They are waiting for merchandise, as all Hermes stores are, that was held up in customs. Don't despair just haunt them. They will tell you on the phone if you ask.
As for the class of the clientele, I dont really see a difference between GSP and Paramus Park, Riverside and any of the malls there. One of my friends loves to shop in Bergen and everytime she takes me with her, I just feel very self-conscious that I am the only person in the darn mall with a H bag.
Has anyone had a recent shopping experience with this location? I bought a few belt kits and a gold Evelyne, and my salesperson (forgot her name) was supposed to put me on the list of a Birkin. Never heard from her.
This is my mother's home store, so I cannot speak from personal experience, but I can relay some info to you. Most of the SAs of this boutique are lovely, but to get Birkins and Kellys you have to play games. According to my mom they need constant reminders (aka a lot of purchases) before you get a bag. This store has a lot of customers willing to fork over major cash on other items to get sent to the top of the waiting list. Perhaps follow up with the SA and stop by and buy a small item to remind her that you are still waiting? My mother's dream birkin magically appeared the day that she bought some new shoes and a dress...Hope this helps a bit.