LOVE the shoes and what a great discount! I ordered a pair of Balenciagas on Tuesday. Will post once I receive them. This is my first purchase with the site so if all goes well I will be making a lot more purchases because the prices are so low!
Has anyone shopped at Italist?
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LOVE the shoes and what a great discount! I ordered a pair of Balenciagas on Tuesday. Will post once I receive them. This is my first purchase with the site so if all goes well I will be making a lot more purchases because the prices are so low!
Got my shoes, am happy with my purchase. Will be purchasing from this site again!
I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
Just went on their site to purchase a bag and it looks like they have changed the terms of payment! They now require you to input your place of birth and date of birth! (Even for returning customers with purchase history.) I purchase from many online stores and have NEVER been asked for that information. Although I believe Italist products to be authentic, their mode of operation is far from clear or straightforward (often their products say it comes from Italy but It's shipped out of the US) and their customer service is appalling (email requests seem automated and takes forever).
Given this background I would be very wary of passing such personal information to them (I also don't see the need for it!) So even though their prices are v attractive, the potential for identity abuse is too high for me to consider such a risk. So sad, as it used to be one of my favourite places to browse.
Given this background I would be very wary of passing such personal information to them (I also don't see the need for it!) So even though their prices are v attractive, the potential for identity abuse is too high for me to consider such a risk. So sad, as it used to be one of my favourite places to browse.
Look, here is another proof that this things are fake, maybe a good fake?
Here is a Saint Laurent shirt the it was o
l
Hi Ashley, here is another detail that I notice from a saint Laurent shirt. The prints from the ysl website, Neiman Marcus & Barneys are all exactly the same but the one from italist is different. I don't think saint Laurent is going to do a exclusive print just for them. The way is sold everywhere is as a Hawaiian shirt and not like a regular shirt but I guess you can fold it down, but the print is not the same? I'm just tying to warn people because I was about to buy from them a little while ago because of their prices but looking it closer this products don't look legit. Here are the pictures. The very last one is from italist. By the way cute picture.
Attachments
Dragonroberto I think it might be a fake too... Look at the print on the collar, all three are the same but the last one no? The color looks different also but that might just be the picture...
The color could change in the picture because of the lighting but not the print. Like I mention in a post before about the dolce & gabbana polo. I have 3 polos and the crown stitches they all look exactly the same but not from the website of italist. The prices are dirt cheap, and there is even a pre sale item that is already for sale. How they do it? I don't know but it seems like they put good fakes out there. Another thing I mention too, every high end store the customer service is excellent, free shipping, free returns, money back warranty in the us or Europe, except from them. We have people complaining about not getting their money back and that's what made me look closer to italist before I shop there.
I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing very very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via DHL. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And DHL did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
UPDATE 1:
Italist reported this review and is trying to get it removed. They were a lot faster to do that than to answer my email. Their answer is that the 150€ I am missing are for return custom duties... that's almost 30% of the value of my parcel. And I never ever had to pay such a thing on any online shop in the whole world, including Italy. Let's see if they are able to provide the customs invoice, which I doubt.
I CAN ONLY REPEAT: DO NOT ORDER FROM THEM, THEY ARE LITERALLY RIPPING PEOPLE OFF
UPDATE 2:
I checked with a lawyer as well as with DHL and what they did is ILLEGAL. The person / entity receiving the parcel has to cover the taxes and duties (and see if they can get them reimbursed). Which means that they were not allowed to deduce the return taxes from my reimbursement.
From all the comments I could read on various review sites, they do this pretty regularly.
Somebody has to make something against this company.
I can only repeat myself: this company is not serious, do not order from them.
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing very very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via DHL. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And DHL did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
UPDATE 1:
Italist reported this review and is trying to get it removed. They were a lot faster to do that than to answer my email. Their answer is that the 150€ I am missing are for return custom duties... that's almost 30% of the value of my parcel. And I never ever had to pay such a thing on any online shop in the whole world, including Italy. Let's see if they are able to provide the customs invoice, which I doubt.
