Hermes Cafe Bon Temps~Good Times Cafe
- Thread starter mistikat
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Reading about these Hermes SA machinations is depressing, annoying and not to mention disgusting. I think it will come back to bite the SA in the patooty one of these days.
After dealing with the public for decades and wearing my party face 95% of the time, it is nice to be retired and not have to swallow the %^*)))*&% that goes along with it. Yes, you have to pick your issues *fancy word for fights* and look at the big picture. Not Italian, but my temper could be
After dealing with the public for decades and wearing my party face 95% of the time, it is nice to be retired and not have to swallow the %^*)))*&% that goes along with it. Yes, you have to pick your issues *fancy word for fights* and look at the big picture. Not Italian, but my temper could be
Maybe I have been unlucky, but the SF store does seem to have SA turnover.
After a few months, I tried to stick with one SA. After about a year, she left. Then I connected with a great SA. Although I would buy from her if possible( and she did a few charge sends from other stores for me). She also knew that I liked to visit H when traveling and buy scarves or enamels as souvenirs or just because I found something they did not have. I was a little sheepish about one purchase, and she said- if you see it you should buy it. In fact one scarf design they never received at SF, and she said, - please wear it next time so I can see it. Unfortunately for me, she has now moved to the east coast for personal reasons. ( about 1.5 years of this SA). So since sept 1, I am without a regular SA yet again. I have yet to buy a bag.
After a few months, I tried to stick with one SA. After about a year, she left. Then I connected with a great SA. Although I would buy from her if possible( and she did a few charge sends from other stores for me). She also knew that I liked to visit H when traveling and buy scarves or enamels as souvenirs or just because I found something they did not have. I was a little sheepish about one purchase, and she said- if you see it you should buy it. In fact one scarf design they never received at SF, and she said, - please wear it next time so I can see it. Unfortunately for me, she has now moved to the east coast for personal reasons. ( about 1.5 years of this SA). So since sept 1, I am without a regular SA yet again. I have yet to buy a bag.
I want to chip in Kathydep. This happened to me. I had a wonderful SA in SF Hermès then he quit to enjoy a few years traveling in Europe. I ended up with a more pushy SA. But this worked out ok so far. Not the best but I can work with her. In the past my husband had opened an account in Vegas Hermès during a trip so there's a SA who worked with us. We like her very much. One day she was offering me a birkin with my husband' account. This was immediately rejected by her store manager. Because the manager found out my home address and my last name appeared twice. Obviously my husband and I share the same address and last time for the accounts. The store manager then said "his wife is purchasing lots of stuff in SF so they are SF store regular. Cannot offer the birkin to her. ". My SA told me all this. I trust that she didn't lie. Later I still got the bag but only because my best friend gave me her account and I started purchasing stuff like scarves and bags from her account. My best friend doesn't want to go to Vegas any more because she is close to be done with her bags so I am still using her account today for the shop in Vegas. I purchase things from both SF and Vegas therefore I still get offers of B and K from both stores but I will soon to choose one to stick. I am close to be done with bags.
My SA even argued "they bought lots of stuff here in the past although their lastest purchase was from SF.". The store mgr said " oh well the bag is for his wife not for him!"
So I think that rules are set by store managers mostly.
My SA even argued "they bought lots of stuff here in the past although their lastest purchase was from SF.". The store mgr said " oh well the bag is for his wife not for him!"
So I think that rules are set by store managers mostly.
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When they type last name or home address or phone numbers in their computers, relevant records would all show up on the screen. The SA probably didn't go dig your history on purpose.
And I believe I wrote this on this forum already about Hawaii store. My friend has a great SA there. Recently they got a new store manager and the SA informed my friend that if not purchasing half of a birkin worth of non leather stuff they cannot offer birkin or Kelly to customers.
And I believe I wrote this on this forum already about Hawaii store. My friend has a great SA there. Recently they got a new store manager and the SA informed my friend that if not purchasing half of a birkin worth of non leather stuff they cannot offer birkin or Kelly to customers.
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Yes I am always afraid of switching to a new SA. Each SA has their customer list and their priorities. I switched once and had to build a new purchase history with this new SA.
This is like a hidden rule that unless you are a preferred customer with lots of purchase you don't get birkin or Kelly offers. Sometimes SAs are even fighting to get "best customers". One super VIP customer at SF store almost owns all the different kinds of bags and jewelries and scarfevs and lots RTW from that store. She strolls into the store every single day. Most SAs know her and her enormous amount of H purchase. Some SAs envy their colleague who works with super VIP customer. My DH hates this part of Hermès, and at the same time we understand Hermès store managers attempt to sell as much non leather stuff as they can. DH says who doesn't Hermès just raise the price for birkin and Kelly so no more games?
There are two words to say to SA'S like the ones mentioned above: "Bye, Felicia"
Today's visit to the Philadelphia Zoo: Grom is 8 1/2 years old and weighs about 400 pounds.
Hearing all of these stories makes me feel very glad I have a lovely SA and a good relationship with my store. The manager and the other SAs have always been friendly and I've never felt pressured to buy anything. I'm mostly interested in the non leather goods of H (I do like the bags, but haven't delved into SLGs or anything yet, and even prefer my collection of bags to be minimalistic and well curated)... I can't imagine myself shopping with someone who put that sort of pressure on me to buy and have left SAs in other stores (not Hermes) because of this before. I don't like aggressive sales tactics.
You are also lucky to shop at the flagship with such a large selection!