I hear you (I’ve taken a five hour flight to see my SA before only to be told when I got there that they called in for the day off) but stuff happens and H also seems to have an unwritten rule of never saying anything even remotely negative (such as “sorry that item is out of stock” or “please dont text so often”). Instead, they’ve been trained to ignore and not engage. Unfortunately, Hermes has enough business where they don’t have to care and the easy going clients who don’t fuss about it are most appreciated. Best of luck!
