I like to give all SA's the benefit of the doubt under the circumstances you have put forth,
but there just comes a time when the client should realize that they deserve some kind of
communication.
Not knowing what the issue might be with her, the first clue as she says" she's busy til the
end of the year". My inclination is to just go into the store & find another SA & make
the purchases you would like or perhaps if you see her in the store catch up in a manner
that is comfortable for you.
Since the items you requested were not received, it is possible that were not available
& your SA just didn't inform you in the manner you expected which is disappointing
Shopping should be a pleasure & in this case it certainly is not. Sadly, many of us need to
stop making excuses for what we deem are highly trained SA's in client services with
inventory shortages, VVIP clients & the whole other ball of wax, that we shouldn't have to deal with, JMO
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