Hermes Cafe Bon Temps~Good Times Cafe

[eagle1002us]

Thank you very much! I need to start taking a bit more risks rather than always playing it safe.
I love the color of these; it goes well with my K and my B and even will look great with my special order I think.



The heels aren't that bad! 4" but they are thick. But maybe I am biased towards high heels so I'm used to them.



Thank you!
Kyokei, you must have high arches. Mine are so low they are below sea level. Arches make all the difference in wearing pretty shoes. Ya got good genes, girl!


Thank you! Congratulations on securing the jacket! I'd love to see it when it comes.



I do spend a lot of time walking. I almost always hit at least 10,000 steps per day. I don't own a pair of sneakers actually, and only one pair of flat boots (that I haven't worn in over a year).... no other flat shoes. I walk every day in my Louboutins, Manolos, etc with heels 100-120mm. A large majority of my heels are thin and I've never had any issues walking in them. Plus I wouldn't put shoes in my bag

Before I buy a pair of shoes, I make sure to walk around the store with them a while.... I won't buy a pair of shoes I can't walk for hours in since I am always on my feet. Maybe I wouldn't care about the comfort as much if I lived somewhere else and walked less.

However, it's all about what you are used to! I've been wearing very high heels since I was about 13 or 14... not designer or anything, but the height is the same. I actually find kitten heels to be hard to walk in which is why I don't own a single pair; something about the small heel makes me think it won't support me.

 

[Madam Bijoux]

The best way to deal with manipulative, pushy SA'S is to bring out your inner Judge Judy.

 

[gracekelly]

I didn't think anyone is talking about making purchases to get bags. They are talking about being harassed by SAs for making purchases of things they saw and wanted elsewhere. I think that's a completely different issue.



I wanted silver hardware and Togo leather and I was able to find that last summer. Black is definitely a classic must have.

I think they are related. If a person is purchasing out of their home boutique, then they are not purchasing from their SA who is not getting the credit for the non-bag purchase. That is cause for the SA to be a bit miffed. The fact that the customer has found what was wanted appears to be secondary.

RE having something ordered for you: As soon as you have given your CC to them you are stuck. If you don't like it when you get it they will only give you store credit. If this is a piece of jewelry or a bag we are talking about big bucks. That is the only advantage of ordering from their wonky website where you get the refund.

 

[kathydep]

I'm coming in late on the H conversation about demanding SAs. I'd pretty much been with the same SA since the boutique opened. So we're talking two, maybe 3 decades. He tends to be the one ringing up what I get. One day I came in with a bracelet I'd gotten in NY. It made the NY trip special especially as I rarely go to Madison (or other boutiques). He sees it and says, you know, I can order that for you. Wha??? Where does it end?

This was the exact same thing my SA said to me about the black box bearn! Then she adds, we even had it at the store recently. Then I told her, how come you didnt tell me, I told you I want a black leather bearn with gold hardware. She said, you said you want small wallets so I didn't tell you.

The struggle is real.

 

[EmileH]

I think they are related. If a person is purchasing out of their home boutique, then they are not purchasing from their SA who is not getting the credit for the non-bag purchase. That is cause for the SA to be a bit miffed. The fact that the customer has found what was wanted appears to be secondary.

RE having something ordered for you: As soon as you have given your CC to them you are stuck. If you don't like it when you get it they will only give you store credit. If this is a piece of jewelry or a bag we are talking about big bucks. That is the only advantage of ordering from their wonky website where you get the refund.

To me if a customer is buying things simply to gain favor to get a bag it's their own fault if they end up unhappy.. But if a customer happens to buy something that they really want and is difficult to find elsewhere with no expectation that it will help them with a bag purchase from their regular SA to whom they have demonstrated considerably loyalty, then the SA is wrong to give them a hard time about it or to somehow give the customer a demerit. Especially if excluding the outside purchase the customer has a significant purchase history at the local store. That SA has made their money off that customer. No need to bleed them dry fur every penny.

When I ask my store to get something they will not charge me for it until I come in and try it and say that I want it. They bring it in for my review. I only do a charge send if it's something that I am absolutely certain that I want. And since I live relatively far from the store they have offered to send me things on approval. So I do think that they are trying to be accommodating.

It's a fine line. They need to run an business and make a living. We want our merchandise. They should be some level of mutual respect.

 

[momasaurus]

"oh, good to know! It is so much easier to buy when one can try things on and see them right there. Sometimes I don't know what I want until I see it. I wished this store had a bigger selection".

MMC - that is the perfect answer.

 

[Mindi B]

I THINK (and may be wrong) that overall store sales also determine what and how much merch the boutique can select during each podium. More sales = more and more desirable inventory. So it isn't all about SAs personal commissions--There's an advantage to the entire store if sales can be maximized. However, this is not a defense of the "Why didn't you buy that from meeeeee?" stuff. That's ridiculous, especially with Hermes, where availability is NEVER to be relied upon.

