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#15,031
Ladies, I tried to search the forum for this topic as advised by the mod but cannot find any relevant thread so I'll ask here.

I need your expertise. I contacted my usual SA from Las Vegas (I am from SF) because I will be flying in next week and I have been bugging her for a constance. She tells me, when she printed out my last purchase receipt, it showed that I bought a box bearn from the SF store (which is my first purchase ever at that location even if it is my local store). Because of that, it puts me on lower priority in Las Vegas for the constance. She told me that since the bearn is qualified for shipping, I should have just contacted her and she could have gotten it for me. I explained that I walked in to the SF store to return a bowtie I bought from her and saw the box bearn and could not walk away from it and didnt know it would hurt my chances to get a constance. She said, it would help that I am buying a change tray, bolide pouch and a paddock charm from her next week so that would help because then my last receipt would be from Las Vegas.

Is this really how it works? I am limited to purchase from just one store? I am a Hermes fan newbie and it's quite hard to navigate the sale politics. I am so confused. Thanks for all your input!
 
#15,032
kathydep said:
Ladies, I tried to search the forum for this topic as advised by the mod but cannot find any relevant thread so I'll ask here.

I need your expertise. I contacted my usual SA from Las Vegas (I am from SF) because I will be flying in next week and I have been bugging her for a constance. She tells me, when she printed out my last purchase receipt, it showed that I bought a box bearn from the SF store (which is my first purchase ever at that location even if it is my local store). Because of that, it puts me on lower priority in Las Vegas for the constance. She told me that since the bearn is qualified for shipping, I should have just contacted her and she could have gotten it for me. I explained that I walked in to the SF store to return a bowtie I bought from her and saw the box bearn and could not walk away from it and didnt know it would hurt my chances to get a constance. She said, it would help that I am buying a change tray, bolide pouch and a paddock charm from her next week so that would help because then my last receipt would be from Las Vegas.

Is this really how it works? I am limited to purchase from just one store? I am a Hermes fan newbie and it's quite hard to navigate the sale politics. I am so confused. Thanks for all your input!
Click to expand...

When I hear stories like this, I feel sick. I can't imagine any business allowing their SAs to say this to a customer even if it were remotely true. Sounds like a rude SA to me, a person that wants to feel superior. Or at the very least, she is following "Vegas store" rules and is tactless enough to share them with you. While she may have been able to secure the wallet for you, there's a chance the SF store could have sold it or refused to release it for charge send. To answer your question, it shouldn't matter and you can shop where you like. "Building a relationship" with an SA is important to securing hard to get items but it's a two way street. The SA needs to lighten up and realize that you might buy things on a whim elsewhere. Most reasonable SAs realize that there are one of a kind finds that you buy when you can. I would put a box bearn in that category. It sounds beautiful. Maybe you should shop at SF? :smile:
 
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#15,033
kathydep said:
Ladies, I tried to search the forum for this topic as advised by the mod but cannot find any relevant thread so I'll ask here.

I need your expertise. I contacted my usual SA from Las Vegas (I am from SF) because I will be flying in next week and I have been bugging her for a constance. She tells me, when she printed out my last purchase receipt, it showed that I bought a box bearn from the SF store (which is my first purchase ever at that location even if it is my local store). Because of that, it puts me on lower priority in Las Vegas for the constance. She told me that since the bearn is qualified for shipping, I should have just contacted her and she could have gotten it for me. I explained that I walked in to the SF store to return a bowtie I bought from her and saw the box bearn and could not walk away from it and didnt know it would hurt my chances to get a constance. She said, it would help that I am buying a change tray, bolide pouch and a paddock charm from her next week so that would help because then my last receipt would be from Las Vegas.

Is this really how it works? I am limited to purchase from just one store? I am a Hermes fan newbie and it's quite hard to navigate the sale politics. I am so confused. Thanks for all your input!
Click to expand...

Wow!!!! I wonder if this is truly their policy or if this SA is just trying to up her sales and use it as an excuse. What do people here think? I know that some SAs don't like if you buy things elsewhere but does it officially lower your priority for bags at some stores? That's not great for the company overall. This is the kind of nonsense that ticks me off. Honestly I'd be so mad that I would never shop with her again. And I might talk to her manager. Because saying that to you just seems wrong to me.

