When I went to NBS they weren’t even taking any more names for the shoes department. I heard the SA tell the lady in front of me in the queue that they aren’t able to put anyone on the queue for shoes because others have already been waiting for a very long time to see the shoes SAs! Crazy.I just got back from London too but had a very different experience with shopping. I think I managed to shop more at Heathrow vs the actual stores in the city because there were no queues.
NBS - went on a Saturday, there was a queue for all departments except scarves - I wanted scarves anyway so managed to do a bit of browsing
Sloan/CP - I chose this store based on local members opinions for online order/pick up...I had to join the queue just to pick up my items, luckily I went early in the day on a Thursday before noon so didn't wait that long
Harrods - unfortunately the SA I dealt with didn't want to really help me so left without buying anything
I’ve also been to Harrods and Selfridges. Harrods - long queue as well. Selfridges - no one even came to ask us what we were looking for, all SA’s were busy.