I just received a pair of Jimmy Choos from them and having nothing to complain about! Great pricing and fast delivery. I think they operate like farfetch but just don't have a user friendly online interface ...
Has anyone shopped at Italist?
- Thread starter mirukuku
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Thanks! Great to get all this feedback...maybe I will push that "buy" button sooner than I thought....
Wanted to keep the thread updated on my most recent purchase. Ordered on the Monday the 14th, I got a confirmation of order then an acceptance confirmation. Yesterday morning I received a shipment notification and my package is arriving today. I also order at practically midnight on Monday so..all in all it really only took them two days to process my order and for it to arrive at my door. But it's not here yet so I'll update once I receive it!
Hi!
wow this is really fast!
I was just wondering if customs/duties should are always included at checkout? I thought there was a 800$ exemption ?!?! Although the deals are good even with shipping and duties
Thanks!
Sounds good! Post some pics if you have time
Even though I'm confident with authenticity, I'm having it authenticated and will post once confirmed!
Hi!
wow this is really fast!
I was just wondering if customs/duties should are always included at checkout? I thought there was a 800$ exemption ?!?! Although the deals are good even with shipping and duties
Thanks!
Yeah it was really fast! If it's under $800 I would say hit "refresh" page or just ask them about it. You shouldn't have to pay duties on anything you buy under $800
I just discovered Italist today and have been trying to read reviews about the authenticity of this site all day. I have been hesitant about purchasing a comme des garçon wallet because
1. I read reviews about damaged goods (in the photo on the site, I can see a white mark on the orange wallet)
2. I read reviews about purses being authentic but not arriving in the actual box, only the dust bag
I am on the Italist site now and chatted with an Italist rep online. I asked a few questions and got these answers:
me: the product that i'm looking at seems to have a mark on it in the photo. is there any way to confirm that the product received won't be the image posted on the site? also, will the product come in the actual comme des garçon box?
>> italist: All our items are all new and authentic, they also come with their own original tag and box. They are shipped directly by the best Italian boutiques, which we have carefully selected. Our prices are really competitive because we use Italian retail price.
me: i've seen customers receive their authentic purses but only in the dust bag, and not in the original boxing. why is that?
>> (no response for 10 minutes)
me: hello?
(after one minute)
>> italist: We will check your request with our office in Milan. Please note that they work during normal office hours in Italy. You will also receive a ticket as a tracker. Thanks
So, basically... I think I got the automated response that people have mentioned receiving when inquiring about the slow return process. I think the response is very suspicious and I'm even more weary about ordering from this site now.
Has anyone had any experience with lyst.com instead?
1. I read reviews about damaged goods (in the photo on the site, I can see a white mark on the orange wallet)
2. I read reviews about purses being authentic but not arriving in the actual box, only the dust bag
I am on the Italist site now and chatted with an Italist rep online. I asked a few questions and got these answers:
me: the product that i'm looking at seems to have a mark on it in the photo. is there any way to confirm that the product received won't be the image posted on the site? also, will the product come in the actual comme des garçon box?
>> italist: All our items are all new and authentic, they also come with their own original tag and box. They are shipped directly by the best Italian boutiques, which we have carefully selected. Our prices are really competitive because we use Italian retail price.
me: i've seen customers receive their authentic purses but only in the dust bag, and not in the original boxing. why is that?
>> (no response for 10 minutes)
me: hello?
(after one minute)
>> italist: We will check your request with our office in Milan. Please note that they work during normal office hours in Italy. You will also receive a ticket as a tracker. Thanks
So, basically... I think I got the automated response that people have mentioned receiving when inquiring about the slow return process. I think the response is very suspicious and I'm even more weary about ordering from this site now.
Has anyone had any experience with lyst.com instead?
Whenever I "Chat" with them I always get real answers and never automated responses.
This is exactly the response I'd expect. They probably have to check with the actual boutique where it's in stock to see if it has the box with it. I've ordered Gucci shoes on Italist and they were authentic and arrived in immaculate condition with great packaging so I have no complaints.
I think the one worry about buying from Italist is that they are selling goods that are actually IN the boutiques, and not in their possession. The boutiques are selling you their personal stock and the chance of the "last one" being a store display or a return from someone are possible. In those cases there may not be a brand's box to give you. I wouldn't let the box be the reason I don't buy but I would make sure I asked a lot of questions through chat/email before I made a purchase. Because it's pretty much non-returnable. This company is young and not fully developed enough to handle the business they're getting.
Don't buy until you get all your answers. It may take a while but those marks you saw need explaining and I wouldn't buy if they can't put your mind at ease.
Don't buy until you get all your answers. It may take a while but those marks you saw need explaining and I wouldn't buy if they can't put your mind at ease.
I actually just bought a Max Mara coat from them and received it today. The coat was $2000 LESS than what it is going for in the stores here in NYC. I placed my order on Friday, received an email that my order was accepted on Monday, shipped Monday and received it just now (Tuesday). It's gorgeous and undeniably authentic. I do believe things are in individual boutiques and not in their possession. The coat arrived with the Max Mara hanger but in a Moncler plastic cover. Not complaining.
