Hermès Austria

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#32
Jadeite said:
Very sad to hear vavara, especially when dedicated loyal customers are not being rewarded and lied to obviously.

now that we know how this store operates...this could also inadvertently lead folks who have the means and are desperate enough to lay their hands on a birkin to contact this store for a bag. Unfortunately.
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I totally agree with Jadeite......
 
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#33
hermesmonkey said:
Just don't patronize these boutiques. Regardless of being a franchise or not. These games exist everywhere. Just move on and TakE your money elsewhere.
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What is is always with this "take your money elsewhere-philosophy"? :rolleyes: Generally spoken, you're of course right, but if this is the only store close and you've done lots of business with them, why not try to change something and at least make an effort to bring them "back on the right track", before having to go out of your way and let them continue as if nothing happened?

I think it's great that there are people like varvara out there, who open their mouths about these matters - that's the only way, things might change! :ghi5:

Jadeite said:
...now that we know how this store operates...this could also inadvertently lead folks who have the means and are desperate enough to lay their hands on a birkin to contact this store for a bag. Unfortunately.
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hushing about it doesn't help either, though - the quality of this store has certainly decreased over the years and we've all kept quiet and started to take our business elsewhere. Still we think it's a shame that a store makes our beloved brand look bad and if this is what it needs, than so it shall be! hopefully things will change soon! :tup:

Halothane said:
In our local store, after they use a piece of paper to drop down your particulars for ordering a birkin, they will throw it into rubbish bin after clients left unless u r a regular customer and familiar with them. I don't think it is bad, though.
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You don't think that's bad? I think that's terrible. They could just politely decline or say the list is closed, but leading people on like that is awful. :push:
 
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#34
Lots of personal experience with this store and except for the very beginning a lot of it was also negative. Over the last couple of years service has really declined. Main problem is that their business is going so well that it doesn't seem to matter. :shrugs:

But it should - that's one of the reasons Hermès is, where it is now; besides their great craftmanship they're also popular for their wonderful service and they shouldn't "all of a sudden" forget that, just because their clientel and the demand has increased. ;)

My reason to take my business elsewhere was mainly due to a different personal matter, but the negative aspects in Vienna also had their share in my decision. :yes: So except for my great GP, which came to me through a coincidence, I haven't bought anything there for quite a while now.

Personally I considered myself "too little" to complain and generally spoken I also don't have a problem, when better costumers get better service in few cases. But there are at least some points, where we should all be equal.

Most of us love this traditional brand just too much to not care and I really think it's great Varvara is making this effort to try and change something about this store!! :woohoo:
 
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#36
hair-mess said:
What is is always with this "take your money elsewhere-philosophy"? :rolleyes: Generally spoken, you're of course right, but if this is the only store close and you've done lots of business with them, why not try to change something and at least make an effort to bring them "back on the right track", before having to go out of your way and let them continue as if nothing happened?

I think it's great that there are people like varvara out there, who open their mouths about these matters - that's the only way, things might change! :ghi5:



hushing about it doesn't help either, though - the quality of this store has certainly decreased over the years and we've all kept quiet and started to take our business elsewhere. Still we think it's a shame that a store makes our beloved brand look bad and if this is what it needs, than so it shall be! hopefully things will change soon! :tup:



You don't think that's bad? I think that's terrible. They could just politely decline or say the list is closed, but leading people on like that is awful. :push:
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I agree 100% with you.

I was recently scammed and alot of people told me to just be happy I got insurance money and not put any more energy into the matter. I did not follow their advice. Why should I let someone steal £1500 from me without trying my best to inconvenience them? I didn´t give in and that lead to the scammer paying back the £1500 she stole from me.

I think it´s great that varvara is doing something.

Why should "we" just ignore this store and let them continue business as usual? If nobody ever reacts in the world, nothing will ever change.
 
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#38
Lovely, hairmess and others....

Thank you for your support! Yes. I am really not going to close my eyes on this anymore.

People who have "intelligent" advice such as to ".... move on and take your business elsewhere...." LOL. I am not sure if I read correctly- the only apology could be this comes from an unexperienced and funny teenager... LOL :supacool:

I took my business elsewhere, and I am happy. But- I will do my best to change things about the management of this franchise. And things will be done, you can be sure.
 
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#39
I also think that the manager didn't "forget" about putting the name on the list, but just sold the ordered bag to someone else and got a little bonus for herself :tdown: I've heard these types of stories about some other boutiques as well. varvara, you are doing the right thing by taking action!

Halothane said:
In our local store, after they use a piece of paper to drop down your particulars for ordering a birkin, they will throw it into rubbish bin after clients left unless u r a regular customer and familiar with them. I don't think it is bad, though.
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I'm sorry, but why do you think that this is not bad?
 
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#40
Halothane said:
In our local store, after they use a piece of paper to drop down your particulars for ordering a birkin, they will throw it into rubbish bin after clients left unless u r a regular customer and familiar with them. I don't think it is bad, though.
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With due respect, could you please share your thought why you don't think it is bad? Is it because you are a vvvvvvvip in your local store that you have received very good service and got honored your orders so you think other customers should not receive a little bit respect from a store?

I know this practice does exist everywhere, and it is a nice way to turn people away in the eyes of the store because they are not saying "no" upfront, but this is not necessarily true that your local stores (I believe we are in the same geographical location) practiced that. I have seen several people got the call from Hermes that the bag has arrived. Bear in mind, my friends did not shop with H before and they waited two or three years to get the birkin/Kelly.

Sorry, I am out of topic. Back to the topic raise by OP, i think you have done the right thing to point out the misbehavior of this store and let Hermes do something about it. What this store has been doing is damaging the brand because not all people know that it is a franchise store and they will form an impression that the brand itself has the problem instead of the store owner.
 
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#43
Kudos varvara for taking the initiative on this....I know how eagerly we await orders from H, and to think an SM can make one wait so long for a bag that never comes because 'she forgot' (yeah right) is just downright unacceptable.
 
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#44
Miskin I also think that the manager didn't "forget" about putting the name on the list, but just sold the ordered bag to someone else and got a little bonus for herself :tdown: I've heard these types of stories about some other boutiques as well. varvara, you are doing the right thing by taking action!
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Well- you might be the closest here...

Truth is- if there are already 4 people I know, who had this happen to them at this very store, we can do the math. Statistics always stand firm, unfortunately. How many more are out there?

My point is- we all know the tactics Hermés uses. The mystique of "...no, NO bags, no birkins, no kellys, waiting list of 3 years, list closed and bla bla bla...."- yes. That too is Hermés. There are exceptions to any rules, anywhere. You can be a regular really waiting for a bag for over a year, even more and you can be a walk in, have your lucky day and get one. You can go to Paris each morning at 10.am and at 11.30 walk out of FSH with a big orange box. Maybe even two. And if with friends, maybe even three.

BUT- to be constantly lied to as a regular VIP customer? To see the SM "keep forgetting" ordering the bags and tells the customers after they have been waiting for 6 and more months for nothing "...she forgot to order it?" Being lied to by the SM"...I can NOT order Chevre, I have no quotas for Croc...." and then you go elsewhere an suddenly all is possible? And you happen to know people who "...have their ways" how to obtain the Croc from this very same SM- the very same Croc, which the SM ...."...does NOT have- never, none"? When we all know Hermés keeps also a partial "free" stock which does not include customer orders and this stock also includes exotics?

This store does not have the "regular" Hermés problems which we all are familiar with, know very well and cope with on a regular basis. This store is a different story. And I am trying to get as much info on it as possible, as this can only help the matters.
 
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