That’s true. I bought it in today and they’re goin to send it into Chanel repair to see what they can do....it’s a beautiful bag though. Hope u get to get one soon!Oh no! I sure hope it doesn't get any worse. It's very tiny now and doesn't look too bad but I'm concerned that it could get even worse in time I don't own one so can't give you any advice on it though. I'm really sorry this happened after only 4 times using it . It's a beautiful bag .In fact it's my dream bag .