My boutique currently is Cadogan Square- thank you so much for you advice I think I will do that this week. Honestly shopping at Cadogan has been hard work- it’s become a part-time job! I’m beginning to think that ‘shopping at H’ and ‘good customer service’ are mutually exclusive concepts- excuse my rant!
I’m surprised - I always hear that Cadogan square usually has the best/better customer service out of all the H stores in London! Sorry to hear you’ve not had a great experience!