Honestly, I've had really bad experiences with Bendel's bags.
I bought one last year, used it twice, and the chain on one of the handles broke when I was walking down the street. When I brought it back in, they seemed super shocked and let me replace it, but I decided to pick a different bag because of the issues with the first. The first time I wore the new bag, one of the metal studs on the bottom fell off and went flying across the street!
I brought that one back as well and just kept the store credit for other things. I suspect that I can't be the only person this has happened to, because having incidents with two different brand new bags can't be a coincidence. I do live in NYC though and walk around with my bags all day, but I don't beat them up. I also have a wallet from them, and I thought the leather was super beautiful when I first bought it, but it quickly started to peel and look shabby.
Who knows, maybe they have upped their quality since then