Hermes.com ISSUES & SOLUTIONS

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

Please use the ignore function if a member's posts grate on you, or report if they offend which breaks our rules. You do not have to deal with rude or inflammatory comments yourself.

No buying, selling or soliciting is allowed on the forum

TPF welcomes members from all over the world, some of those are fashion and media professionals but they are NOT permitted to use tPF to promote their businesses, services or products within their posts. Use sigs only.

Please post web finds (including h.com's) here: Post Ebay/Web Hermes Finds

Happy online shopping
 
  • Like
  • Thanks
Reactions: Crapples, xspark, RaspberryJam and 9 others
#6,331
Hi I managed to score evelyne from the online store but wondering how's your experience with them? Anyone ordered online before? What you ordered and how long usually it gets delivered? Mine will be shipped via fedex.
 
#6,333
fsadeli said:
Hi I managed to score evelyne from the online store but wondering how's your experience with them? Anyone ordered online before? What you ordered and how long usually it gets delivered? Mine will be shipped via fedex.
Click to expand...
Congrats!!
That’s how I got my first bag too.
Everything gets shipped UNBELIEVABLY fast. Usually within 2 days in my experience. Signature will be required at delivery. Everything is always packed to perfection.
You should be able to check your order under your account- you should know pretty quickly if it is processing or cancelled.
Enjoy and be sure to share pics!
 
  • Like
Reactions: MacawGuy
#6,334
This is probably asked before and I’ve seen some solutions regarding how to get unblocked. I figured Hermes might be changing their protocols to deal with situations like this throughout the last year or so, so here’s my question again…

How do I get myself unblocked? :hrmm:

I’ve tried clearing cache and browsing data and restarting my laptop. Not working so far.

On the screenshot it says a bot on the same network. But I’ve only been using my laptop to log in for purchasing twilly or bracelets. Not sure how that bot got on to my network…

Any thought or suggestion is greatly appreciated and thank you in advance! ❤️
 

Attachments

  • IMG_7476.jpeg
    IMG_7476.jpeg
    72.7 KB · Views: 14
  • Like
Reactions: MacawGuy
#6,335
niwk_bag21 said:
This is probably asked before and I’ve seen some solutions regarding how to get unblocked. I figured Hermes might be changing their protocols to deal with situations like this throughout the last year or so, so here’s my question again…

How do I get myself unblocked? :hrmm:

I’ve tried clearing cache and browsing data and restarting my laptop. Not working so far.

On the screenshot it says a bot on the same network. But I’ve only been using my laptop to log in for purchasing twilly or bracelets. Not sure how that bot got on to my network…

Any thought or suggestion is greatly appreciated and thank you in advance! ❤️
Click to expand...
Just waiting a few hours without going to the site should work. Sometimes it takes up to a full day.
 
  • Insightful
  • Like
Reactions: MacawGuy, shrpthorn and niwk_bag21
#6,338
niwk_bag21 said:
This is probably asked before and I’ve seen some solutions regarding how to get unblocked. I figured Hermes might be changing their protocols to deal with situations like this throughout the last year or so, so here’s my question again…

How do I get myself unblocked? :hrmm:

I’ve tried clearing cache and browsing data and restarting my laptop. Not working so far.

On the screenshot it says a bot on the same network. But I’ve only been using my laptop to log in for purchasing twilly or bracelets. Not sure how that bot got on to my network…

Any thought or suggestion is greatly appreciated and thank you in advance! ❤️
Click to expand...
1) Have you tried connecting to a different network? This will tell you if it is network or device.
2) Have you tried a VPN?
 
#6,339
Does anyone know how long it will take for confirmation for my bag to ship… I purchased my dream bag yesterday (Rose Azalee Bolide 25 PHE) and the website is still saying “pending payment”. I am worried it wont be fulfilled as I purchased another bag last month and I am worried I have gone over my quota??? Does anyone know if I can purchase two bags in two consecutive months or if there is a quota? If my bag is cancelled- how will they tell me? Thanks!
 
#6,340
Mikmakmo said:
Does anyone know how long it will take for confirmation for my bag to ship… I purchased my dream bag yesterday (Rose Azalee Bolide 25 PHE) and the website is still saying “pending payment”. I am worried it wont be fulfilled as I purchased another bag last month and I am worried I have gone over my quota??? Does anyone know if I can purchase two bags in two consecutive months or if there is a quota? If my bag is cancelled- how will they tell me? Thanks!
Click to expand...
It happened to my orders when the status saying “pending payment” till the next day they cancelled mine. Yes, you can purchase 2 bags in 2 consecutive months.
 
#6,344
Mikmakmo said:
Does anyone know how long it will take for confirmation for my bag to ship… I purchased my dream bag yesterday (Rose Azalee Bolide 25 PHE) and the website is still saying “pending payment”. I am worried it wont be fulfilled as I purchased another bag last month and I am worried I have gone over my quota??? Does anyone know if I can purchase two bags in two consecutive months or if there is a quota? If my bag is cancelled- how will they tell me? Thanks!
Click to expand...
I hope its not the case, but it sounds like your payment didn't go through and if that is the case you should get a cancellation status against that order in a few hours. Orders are usually approved on the same day depending on what time you placed the order. Eg if placed after 6pm you might not see it approved until the next day.

If you reached the purchase limit you should get cancellation within a few hours. They seem to have auto rules for that.

Let us know how it goes!
 
  • Like
Reactions: Crapples
You must log in or register to reply here.
Top