Hi everyone!
I'm kind of tired of dealing with Chloe customer service and this ordeal has been going on for 2 months. Long story short I bought a Faye and I asked if it needed to be treated for color transfer (it has a suede top), etc. They said no so I used my purse for a couple of hours , not running directly, and guess what major color transfer. So I tried to remove it and got out about 75% but under the light you could see the stain. So after 2 weeks they told me to send it back to them for cleaning charge free. So after 3 weeks I got it today and guess what, the stain is gone but there are several scratches on the calfskin. I'm so furious since I only got to use it once. They mishandled it so bad that the ends are bended. So I emailed them back and they say to send it back FOR REPAIR!!!! Can calfskin be repaired? What should I do?
I'm kind of tired of dealing with Chloe customer service and this ordeal has been going on for 2 months. Long story short I bought a Faye and I asked if it needed to be treated for color transfer (it has a suede top), etc. They said no so I used my purse for a couple of hours , not running directly, and guess what major color transfer. So I tried to remove it and got out about 75% but under the light you could see the stain. So after 2 weeks they told me to send it back to them for cleaning charge free. So after 3 weeks I got it today and guess what, the stain is gone but there are several scratches on the calfskin. I'm so furious since I only got to use it once. They mishandled it so bad that the ends are bended. So I emailed them back and they say to send it back FOR REPAIR!!!! Can calfskin be repaired? What should I do?