Help filing dispute with bank.. (continued)

[noshoepolish]

& method of shipping.

 

[Loco for Coco]

^ What good would providing a screenshot of the tracking status do since I already provided the text for you previously?

 

[PriscillaW]

^ What good would providing a screenshot of the tracking status do since I already provided the text for you previously?

what's wrong with asking for it? she posted how to show a screenshot of it, so it's as easy as that.

 

[jellyv]

And lastly, under the status is states:
Status
We have completed our investigation of this case. We have denied this claim and a refund will not be issued. The tracking information provided by the seller did not confirm that the item was shipped to you."
- But I'm not the seller, I'm clearly the buyer. And like I said earlier, I was told that the tracking information provided was considered invalid since return delivery has not yet been truly confirmed. Do you think this makes a difference or is it standard text they use?

Maybe this isn't a garble from Paypal but them stating that they don't believe you received a bag at all. That's what this language says, after all. In that case, they are denying on the basis not only of not confirming your return but also because they believe that the claim is fraudulent.

Why can't they detect that you received a bag?

 

[Loco for Coco]

I just don't appreciate being questioned which is what every response you've posted in this thread seems to imply. But since you won't let it go, here is a screen shot.

 

[Loco for Coco]

jellyv, when I paid through PayPal, I was only given the option to select and eBay purchase, services, or other goods - so I selected other goods and made a comment in the notes section that the purchase was for the bag. So you think they don't even believe that I received something in the first place?

 

[PriscillaW]

I just don't appreciate being questioned which is what every response you've posted in this thread seems to imply. But since you won't let it go, here is a screen shot.

No need to get defensive :wondering I was just curious. don't these things usually have detailed results below the status no matter what the status?

 

[noshoepolish]

Did you ship Express Mail? Did you try tracking using the customs number?

 

[Loco for Coco]

You mean beyond the date/time it was accepted by the PO? I guess that's what shows up once it passes the next checkpoint, which they are saying it hasn't yet.

 

[PriscillaW]

maybe so. My tracking looks like this from a few days ago.

 

[Loco for Coco]

Where can I find the customs number? The paperwork copy I have only looks to have one number on it, which is the number I've been using. It's labelled the "USPS Customs Declaration."

 

[Loco for Coco]

Now I'm more confused, because yours shows that it went through a sort facility and according to the PO, the reason nothing has updated for mine is that it's in customs. But is it likely for something to ship from VA straight to China and not go through a sort facility? Could it be because Merrifield is a hub PO?

 

[mashanyc]

how did you ship this? priority with tracking? express?

 

[PriscillaW]

Now I'm more confused, because yours shows that it went through a sort facility and according to the PO, the reason nothing has updated for mine is that it's in customs. But is it likely for something to ship from VA straight to China and not go through a sort facility? Could it be because Merrifield is a hub PO?

I don't know how to answer ya there. Something is weird with that tracking so you should call the postal service and see what's up. They usually update tracking all the way until it leave the country...then it takes a bit of time for it to update. It usually includes that it was processed through a sort facility. I'd call and call and see why my tracking only says 1 thing.

 

[Loco for Coco]

I think it was first-class - I asked one of the workers there what would be the most cost-efficient with tracking and used the large envelope she provided me. It was ~$35 or so.