I’m sorry that happened! My green is my oldest bag and it’s been worn a lot, mostly outside to football games in hot, humid Texas! I hope you have great service! Definitely not common.
Same!
Goyard - Quality and Durability Discussion
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I’m sorry that happened! My green is my oldest bag and it’s been worn a lot, mostly outside to football games in hot, humid Texas! I hope you have great service! Definitely not common.
Same!
Argh - just venting a bit since I haven't gotten any real resolution since my previous posts. We don't have a Goyard boutique in Boston, so I'd made this purchase on a trip to SF...I started off trying to get in touch with the SF boutique both via phone and email. They have a pre-recorded message asking one to email with inquiries, but I'm going on 2 weeks without response to my outreach.
Finally gave up and filled out an After Sales Service form on the website and got an email back asking for photographs of the bag from all angles plus an original purchase receipt. ...Well, I've turned my entire house upside down and can't find my original receipt. Am going to be very very sad if I can't make my bag usable just because I lost the original receipt. I do have the credit card statement with the purchase, but not sure that gets me anywhere.
Tried to email SF again to see if there's any way they can reproduce a receipt for me, and left a callback number for the NY boutique just for good measure. Fingers crossed, I guess...
Just send them the copy of the credit card statement and tell them you can't find the receipt anymore.
'common sense' tells me that they should accept but we never know. Fingers crossed. Please keep us informed.
Thanks!
I went ahead and gave it a try - hopefully it works, it would be really disappointing if not!I appreciate the emotional support since none of my friends are into handbags and don't understand why this is setting me off-kilter! I've been looking at alternative work tote options, but all I want is a nice non-transferring Artois MM!!!
Just like you, none of my friends/colleagues are into designer handbags, I can't talk with anyone or ask for opinion. I am so pleased that I discovered this forum a few years ago. We all need emotional support from the people with the same interest.Thanks!
I appreciate the emotional support since none of my friends are into handbags and don't understand why this is setting me off-kilter! I've been looking at alternative work tote options, but all I want is a nice non-transferring Artois MM!!!
Hi! I love my St Louis but there are already holes in the corners and the straps are cracking . Overall, it's just seen better days. But to be fair, I really used this bag - for work, travel, running errands.
I've heard that the quality now is not as good. Some mentioned the straps are thinner and not made the same as before. Wanted to ask - is getting another St Louis still worth it? Or should I be looking at something else?
I've heard that the quality now is not as good. Some mentioned the straps are thinner and not made the same as before. Wanted to ask - is getting another St Louis still worth it? Or should I be looking at something else?
I don't have any quality issues, I've heard the quality is better now. My SA said they've changed the process for the SL handles.
It's not a workhorse bag though, it's not meant to carry laptops or anything heavy
It's not a workhorse bag though, it's not meant to carry laptops or anything heavy
I just sent an after service request via their website. the handles on my 2016 SL GM melt and stick together. this weekend, it ruined a my favourite shirt!! Hoping it can be cleaned but I want the bag fixed. hopefully they will do it!! thanks for all the info everyone.
thanks for all the info everyone.
If you’re still trying to get a hold of someone from the SF boutique PM me!
If you want the same look but something thicker and a bit more sturdy I would get the Anjou for a bit more durability. But like @Swanky mentioned Goyard bags aren’t meant to hold heavy loads IMO, it puts too much stress on the straps.Hi! I love my St Louis but there are already holes in the corners and the straps are cracking . Overall, it's just seen better days. But to be fair, I really used this bag - for work, travel, running errands.
I've heard that the quality now is not as good. Some mentioned the straps are thinner and not made the same as before. Wanted to ask - is getting another St Louis still worth it? Or should I be looking at something else?
Wow, how hot was the weather for you this weekend? This sounds crazy to me that it can melt and stick together. I truly hope they can fix it for you! Please keep us updated.I just sent an after service request via their website. the handles on my 2016 SL GM melt and stick together. this weekend, it ruined a my favourite shirt!! Hoping it can be cleaned but I want the bag fixed. hopefully they will do it!!
I just sent an after service request via their website. the handles on my 2016 SL GM melt and stick together. this weekend, it ruined a my favourite shirt!! Hoping it can be cleaned but I want the bag fixed. hopefully they will do it!!
I hope they’re accommodating!
The SL straps process has been changed so as not to “melt” my SA told me a couple of years ago.
I only said the St. Louis
My Artois is much heartier and structured, it’s my travel bag, easily carries a laptop!
I’ve had the larger SL since April and mostly use it for travel - I’ve noticed a little wear on the handles already and heard they tend to crack quite quickly. That being said I’m careful with it in general, especially this one as it’s white. The corners and edges are fine, and the rest of the material is so sturdy you don’t have to worry about it so much.
Overall I think they a need a little more care when you’re using them but they’re so beautiful they’re worth it. The bag weighs nothing and fits everything! Plus if they’re well used and well loved they’re worth replacing when the time comes!