I don't think I mentioned this here yet but early October was my one year anniversary with H! Coming up in early November, I'll have been shopping with my SA for a year. I remember when I was new to H and this forum with only one scarf.... Time really seems to move fast.
Hermes Cafe Bon Temps~Good Times Cafe
- Thread starter mistikat
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Makes me feel good to know there are several of us! There's no Italian community here in Seattle - just one more thing I miss about NY.
For some weird reason, your story makes me feel a little bit better. I thought that I might have been singled out or being picked on. If this is how they truly operate, I'll have to rethink the relationship with the store in general. I guess my SA gave me the intel to "help" me with getting things from my wishlist. but all in all, THIS POLICY SUCKS!!
Thanks for eveyone's input, by the way. I feel really supported by the group. You all are so great!
Of course
No discrimination! Strong, fun, elegant and beautiful (inside and outside) women must stick together no matter what their origins are!
I think it's crazy that people who spend thousands of dollars with a brand can get chastised by the SA for buying something at a different store. And the punishment is withholding desired items.
I understand there is fierce competition for B/K/C but I don't like this feeling.
That's why I feel more comfortable trying my luck at FSH than trying to "establish a relationship" with a local SA, in a city where there are lots of VIP clients, in the hopes of being offered what I want.
I understand there is fierce competition for B/K/C but I don't like this feeling.
That's why I feel more comfortable trying my luck at FSH than trying to "establish a relationship" with a local SA, in a city where there are lots of VIP clients, in the hopes of being offered what I want.
That does sound like what my friend experienced. In the past a couple of thousand would be qualified to get a birkin offer. While nowadays the "qualification" purchase amount is increasing in that store for sure.
I suppose in some way it is nice to be explicitly told the rules rather than to have to guess at them. But it still seems like a rather vulgar way to interact with a customer for luxury goods.
Well, as I get older, I am having a hard time holding my tongue. Since I lost sleep on this last night, I sent an email to the managing director of the store just now and told her how I am confused and unhappy about their sales politics. It was a polite email so I hope I get points for that.
So there you go guys, I will definitely be on an Hermes diet the next few months, maybe I even need to look for another store and SA. Let see what she says, or if she even responds!
Good for you! Please let us know what kind of response you get.
They have never been so crude as to say it to me. I have had mixed messages. Plus I'm not a good liar or game player. I take what they say at face value.
I started purchasing about 2.5 years ago. At first I was extremely loyal to my SA and wouldn't buy anything anywhere else or from any other SA. I have been going to Paris for years but I wouldn't even buy anything there at a discount. I kept all my purchases for home. But they were not coming through with bags. They were kind in getting my husband a birkin for me when I had a health scare. I had asked for black but they offered gold and I love gold. So I kept purchasing exclusively from them and over a year went by including the new store opening and still they did not offer me black. Within this time I bought a Kelly wallet, two belts kits, a bunch of scarves and cashmeres, a farandole. I finally tried at fsh and got my Colvert Kelly. So I innocently brought it in to the store to get scarves to match. I asked my SA about buying things elsewhere and her advice was that she never knows if she can get a particular item for me so if I see it buy it. Whatever it is. I took her at her word. Fsh was very good in getting my my next bag and I enjoyed shopping in Paris so I bought what I wanted there. And I was lucky with my bags that they had what I wanted. I still buy quite a bit at my local store. Scarves, shoes, ready to wear, costume jewelry. More than a birkins worth a year for sure. And there have been no bag offers. So I wonder whether they are annoyed or consider me taken care of by the Paris store. It's a bit frustrating.
Recently I talked to my SA about bringing my purchases back to the home store. I felt like shopping in Paris was damaging my relationship here even though I felt like I bought enough here to justify bag offers. And by the way from both stores combined I have had fewer than one new bag per 6 months so it's not that I'm over the limit. They seem to be warming up a bit. They are offering to transfer things in for me or do a charge send more often. They will hold things for me if I say I want them. Non bag items of course. But still no bag offers. From now on if I buy myself a souvenir elsewhere I will keep it quiet.
Thanks Ppup for sharing. Your story is amazingly similar to mine. The only difference is that I do get bag offers from my home store in SF every six months or so. The relationship becomes a bit tricky after I told my new SA( my current one from the same store after my gorgeous first SA left the store. ) that my husband purchased a few bags including my colvert birkin, a black birkin, and an orange one for me in France over two years. She did say oh that's great! But I can tell she probably was disappointed. Especially with my Constance. She said she would get a Constance for me for sure then my husband fetched one a couple of months back in Paris. I obviously went ahead and told her everything. Then a long quiet time went by with no news about any new birkin or Kelly. Until last month after purchasing some scarves and bracelets she called me to offer a red Togo birkin. So I got four birkins and a Kelly from my home store over three years. The purchase list is pretty long since 2013: lots of 140 cashmere and scarves, two bracelets, one watch, one bolide 27, one garden party red leather(no canvas), belts for DH, and three pairs of shoes plus two RDW. So far I love everything I bought there except this 35 red Kelly. I have not worn it once because it's too big for me. I was super excited when I saw the color and it's a sellier. But it's just not for me. All the rest purchase worked out very well.
Based on what I felt after I told her about the birkin and Constance, I figured I would not share with her purchase outside of my home store again.
From what you shared I would think there should be at least one or two offers of B or K for you.
My urge for bags isn't as strong as before. So I am thinking to slow down the purchase at my home store unless outstanding items. I didn't get anything from France until about two years ago. But I do visit my husbands family in France every single year and sometimes twice a year. Probably I should start taking more advantage of that. I realized the significant savings after my DH purchased the Colvert 30 in France. The only problem is I might not get the color I want.
Based on what I felt after I told her about the birkin and Constance, I figured I would not share with her purchase outside of my home store again.
From what you shared I would think there should be at least one or two offers of B or K for you.
My urge for bags isn't as strong as before. So I am thinking to slow down the purchase at my home store unless outstanding items. I didn't get anything from France until about two years ago. But I do visit my husbands family in France every single year and sometimes twice a year. Probably I should start taking more advantage of that. I realized the significant savings after my DH purchased the Colvert 30 in France. The only problem is I might not get the color I want.
Ppup if I were you, after 2.5 years of purchase over a birkin worth of stuff each year, and still no offer, once they do offer a new bag I would just leave the store. Sounds like you enjoy your shopping at FSH and you do get exactly what you wanted so why not shop Hermès with pleasure? At one point we will probably all start to be satisfied with our collection of bags and the urge will cool down.