 

[Genie27]

So I have a question - I've been looking for my first CSGM and I have not liked anything as much as a specific CW in a specific shawl from a few years back. I've looked and looked at new shawls at H, and the hundreds of shawl pics here, and I keep jumping back for this one.

Now there is a completely different CW (but also in one of my wearable colours) available on eBay, and I'm pondering whether I should get it. What's the possibility of the desired CW being offered for a good price? I could easily see myself owning both CWs over other shawls - but I'm also not a collector aiming to have dozens.

 

[EmileH]

I THINK (and may be wrong) that overall store sales also determine what and how much merch the boutique can select during each podium. More sales = more and more desirable inventory. So it isn't all about SAs personal commissions--There's an advantage to the entire store if sales can be maximized. However, this is not a defense of the "Why didn't you buy that from meeeeee?" stuff. That's ridiculous, especially with Hermes, where availability is NEVER to be relied upon.

I'm sure you are right about this. And we of course want to support our stores so they have good inventory.

For the company overall this behavior must not be good. It is a disincentive to impulse buying when we see something we like at another store. And god knows that impulse buying drives a lot of retail. So I wonder why the company would allow store managers to set policies like this, if that is what is happening. Like so many things with Hermes it's a mystery..

I am headed home today after a long weekend visit to the west coast to visit one of my dear tpf friends. We had a great time and I hope we didn't drive her DH insane with our talk of Hermes. I love how tpf brings us together with such wonderful people like this.

Back to work tomorrow.... [emoji22]

 

[EmileH]

So I have a question - I've been looking for my first CSGM and I have not liked anything as much as a specific CW in a specific shawl from a few years back. I've looked and looked at new shawls at H, and the hundreds of shawl pics here, and I keep jumping back for this one.

Now there is a completely different CW (but also in one of my wearable colours) available on eBay, and I'm pondering whether I should get it. What's the possibility of the desired CW being offered for a good price? I could easily see myself owning both CWs over other shawls - but I'm also not a collector aiming to have dozens.

Pm me the name of the shawl and I will give you a better idea. But in general when I have been attracted to one particular colorway but thought I would purchase a different colorway that was available instead, I regretted it. I still wanted the original colorway. Everything eventually shows up. It's true. Everything does. Whether it will show up at a good price depends on the design of course.

 

[Genie27]

Oh, I *know* I will still want the original CW.
Will PM you, PbP. Thanks!

 

[EmileH]

"oh, good to know! It is so much easier to buy when one can try things on and see them right there. Sometimes I don't know what I want until I see it. I wished this store had a bigger selection".

Great response!!

 

[MadMadCat]

So I have a question - I've been looking for my first CSGM and I have not liked anything as much as a specific CW in a specific shawl from a few years back. I've looked and looked at new shawls at H, and the hundreds of shawl pics here, and I keep jumping back for this one.

Now there is a completely different CW (but also in one of my wearable colours) available on eBay, and I'm pondering whether I should get it. What's the possibility of the desired CW being offered for a good price? I could easily see myself owning both CWs over other shawls - but I'm also not a collector aiming to have dozens.

I agree with pbp. Especially since you don't want to start accumulating shawls, it is best to make every purchase very deliberate.

Every time i purchased a shawl or scarf that was not exactly what i wanted, it ended up not being used much. I never resell my clothes, but these are a reminder of an impulse buy that i regretted every time i see them in my closet.

 

[MadMadCat]

I THINK (and may be wrong) that overall store sales also determine what and how much merch the boutique can select during each podium. More sales = more and more desirable inventory. So it isn't all about SAs personal commissions--There's an advantage to the entire store if sales can be maximized. However, this is not a defense of the "Why didn't you buy that from meeeeee?" stuff. That's ridiculous, especially with Hermes, where availability is NEVER to be relied upon.

What i wonder is...why H hasn't figured out this process when hundreds of other luxury retailers had? I am thinking about chanel, LV, Dior (well, almost), Tom Ford (i just saw a leather blazer that i tdf [emoji173]️)...but with H seems to be almost a random process...[emoji849]

 

[EmileH]

What i wonder is...why H hasn't figured out this process when hundreds of other luxury retailers had? I am thinking about chanel, LV, Dior (well, almost), Tom Ford (i just saw a leather blazer that i tdf [emoji173]️)...but with H seems to be almost a random process...[emoji849]

It's intended that way to be a boutique like process with merchandise that differs by store. Its supposed to seem less mass produced and thus more luxurious. But then a policy that penalizes customers for making occasional purchases elsewhere makes no sense for the company as a whole.