My SA did say that if I see something elsewhere I should grab it because you never know if they can get it in for me.
I appreciate her even more now for being so nice about it.
 
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#15,034
dharma said:
When I hear stories like this, I feel sick. I can't imagine any business allowing their SAs to say this to a customer even if it were remotely true. Sounds like a rude SA to me, a person that wants to feel superior. Or at the very least, she is following "Vegas store" rules and is tactless enough to share them with you. While she may have been able to secure the wallet for you, there's a chance the SF store could have sold it or refused to release it for charge send. To answer your question, it shouldn't matter and you can shop where you like. "Building a relationship" with an SA is important to securing hard to get items but it's a two way street. The SA needs to lighten up and realize that you might buy things on a whim elsewhere. Most reasonable SAs realize that there are one of a kind finds that you buy when you can. I would put a box bearn in that category. It sounds beautiful. Maybe you should shop at SF? :smile:
Click to expand...
Pocketbook Pup said:
Wow!!!! I wonder if this is truly their policy or if this SA is just trying to up her sales and use it as an excuse. What do people here think? I know that some SAs don't like if you buy things elsewhere but does it officially lower your priority for bags at some stores? That's not great for the company overall. This is the kind of nonsense that ticks me off. Honestly I'd be so mad that I would never shop with her again. And I might talk to her manager. Because saying that to you just seems wrong to me.

My SA did say that if I see something elsewhere I should grab it because you never know if they can get it in for me.
I appreciate her even more now for being so nice about it.
Click to expand...


I wonder if it was truly a Las Vegas "store policy?" Why would she pull my purchase history? I buy from her quite often (bags and a lot of small random things) and she puts things on hold for me for weeks until I am able to pick them up (since I'm from out of state) which I appreciate so I am not sure if I tell her SM about the conversation if that will get her in trouble and then she'll hate me for snitching. I am very curious though. In fact, I have the SM's email address as she has emailed me in the past. She did mention it previously when I bought from another Hermes boutique that I should have asked her, but not as straight to the point as yesterday's conversation because I told her I wasn't aware and she said "well at least now you know." To give us some history and maybe you guys can assess, I bought a lindy from her in April of this year, got an offer for a Kelly in June (I bought) and a Birkin in August (I also bought), so she is giving me some type of priority. I am quite sad about the situation since it kinda left a bad taste in my mouth. I travel quite often and I always visit Hermes in whichever city I am in. It's kinda creepy that I am being tracked and I feel like I'm being restricted to purchase so it doesn't hurt my chances for the HG bags. :-(
 
#15,035
kathydep said:
I wonder if it was truly a Las Vegas "store policy?" Why would she pull my purchase history? I buy from her quite often (bags and a lot of small random things) and she puts things on hold for me for weeks until I am able to pick them up (since I'm from out of state) which I appreciate so I am not sure if I tell her SM about the conversation if that will get her in trouble and then she'll hate me for snitching. I am very curious though. In fact, I have the SM's email address as she has emailed me in the past. She did mention it previously when I bought from another Hermes boutique that I should have asked her, but not as straight to the point as yesterday's conversation because I told her I wasn't aware and she said "well at least now you know." To give us some history and maybe you guys can assess, I bought a lindy from her in April of this year, got an offer for a Kelly in June (I bought) and a Birkin in August (I also bought), so she is giving me some type of priority. I am quite sad about the situation since it kinda left a bad taste in my mouth. I travel quite often and I always visit Hermes in whichever city I am in. It's kinda creepy that I am being tracked and I feel like I'm being restricted to purchase so it doesn't hurt my chances for the HG bags. :-(
Click to expand...

I see your situation. I'll bet I know your SA too but I would not say a word to anyone of course. She comes through with the bags but she wants you to play her games. If you want to keep your relationship with her and keep the bags flowing you are right. You have to just be quiet and follow her rules whether they are hers or the store's. You just have to decide whether it's worth it to you. I can tell you that I purchase a fair amount at my store and they don't offer bags as readily as your SA does. It sounds completely wrong and distasteful but you have to decide if it's worth it to you. If I were her manager and heard her speaking like that to a customer I would fire her on the spot.
 
