Ugh! Waaaay too much H politics for me to handle. I have never bought into the "buying things you don't really need or want to get a bag" game. I have this thing about control and being pegged and that is what they are doing. Their commissions are based on everything BUT the Kelly and Birkin sales so of course this is what they push. Thanks, but no thanks. As for "building a relationship with your SA" I can't use the language on tPF to accurately describe my feelings regarding this, especially since some boutiques have a revolving door and the SA come and go frequently.