Hermès Austria

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#46
bagidiotic not all franchise stores are like this. Corruption w Hermés goods does exist at each and every store to a CERTAIN degree, but some, I still believe many stores, are much better than the Vienna store.

I have heard Salzburg is run by a very nice young gentleman, he goes far and beyond for his customers. My friend had called him after the "forgotten birkin order" fiasco and he had put her on his store's waiting list for the same bag immediately. I have bought some SLGs from that store as well in the past and he was a very reliable person to work with. He communicated well, shipped fast and even inquired after I received all. And this store too is a franchise...
 
#47
varvara said:
bagidiotic not all franchise stores are like this. Corruption w Hermés goods does exist at each and every store to a CERTAIN degree, but some, I still believe many stores, are much better than the Vienna store.

I have heard Salzburg is run by a very nice young gentleman, he goes far and beyond for his customers. My friend had called him after the "forgotten birkin order" fiasco and he had put her on his store's waiting list for the same bag immediately. I have bought some SLGs from that store as well in the past and he was a very reliable person to work with. He communicated well, shipped fast and even inquired after I received all. And this store too is a franchise...
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Hello Varvara, thank you for sharing your bad experiences, although a lot of us don't live in Austria, it's still good to know these practices and hopefully more people know about it the more likely Hermes will do something! Just curious, how do you know if the store is a franchise or not. I really learn something new here every day, I can never imagine such highend brand will run franchise and jeopardize their own reputation, this is a very clear example!
 
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#48
^^^Well- it is very simple, actually. On the receipt it says the company. The mothership ones are obviously "HERMÉS Germany" or "HERMÉS Russia" or something along those lines.

Franchise carries the details of the owner- Company name or his name. So not "HERMÉS corporate' ", if I am making any sense here.

Also, Europe is a small world and the owner of this store also runs other stores in the city.

And- thank you for your support!!!!
 
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#49
Perhaps the SA (plural) use the SO to get a sense of what the clients want to see and order the bags for the boutique and then, if rumors are to be believed, parse them out to favored clients or those with the deepest pockets or love of gift giving.
 
#50
Thanks for your reply.
They have their reason to do so as in my local store, tonnes of mainlanders flood there and ask when can get a bag, if the SA answered dot know, sometimes, they can be treate rudely. I think they do so to protect themselves and prevent hundred of people asking when the waiting list open.
I always think in the way of those SA, maybe that's why I have very good relationship with them. I won't blame them for doing so, everything has a reason. No one particularly hide a bag from anyone, just they think some people are more worth having them.

footlocker said:
With due respect, could you please share your thought why you don't think it is bad? Is it because you are a vvvvvvvip in your local store that you have received very good service and got honored your orders so you think other customers should not receive a little bit respect from a store?

I know this practice does exist everywhere, and it is a nice way to turn people away in the eyes of the store because they are not saying "no" upfront, but this is not necessarily true that your local stores (I believe we are in the same geographical location) practiced that. I have seen several people got the call from Hermes that the bag has arrived. Bear in mind, my friends did not shop with H before and they waited two or three years to get the birkin/Kelly.

Sorry, I am out of topic. Back to the topic raise by OP, i think you have done the right thing to point out the misbehavior of this store and let Hermes do something about it. What this store has been doing is damaging the brand because not all people know that it is a franchise store and they will form an impression that the brand itself has the problem instead of the store owner.
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#51
Did not read this entire thread, will go back to read this when i have more time.

I think we may be speaking of the same store, franchised and in Salzburg?
A very good friend travels to purchase often and only raves of the service and owner(mother and son).
I have been invite yearly to go and visit, hopefully, my schedule may allow this year.
I have actually recommended friends who visit to stop by and say hello to the owners.

Let me check my info and confirm that it is indeed the same H, sorry to hear this is happening.

Unfortunately, they(any franchise) do not operate not under the same umbrella.
 
#52
^^^Yes, owners are mother and son :-) Can't say names here. But it is the store. The "good" one.

Unfortunately, the store in Vienna is not about "operation" in any way or "bad service". It is a shame, what the staff does there and I am sure more people with personal experience will speak up on this thread.
 
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#53
I'd just would like to thank you Varvara for starting this thread. I have never been to H Vienna but even franchise stores represent the H brand. I guess that this is a behavior that H corporate would be happy to be informed of.
 
#54
I was to a tiny H store in Vienna some 9 years ago. Very tiny. Not much merchandise.

It was not the best use of my time for buying something in Vienna!

Perhaps they have remodeled since then.
 
#55
Please don't hate me for saying this. I was at the store in April and had very good service from 2 different SA (was even served champagne while I shop and wasn't spending that much), they had a pretty good selection of stock even compared to some Hermes corporate stores. Of course if you talk about B & K, it's the same with all stores, not available..... luckily I did not have the "good" fortune of meeting the SM so can't comment.

So my take is, it's a fantastic store, just not for B&K and SM :) and Hermes is just not only about B&K and SM....
 
#56
varvara said:
bagidiotic not all franchise stores are like this. Corruption w Hermés goods does exist at each and every store to a CERTAIN degree, but some, I still believe many stores, are much better than the Vienna store.

I have heard Salzburg is run by a very nice young gentleman, he goes far and beyond for his customers. My friend had called him after the "forgotten birkin order" fiasco and he had put her on his store's waiting list for the same bag immediately. I have bought some SLGs from that store as well in the past and he was a very reliable person to work with. He communicated well, shipped fast and even inquired after I received all. And this store too is a franchise...
Click to expand...

Indeed I totally agree
It's all bout some black sheep hanging around
Lol
Just hope things will improve honestly
After they read this thread
 
#57
Dear varvara,

I am absolutely shocked to hear about the things going on at the Hermes store in Vienna. I think it's wonderful that you taking the time to complain about this! Hopefully things will change an we can all enjoy Hermes shopping there again.
I have been lurking around the Hermes forum for a while now and have come to fall in love with their bags and shoes. Since Vienna is my nearest store I was actually planning to visit next week to buy a wallet, boots and scarf and to inquire about the possibility of being put on the waitlist for K and Constance. But after hearing this it seems useless to try to build a relationship with an SA in this store.

May I also ask in which store you are shopping now? Thanks!
 
#58
Halothane said:
Thanks for your reply.
They have their reason to do so as in my local store, tonnes of mainlanders flood there and ask when can get a bag, if the SA answered dot know, sometimes, they can be treate rudely. I think they do so to protect themselves and prevent hundred of people asking when the waiting list open.
I always think in the way of those SA, maybe that's why I have very good relationship with them. I won't blame them for doing so, everything has a reason. No one particularly hide a bag from anyone, just they think some people are more worth having them.
Click to expand...

Really? What makes some people "worthy" of purchasing an item and others less so? No, don't respond; I don't want to know.
 
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#60
Please, dear members. This thread is for people who have bad experience with this one concrete store- Vienna. Hence the name of the thread. It is about shady tactics and bad service at this very boutique.

I really don't want this thread to turn into a bunch of posts on "who deserves a birkin and who doesn't". This thread is NOT about it. If people have anything to say about that, please do post in other threads, or I will contact the mods.

Let us please stick to the topic as this might help all of us at the end of the day.

Thank you!

:flowers:
 
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