Hermes boutiques in London

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#1,876
Does anyone know please if any of the London boutiques are able to post small items out? My DH bought me the mini Ulysse notebook cover (in turquoise!! So surprised as I didn’t think this was a current colour) for Christmas but the refill for the mini isn’t available on UK H.com. I spoke to customer services who said there are several in London, in particular NBS but I’m getting a centralised call centre when I try to call them and no return call as yet.
I can go to London but at this time of year a 120 mile round trip for some paper is a bit of a pain!
 
#1,877
Tonimichelle said:
Does anyone know please if any of the London boutiques are able to post small items out? My DH bought me the mini Ulysse notebook cover (in turquoise!! So surprised as I didn’t think this was a current colour) for Christmas but the refill for the mini isn’t available on UK H.com. I spoke to customer services who said there are several in London, in particular NBS but I’m getting a centralised call centre when I try to call them and no return call as yet.
I can go to London but at this time of year a 120 mile round trip for some paper is a bit of a pain!
Click to expand...

I’m afraid I can’t answer your question, but I wish you had posted earlier as I was in NBS today and would have been happy to purchase the refills and send to you!

Good luck!
 
#1,880
Tonimichelle said:
Does anyone know please if any of the London boutiques are able to post small items out? My DH bought me the mini Ulysse notebook cover (in turquoise!! So surprised as I didn’t think this was a current colour) for Christmas but the refill for the mini isn’t available on UK H.com. I spoke to customer services who said there are several in London, in particular NBS but I’m getting a centralised call centre when I try to call them and no return call as yet.
I can go to London but at this time of year a 120 mile round trip for some paper is a bit of a pain!
Click to expand...
I think you can also have it transferred to another H nearer to you,
 
#1,882
periogirl28 said:
You will be considered a regular customer if you choose one store and make purchases there whenever you are in town. I know that Cadogan and Bond St have and welcome good, long term customers who do not necessarily live in the UK. Selfridges and Harrods being tourist destinations as you pointed out, would generally require one for one type of spend per bag. Much higher even for exotics.
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I was told very bluntly by NBS that as we don't live permanently in the UK we are not welcome customers - this is why they threatened to give away my special order if I did not fly there immediately/wire them money. My SA was almost fired for giving me an SO. DH was told the same thing: "We don't give special client treatment to people who don't live here." Note that DH and I have spent many thousands at NBS and did at that time consider it our home store (we are in London at least once a month for a week or so).
NBS is far, far, far and away the worst H experience DH and I have ever had.
Cadogan is a different story - they are lovely there.
 
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#1,883
QuelleFromage said:
I was told very bluntly by NBS that as we don't live permanently in the UK we are not welcome customers - this is why they threatened to give away my special order if I did not fly there immediately/wire them money. My SA was almost fired for giving me an SO. DH was told the same thing: "We don't give special client treatment to people who don't live here." Note that DH and I have spent many thousands at NBS and did at that time consider it our home store (we are in London at least once a month for a week or so).
NBS is far, far, far and away the worst H experience DH and I have ever had.
Cadogan is a different story - they are lovely there.
Click to expand...

omg this is horrible!! considering how many tourists London gets i can’t believe this behaviour! and if you are there almost every month what business is it if theirs if you live there full time or not. unbelievable, i’m so glad i never bought anything there. they gave me cold vibes so i decided to put all my eggs in the FSH basket. lol.
 
#1,884
QuelleFromage said:
I was told very bluntly by NBS that as we don't live permanently in the UK we are not welcome customers - this is why they threatened to give away my special order if I did not fly there immediately/wire them money. My SA was almost fired for giving me an SO. DH was told the same thing: "We don't give special client treatment to people who don't live here." Note that DH and I have spent many thousands at NBS and did at that time consider it our home store (we are in London at least once a month for a week or so).
NBS is far, far, far and away the worst H experience DH and I have ever had.
Cadogan is a different story - they are lovely there.
Click to expand...
Wow that is very harsh.. How could they know if you are not a resident of UK? is it because you claim for tax refund?
 
#1,885
QuelleFromage said:
I was told very bluntly by NBS that as we don't live permanently in the UK we are not welcome customers - this is why they threatened to give away my special order if I did not fly there immediately/wire them money. My SA was almost fired for giving me an SO. DH was told the same thing: "We don't give special client treatment to people who don't live here." Note that DH and I have spent many thousands at NBS and did at that time consider it our home store (we are in London at least once a month for a week or so).
NBS is far, far, far and away the worst H experience DH and I have ever had.
Cadogan is a different story - they are lovely there.
Click to expand...

Just collected my latest SO there and I have no issues with the Bond St store. I will continue to support them and also visit London regularly.
 
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#1,886
QuelleFromage said:
I was told very bluntly by NBS that as we don't live permanently in the UK we are not welcome customers - this is why they threatened to give away my special order if I did not fly there immediately/wire them money. My SA was almost fired for giving me an SO. DH was told the same thing: "We don't give special client treatment to people who don't live here." Note that DH and I have spent many thousands at NBS and did at that time consider it our home store (we are in London at least once a month for a week or so).
NBS is far, far, far and away the worst H experience DH and I have ever had.
Cadogan is a different story - they are lovely there.
Click to expand...
Faint
Utterly ridiculously rude!!!
 
#1,888
cherylc said:
omg this is horrible!! considering how many tourists London gets i can’t believe this behaviour! and if you are there almost every month what business is it if theirs if you live there full time or not. unbelievable, i’m so glad i never bought anything there. they gave me cold vibes so i decided to put all my eggs in the FSH basket. lol.
Click to expand...

Yep, they are jerks.

ZZZZZZZ said:
Wow that is very harsh.. How could they know if you are not a resident of UK? is it because you claim for tax refund?
Click to expand...

They know because we were customers for a long time until their policy "changed".
I got a PM that someone posted a nasty remark here about what we could have done wrong - we did nothing "wrong". We were valued customers to the point of placing Horizons orders, then there was a "management change".

bagidiotic said:
Faint
Utterly ridiculously rude!!!
Click to expand...

It was a horrible and hurtful experience. I appreciate the support very much.
 
Last edited:
#1,889
QuelleFromage said:
Yep, they are jerks.



They know because we were customers for a long time until their policy "changed".
I got a PM that someone posted a nasty remark here about what we could have done wrong (I can't see the post, but I have a long ignore list :p) - we did nothing "wrong". We were valued customers to the point of placing Horizons orders, then there was a "management change".



It was a horrible and hurtful experience. I appreciate the support very much.
Click to expand...
First they offered
Then they insulted
What the crap!!!
They think
We are queuing for free rations isit
 
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