I CAN ONLY REPEAT: DO NOT ORDER FROM THEM, THEY ARE LITERALLY RIPPING PEOPLE OFF
UPDATE 2:
I checked with a lawyer as well as with DHL and what they did is ILLEGAL. The person / entity receiving the parcel has to cover the taxes and duties (and see if they can get them reimbursed). Which means that they were not allowed to deduce the return taxes from my reimbursement.
From all the comments I could read on various review sites, they do this pretty regularly.
Somebody has to make something against this company.
I can only repeat myself: this company is not serious, do not order from them.
So sorry to hear that. Another point, in designer shoes your size never changes only if you switch from sneakers to dress shoes (loafers, boots, oxfoards, etc). So that's another point that makes those shoes fake. If you use Stella McCarthy 37.5 you'll always be 37.5 it only changes sometimes when you change brands but if is the same brand the sizing stays the same. I have a lot of dress shoes & sneakers and is always the same for every brand. Nothing will happen to this store until someone sue them, but the process is anoueing. They're doing tons of money selling great fake products & not returning taxes. They might have their own supplier, they can afford that.
Yeah, I know, somebody needs to sue them... In the meantime I try to create as much awareness as I can on social media, review sites, contacting sites that reference them and so on.
I can see where you would believe items are fake, however I personally have never received anything unauthentic from them. Have you contacted Stella or SL? SL specifically to ask them about the discrepancy of print? I would be curious to see what they have to say. Usually brands are good like that, meaning they will say we do or don't sell to places who sell though Italist.
Also, shop shop, I'm wondering if someone is doing a whole "switch-a-roo" with the items on italist. I mean, let's do the math. They items are cheaper especially if you don't have to pay duties. Therefore, someone buys shoes for instance, returned fake ones, gets half their money back and still gets to keep the real shoes for a VERY cheap price.
This all seems very weird to be. Especially because they now ask for birthdate. Please let me know what you ladies find out.
Also, shop shop, I'm wondering if someone is doing a whole "switch-a-roo" with the items on italist. I mean, let's do the math. They items are cheaper especially if you don't have to pay duties. Therefore, someone buys shoes for instance, returned fake ones, gets half their money back and still gets to keep the real shoes for a VERY cheap price.
This all seems very weird to be. Especially because they now ask for birthdate. Please let me know what you ladies find out.
The only reason I posted here is because I check different items out and I decide to not buy because of the discrepancys. The Dolce gabbana polo, the one on their website is so not original, I own polos and I posted picture from dolce website & italist. The crown is not the same. then the ysl jeans, is a little harder to tell but the letters are a little crooked, now the ysl shirt. I keep posting because I hate buying non original items and I wouldn't pay $10 for a fake dolce gabbana tshirt. It could've been me buying it too and get ripped off. I rather use a quicksilver but original. I was very very close to buy there, but those little errors on the designs + the bad customer service + keeping people's taxes + now the show size from shop shop. Come on. Not even old navy will give you such a bad customer service. About contacting ysl or other brands about it, it might be someone's job. I just think there not legit.
UPDATE 3
I contacted Stella McCartney and they informed me that Italist is not an official reseller = THEY ARE SELLING FAKES.
If you had problems with Italist, I would recommend you inform the brands you purchased.
As customers we can't do much, but the brands have the power to shut down such shops.
I contacted Stella McCartney and they informed me that Italist is not an official reseller = THEY ARE SELLING FAKES.
If you had problems with Italist, I would recommend you inform the brands you purchased.
As customers we can't do much, but the brands have the power to shut down such shops.
I knew it. I hope somebody bust them. They're good fakes, the best in the market. They do it like nobody else, that's why they can charge those prices and get away with it. But they're gridy & stupid enough to not return your tax. But I hope this is their end. I know for sure the rest of their brands are fake too.