I joined today thanks to this thread. I was debating whether to order for them, and had a hard time finding legitimate reviews, except for this thread and the Trustpilot thing, and thought I'd add my experience so that others can know what to expect. I went ahead and ordered, hoping that things would go well, and knowing my credit card has great customer service if things went south.
My experience was both positive and negative, so I guess my feeling is shop at your own risk. I ordered shoes and a bag for an event I have coming up. Because the event is happening very soon, I was very careful about looking over the shipping timeline and terms. Italist states on their website very clearly that orders are confirmed within 2 days, and ship expedited and arrive within 2 days of shipping. So I felt that I had plenty of time to receive the items. Both items were on sale, and about 40% less than I could find them anywhere else. The shoe portion of my order did get confirmed within the correct timeline, they shipped and did arrive on time. However, the bag portion of my order sat in "processing" limbo for days, and nothing happened until I inquired about what was going on with the order. After I inquired, I got a response that the item was "shipped" with a tracking number, but my package was not picked up by dhl for another full day, so the statement the item had shipped was not exactly true. Because of the delay, I did not receive the bag in time for the event I was attending and when I inquired about what happened that caused the delay, I received no response from Italist, which is not exactly the best customer service. Normally, a delay of a few days would not be an issue, but this time, it's a problem and directly conflicts with their advertising and stated shipping times.
I've received the shoes, and they are authentic, and the shoes themselves are in perfect, new condition. They came with the box, the dustbag, and extra accessories, but the other issue I have is with the packaging. The shoebox was placed inside another box with no padding whatsoever, so the exterior of the box is completely beat up, and has a big dent in it. The shoes inside appear well packaged and fine, but that is only thanks to the designer, not whoever shipped these. Yes, it's just a box, but when you are paying a significant sum for shoes, I feel that everything should come to you in pristine condition. My other issue is that my receipt was taped to the outside of the box, notifying every single person who came in contact with the box, from the delivery driver to anyone around the house, the total I paid for the shoes. That is, imo, completely inappropriate. I don't need the DHL driver, anyone working around my home, or anyone else to see my information or how much I paid for an item.
I assumed that if I needed to return that it would go to their headquarters in LA, but instead you must ship it back to Italy on your dime whether the item is damaged or not, and you may be hit with customs or duties for the return. They do mention this in their info page, but the way the price is not transparent enough to know what portion of the price will not be refunded. I think it is too risky to even attempt a return, so I would be very sure of any items purchased.
So though the item I received was authentic and a good price, I don't think I'll be shopping with them again. I'm not confident the items will arrive in good condition, the lack of customer service and response to inquiries is disappointing, and returns are difficult and/or sketchy.
My experience was both positive and negative, so I guess my feeling is shop at your own risk. I ordered shoes and a bag for an event I have coming up. Because the event is happening very soon, I was very careful about looking over the shipping timeline and terms. Italist states on their website very clearly that orders are confirmed within 2 days, and ship expedited and arrive within 2 days of shipping. So I felt that I had plenty of time to receive the items. Both items were on sale, and about 40% less than I could find them anywhere else. The shoe portion of my order did get confirmed within the correct timeline, they shipped and did arrive on time. However, the bag portion of my order sat in "processing" limbo for days, and nothing happened until I inquired about what was going on with the order. After I inquired, I got a response that the item was "shipped" with a tracking number, but my package was not picked up by dhl for another full day, so the statement the item had shipped was not exactly true. Because of the delay, I did not receive the bag in time for the event I was attending and when I inquired about what happened that caused the delay, I received no response from Italist, which is not exactly the best customer service. Normally, a delay of a few days would not be an issue, but this time, it's a problem and directly conflicts with their advertising and stated shipping times.
I've received the shoes, and they are authentic, and the shoes themselves are in perfect, new condition. They came with the box, the dustbag, and extra accessories, but the other issue I have is with the packaging. The shoebox was placed inside another box with no padding whatsoever, so the exterior of the box is completely beat up, and has a big dent in it. The shoes inside appear well packaged and fine, but that is only thanks to the designer, not whoever shipped these. Yes, it's just a box, but when you are paying a significant sum for shoes, I feel that everything should come to you in pristine condition. My other issue is that my receipt was taped to the outside of the box, notifying every single person who came in contact with the box, from the delivery driver to anyone around the house, the total I paid for the shoes. That is, imo, completely inappropriate. I don't need the DHL driver, anyone working around my home, or anyone else to see my information or how much I paid for an item.
I assumed that if I needed to return that it would go to their headquarters in LA, but instead you must ship it back to Italy on your dime whether the item is damaged or not, and you may be hit with customs or duties for the return. They do mention this in their info page, but the way the price is not transparent enough to know what portion of the price will not be refunded. I think it is too risky to even attempt a return, so I would be very sure of any items purchased.
So though the item I received was authentic and a good price, I don't think I'll be shopping with them again. I'm not confident the items will arrive in good condition, the lack of customer service and response to inquiries is disappointing, and returns are difficult and/or sketchy.
