Same here. My SA was promoted right before the new store opened. Prior to this, she had told me I had a very good chance of getting my 1st QB (this was around August), but that didn’t end up happening before she was promoted. I was referred to a new SA who, while fairly responsive and willing to ship small items as requested, has told me the last couple times I’ve asked that there are no bags from my wish list available (looking for B30 or K28). While I understand my pre-spend and relationship is nowhere near established as others (3:1, been a customer 1.5 years), it’s hard not to be disheartened as I feel like I’m having to start over again. I’m beginning to wonder if I should just go the resale route for QBs and stick to the store for things like non-QBs, shoes, scarves and small pieces of jewelry.
It seems that with that spend and that wait, I don't believe there are no bags from your wish list available at the store, especially a B30 and K28. There are just no bags for you right now, whether it be because of the SA or the SM.
I've recently been through a similar experience which almost soured me to the brand entirely. However, what helped was support from this forum, and a change in my point of view. I, too, was frustrated waiting for so long with a certain spend, texts ignored, appointments being hard to get after almost a 4 year relationship, and I finally decided to spend at another store. Ever since, I have not looked back. The new SA was very friendly, and within a few months, a bag did appear. I never pushed for it. I've always been patient with my SAs and friendly, too, but that doesn't mean you won't get forgotten among the hundreds of other requests, especially from a competitive store like Madison.
What helped me was to think of it as a positive business transaction. If I make sure that the SA is taken care of, (i.e. ensure he/she and the store they belong to gets the sale so they get their hard earned commissions), my expectation would be that they take care of me, as well. It may mean that they source a certain item that is hard to get, or potentially get you a bag on your wish list. If they don't, I just don't plan on spending anymore. I put in the same effort as they do.
I'd rather spend my money on what gives me joy, and if I no longer am experiencing that joy, I am free to spend it elsewhere - whether it be at another store or another brand. It's the SA's choice if they want to lose the commissions I may give them, big or small.
Put your situation back into your control. If you need to step back from this SA, and get it the reseller route, do it. Do what makes you happy and not stress out about such silly things as a brand/store valuing you as a customer.
. I was fortunate enough to be offered & purchase several non-quota bags and have loved the shoes, shawls and small silver jewelry I've purchased. But since the QB eludes me, I'm thinking resale is the way to go. I hate "giving up" in a sense, but for my own sanity I probably should 