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#15,036
I asked my SA straight out somewhat early on about buying things I didn't see in our store from the website. He said, like what? I told him I had seen a BE Kelly wallet and he said, without hesitation, buy it. He said if it's a hard to get item, I should get it when I see it. I too like to check out other H stores when I'm traveling, and will sometimes pick up a small memento like a twilly or behapi. I usually mention to my SA before I even go on my trip that I'm going to be traveling (in part just as normal conversation and in part as a heads up) and may pick up a little something and he has never given me a hard time. He knows where I make the majority of my purchases, and I think he knows that I don't have a relationship with an SA anywhere else. That being said, I'm still waiting for a K. I have been offered in the past, though it hasn't been what I've been looking for and as I think I've mentioned before, I chalk that up more to the fact that my store doesn't seem to get the kinds of things I like more than my SA withholding from me, but if you're being offered the bags or other items that you want, I think I might swallow hard and go with it. That being said, I want to make most of my purchases with my SA. The only time it's frustrating is when I can't get what I want from him because the store just isn't getting it.
 
#15,037
You know, I'm finding that the older I get, the more likely (able?) I am to do/say things that I know will either get me ahead or smooth things over in a way in which I will benefit in the long run, even though I don't necessarily agree with it. Like this morning at work, I basically made nice with someone I'm actually irritated with, even though it rankled a bit to do so, because I know it won't get me anywhere to be irritated, and in fact it may even hurt me. I hope this falls into the category of becoming wiser rather than becoming a pushover lol.
 
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#15,038
klynneann said:
You know, I'm finding that the older I get, the more likely (able?) I am to do/say things that I know will either get me ahead or smooth things over in a way in which I will benefit in the long run, even though I don't necessarily agree with it. Like this morning at work, I basically made nice with someone I'm actually irritated with, even though it rankled a bit to do so, because I know it won't get me anywhere to be irritated, and in fact it may even hurt me. I hope this falls into the category of becoming wiser rather than becoming a pushover lol.
Click to expand...

It's probably very wise. I have never been good at this. Lately I do it, especially at work. I think they have worn me down. But it irks me to do it in my personal life when I don't have to. I don't think I will ever succeed at games like these.

Your relationship with your SA sounds healthy and similar to mine. I'm appreciating my SA more and more. And I do prefer to shop with her because I value her advice. That's the way it should be.
 
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#15,039
Pocketbook Pup said:
It's probably very wise. I have never been good at this. Lately I do it, especially at work. I think they have worn me down. But it irks me to do it in my personal life when I don't have to. I don't think I will ever succeed at games like these.

Your relationship with your SA sounds healthy and similar to mine. I'm appreciating my SA more and more. And I do prefer to shop with her because I value her advice. That's the way it should be.
Click to expand...
Well, I'm still not very good at it, but I'm making headway lol. ;) It's the stubborn hot-headed NY Italian in me. :graucho: She can be hard to control! :lol:
 
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#15,042
dharma said:
When I hear stories like this, I feel sick. I can't imagine any business allowing their SAs to say this to a customer even if it were remotely true. Sounds like a rude SA to me, a person that wants to feel superior. Or at the very least, she is following "Vegas store" rules and is tactless enough to share them with you. While she may have been able to secure the wallet for you, there's a chance the SF store could have sold it or refused to release it for charge send. To answer your question, it shouldn't matter and you can shop where you like. "Building a relationship" with an SA is important to securing hard to get items but it's a two way street. The SA needs to lighten up and realize that you might buy things on a whim elsewhere. Most reasonable SAs realize that there are one of a kind finds that you buy when you can. I would put a box bearn in that category. It sounds beautiful. Maybe you should shop at SF? :smile:
Click to expand...

I am glad i am not the only one to feel sick/infuriated about this type of behavior.

There is no bag or other item in the world that would make acceptable (to me) being abused by an SA.
 
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#15,043
klynneann said:
Well, I'm still not very good at it, but I'm making headway lol. ;) It's the stubborn hot-headed NY Italian in me. :graucho: She can be hard to control! :lol:
Click to expand...

Same here. I am mellowing with age, but it is still very hard. I am getting better at picking my fights instead of fighting every fight.
And i'm an italian-italian.
I am starting to see a pattern here [emoji849]

[emoji1]
 
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