Hermes boutiques in London

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#5,523
foxyqt said:
Hi all! Would you think it is possible to be offered a Della Cavalleria as walk-in in any of the London boutiques?
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Hey yes most definitely. I went in in March as a walk in and was after a Picotin, which they didn’t have any of, by the lady kindly showed me this bag but I wasn’t after this so declined. Thanks and good luck
 
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#5,524
labb8 said:
There's one on the website right nowView attachment 5999511
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Oh thanks! Unfortunately, I can’t order it from the UK website as I’m not in the UK right now. Traveling there soon though so I was asking to know what are my chances :D

CHANEL57 said:
Hey yes most definitely. I went in in March as a walk in and was after a Picotin, which they didn’t have any of, by the lady kindly showed me this bag but I wasn’t after this so declined. Thanks and good luck
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Wonderful! Thank you so much! This gives me hope :D
 
#5,525
crazyabouthermes said:
Went into store yesterday and my SA surprised me with a mini lindy which I have been wanting for ages. Was quite hopeful as they had one on display and I hadn’t seen one on display for a long time so assuming they are now coming into store again (definitely seen online but never quick enough). The store was very busy and didn’t see any other bags being offered but I was taken away into a “quiet” area. Keep the faith people!
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congratulations! i'm waiting for one too but it has only been 3 months since I mentioned it so maybe too soon, but have an appt with my SA in 1 weeks time hoping to get a watch & maybe I'll gently ask about mini lindy...
 
#5,529
vertamande said:
Hey- anything they don’t have in store, they can check if the website has it or other locations. If they do- I go in to pay for the item. For website items I obviously could just order at home but it’s better to do it in store so the store receives credit for the purchase & it goes on my store profile. This isn’t referring to bags. For Bags (non quota) you always have to go in, unless your SA knows what you’re after and texts to suggest you come in because they have stock of something you want and they’re willing to reserve it.
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Hi, this is very interesting to me. I’m a new customer and have a London SA who’s very helpful. The SA suggested that some items that I like that are not available instore, are available online. There’s no mention of the SA placing the order, but do you think that’s what I should do when this is suggested? Thanks 😊
 
#5,530
mish25 said:
Hi, this is very interesting to me. I’m a new customer and have a London SA who’s very helpful. The SA suggested that some items that I like that are not available instore, are available online. There’s no mention of the SA placing the order, but do you think that’s what I should do when this is suggested? Thanks 😊
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yes

it's a shame
several times I have seen items online and they have just not been available to the stores
that is what you have to do
 
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#5,531
WhiteBus said:
yes

it's a shame
several times I have seen items online and they have just not been available to the stores
that is what you have to do
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Thank you. I’m happy for the SA to get the commission. It’s just not always easy to get to store as I don’t live in London, so ordering items online is convenient but I also want to build my profile in store. Good to know this. Thanks again 😊
 
#5,532
WhiteBus said:
yes

it's a shame
several times I have seen items online and they have just not been available to the stores
that is what you have to do
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WhiteBus said:
yes

it's a shame
several times I have seen items online and they have just not been available to the stores
that is what you have to do
Click to expand...
Does anyone know if when you place an online with your SA whilst you’re in the store, does the item have to be delivered to the store and then collect it or can the SA arrange delivery to your home address and the SA still get the commission? I’m only enquiring about UK stores please as I know it may be different for other countries. Thanks 😊
 
#5,533
mish25 said:
Does anyone know if when you place an online with your SA whilst you’re in the store, does the item have to be delivered to the store and then collect it or can the SA arrange delivery to your home address and the SA still get the commission? I’m only enquiring about UK stores please as I know it may be different for other countries. Thanks 😊
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you should have less obsession with SA's commission and concentrate on what provides you with the best shopping experience

in any case in the UK your brand enthusiasm is paramount
we do things better here
 
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#5,534
mish25 said:
Does anyone know if when you place an online with your SA whilst you’re in the store, does the item have to be delivered to the store and then collect it or can the SA arrange delivery to your home address and the SA still get the commission? I’m only enquiring about UK stores please as I know it may be different for other countries. Thanks 😊
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You can get it delivered to home as when things are not available in store I always get my SA to order for me and get it sent to my home address.
 
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