If you really must have the same account as your mother, be prepared for your mother to be required to pay for and be physically present for every single transaction.

All Hermes stores are competitive but Madison will have the best stock of all inventory and I will always recommend new clients shop there. It is much easier to sneak in as a lucky low spender when 10,000 people are getting bags than when 100 people are getting bags. Good luck!