Have You Ever Returned A Used Bag?
- Thread starter Forsyte
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Yes, several times because of defects.
As for bags in perfect condition...
aside from wearing them indoors empty/stuffed with tissue paper? I never have.
However,unlike most, I don't mind if the bags were used a few times by someone else (with the person's things inside and on outings) as long as they look perfect if I'm buying them described as new or near perfect if I'm buying them described as pre-owned.
As for bags in perfect condition...
aside from wearing them indoors empty/stuffed with tissue paper? I never have.
However,unlike most, I don't mind if the bags were used a few times by someone else (with the person's things inside and on outings) as long as they look perfect if I'm buying them described as new or near perfect if I'm buying them described as pre-owned.
I would NOT be okay with buying a bag that's been used. Why should anyone pay full price for a used bag?
Not a bag, but I returned a Coach wristlet that I used once and the zipper broke. They didn't fight me on taking it back. (had the tags and was ready to raise hell) I didn't even bother getting anything else since I was in a hurry.
However, I do work for a store that sells designer purses/merchandise and SO many people try to return bags that they've used for a month or so. It's crazy.
However, I do work for a store that sells designer purses/merchandise and SO many people try to return bags that they've used for a month or so. It's crazy.
Disgusting things happen as far as returns go and I would be sooo embarrassed trying to return something really badly used. When I lived and went to school in the US I worked for Macy's and I remember once we had a customer come in with something in horrible condition, obviously used for years and completely dirty, disgusting and falling apart. What she did is she bought the same bag a month ago and returned the two year old one with the new one's receipt. As it was so obvious we called the manager who said it is part of customer service to take it back so we did but I tell you people really have the nerve and I would rather die than do anything like that. Of course we never put such merchandise back on the shelves and I hope that stores in general do not.
Now that I live in Hungary it is completely different because in general you just cannot return things so you better make up your mind before you purchase something. Newer designer stores have better return policies, I can return bags I get at Furla or Burberry but my experience has been that it is a very embarrassing experience and they will in general make it difficult to return something at Burberry unless you want to exchange it. At Furla they have been very good, I got a wallet there that started coming apart at the edges after about 6 weeks and they took it back no problem, I just paid a bit more and got another bag. Things can happen and I think one should be able to at least exchange something that has a defect.
Now that I live in Hungary it is completely different because in general you just cannot return things so you better make up your mind before you purchase something. Newer designer stores have better return policies, I can return bags I get at Furla or Burberry but my experience has been that it is a very embarrassing experience and they will in general make it difficult to return something at Burberry unless you want to exchange it. At Furla they have been very good, I got a wallet there that started coming apart at the edges after about 6 weeks and they took it back no problem, I just paid a bit more and got another bag. Things can happen and I think one should be able to at least exchange something that has a defect.
I don't get the impression that the OP was referring to cases like this. Most people on this thread agree that if an item is defective, certainly the retailer/boutique should replace or repair the item (and NOT put it back on the shelf for resale).
The issue, as I read it, is that someone buys a bag, uses it to their leisure and returns the bag expecting a refund or a new bag. Not because it's defective. In a word: FRAUD. In my words: sleezy, dishonest, foul, disgusting, low-class, rude, and generally a bottom-dwelling scumbag (pun fully intended) with no decency.
Luckily, when returns like this happen, Nordstrom codes them as defective and doesn't resell them. Not that returning something after 2 years is OK, but at least someone else doesn't have to pay the price.
I worked in the handbag department at Nordstrom one Christmas season I was home from college. A woman returned a clutch that had her earrings, some change and a tissue in it! She had obviously used it for a holiday party or event. I still returned it (it's the "Nordstrom way"), but I put her items in a little bag for her and when I handed her the return receipt I said, "you forgot a few things in there I'm sure you'd like to keep." I could tell she was embarassed and hopefully never did it again
Luckily, when returns like this happen, Nordstrom codes them as defective and doesn't resell them. Not that returning something after 2 years is OK, but at least someone else doesn't have to pay the price.
I worked in the handbag department at Nordstrom one Christmas season I was home from college. A woman returned a clutch that had her earrings, some change and a tissue in it! She had obviously used it for a holiday party or event. I still returned it (it's the "Nordstrom way"), but I put her items in a little bag for her and when I handed her the return receipt I said, "you forgot a few things in there I'm sure you'd like to keep." I could tell she was embarassed and hopefully never did it again
LOL!!!! That made my day. Hilarious. I would have done the same thing. I really can't believe people would actually use bags for an occasion or for a few days/weeks/months/years and then try to return them. That is very wrong!
Yes, same here. Thats why I asked about it. I can actually believe people do it, I just cant understand their justification.
I actually interviewed someone who was clearly going to return his suit after the interview. The labels were still on the sleeve and the pants were rolled up instead of hemmed, and I only noticed as I walked them to the door.
I guess it was a sign of honesty and integrity which pretty much completed the interview!
Doesn't matter if it's "obvious" or not. And it's not difficult to tell if a bag has been used or not. And even the major stores have been known to put used bags right back on the shelf.
It's a completely unethical practice, both by the returnee and any store who re-stocks the bag at full price.
If someone wants to "try out" a bag, then they should avail themselves of a rental service. The department stores are not in the rental business.
Your "not minding" contributes to the mind-set that it is okay and perpetuates the problem. You can make that choice for yourself, but it should not be made for others nor encouraged. It is unfair to expect consumers to pay full price for items that someone has taken home and used and then simply grown tired of.
No, but I've purchased bags, and then looked inside to find lipsticks and hair ties, so someone else had worn it then returned.
I would never risk embarrasing myself by returning a used bag. If I changed my mind after using I sell on ebay.
