I got mine done at the SF boutique and I just say, the finished product is excellent and looks as good as day one (I ordered last summer and received around Septembe). The only downside is the price, the metallics are significantly more expensive but in the end worth it.
Goyard - Quality and Durability Discussion
- Thread starter sparklywacky
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Thank you! Would love to see yours if you don’t mind sharing. And yes, I hate that the metallics are double the price of regular colors. Lol.
@sparklywacky I live the Philippines and there is no Goyard store here. And even if there was, considering how high the taxes here are, it still would be more practical to purchase from personal shoppers on Instagram.
QUICK STORY:
I have been wanting to buy a designer bag for as long as I can remember. But since I’m not rich, I knew that I had to save up for a it. And so I did. I set aside a portion of my salary for almost two years. I initially planned on buying something from Louis Vuitton, but then I read a lot of complaints about their declining quality/craftsmanship (piping issues, uneven flaps and bag edges, etc.), so I opted to go for Goyard. Thankfully, I have a family friend who lives just an hour or so outside of London. She purchased my Belvédère PM (green) at the Mayfair store in London in early January 2022, but due to logistics, I was only able to receive my bag around early May 2022.
Fast forward to today, even if my Belvédère PM is only a few months old and has only been used 15 times or less, the stitches in the backside of the flap (the one right above the back pocket) have started to fray and come undone. I was heartbroken when I saw it. I’ve only been putting two things in the bag’s back pocket - my iPhone 11 and/or a handkerchief (because it’s almost always summer all year long where I’m from), so I can’t for the life of me, figure out why the stitches ended up fraying as they did. Although I don’t baby the bag, I also don’t recklessly use it as if it costs nothing.
I’m currently in contact with Goyard on fixing the issue, but I have made it very clear to them that I refuse to pay any more than I already have for the poorly-made bag they sold to me.
I am so disappointed in Goyard and might not purchase from them anymore.
QUICK STORY:
I have been wanting to buy a designer bag for as long as I can remember. But since I’m not rich, I knew that I had to save up for a it. And so I did. I set aside a portion of my salary for almost two years. I initially planned on buying something from Louis Vuitton, but then I read a lot of complaints about their declining quality/craftsmanship (piping issues, uneven flaps and bag edges, etc.), so I opted to go for Goyard. Thankfully, I have a family friend who lives just an hour or so outside of London. She purchased my Belvédère PM (green) at the Mayfair store in London in early January 2022, but due to logistics, I was only able to receive my bag around early May 2022.
Fast forward to today, even if my Belvédère PM is only a few months old and has only been used 15 times or less, the stitches in the backside of the flap (the one right above the back pocket) have started to fray and come undone. I was heartbroken when I saw it. I’ve only been putting two things in the bag’s back pocket - my iPhone 11 and/or a handkerchief (because it’s almost always summer all year long where I’m from), so I can’t for the life of me, figure out why the stitches ended up fraying as they did. Although I don’t baby the bag, I also don’t recklessly use it as if it costs nothing.
I’m currently in contact with Goyard on fixing the issue, but I have made it very clear to them that I refuse to pay any more than I already have for the poorly-made bag they sold to me.
I am so disappointed in Goyard and might not purchase from them anymore.
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Sorry to hear that you are having the problem. Can you please update us the reply from Goyard?
Hey @yoshikitty! I’ve heard back from Goyard’s after-sales team, and so far, all they’ve been indirectly telling me is that if I wish to have my poorly made Belvédère PM repaired, it’s going to have to come out of my own pocket. And that only added to my disappointment.Sorry to hear that you are having the problem. Can you please update us the reply from Goyard?
I’m really torn right now. Part of me doesn’t enjoy seeing the poor stitching and wants it fixed, but a bigger part of me doesn’t want to waste any more of my hard-earned money on Goyard.
I just took some more photos and saw that more stitches are actually frayed in the inner part of the bag.
Thanks for the update. I am really upset when I see the stitching.
What do you mean by 'indirectly' telling you that you need to pay for the repairs? Have you asked how much it's going to cost?
But, on the other side, it will be difficult for you to have the bag send back to London.
If I were you, I will check if there's any local luxury leather goods repair store to repair the bag.
I would not use the bag for the time being, I am afraid the stitching will get loose more and more.
Please give us an update.
Not sure what is the guarantee conditions from Goyard, just neglect my comment about finding a local repair store.
Hi I am new to Goyard and thinking about getting either the varenne continental wallet or the cap vert crossbody bag. Which one is more durable? I am scared since I saw this thread people complaining about the leather having creases on the cap vert, but how about the varenne? Is the varenne way too small? Pros/cons? I just need something to fit my phone and card holder...
Hey @yoshikitty! I just read the email response from Goyard’s after-sales team, they’re offering me a complimentary touch up/repair that could take up to 4 weeks, which isn’t bad. I now just have to find a way to send the bag either to their Singapore or Hong Kong store. I feel nervous about shipping the bag via a courier as anything could happen to it. It might get lost or worse, stolen (I hope not!).
By the way folks, that whole thing I said about Goyard (their rep) indirectly telling me that if I wish to have my bag repaired it will have to come out of my own pocket, it was early on in the process of me sending a complaint about the poor stitching on my bag. I think Goyard really looked into my concern (I provided lots of photos of the bag from different angles) and saw that the stitching in the back part of the bag flap was really done poorly. I mean, it’s a few months old bag that’s only been used 15 times or less, so it doesn’t make sense for it to show that much wear and tear.
I have the Varenne and love it, I posted a reveal thread if you'd like to see. It's basically a wallet on chain, it fits a phone and card holder, and I like to remove the strap and use it as a clutch as well.
I've never had any quality issues with any of my pieces, I have 5 I think.
Good to hear about this! Your next step is to find out which location is better for you, and if you need to pay taxes when the bag return to you. Isn't Fedex or UPS has insurance to cover a certain amount??
I was thinking, when you wear the bag crossed body, it's the spot where it touches the belt area? Maybe the belt buckle caused this.
I really hope that you will get the repaired bag soon!
I have an old St Louis that used to be my daily work/travel/beater bag for years that’s in decent condition (no ripping/cracking/holes) but the paint pattern has faded/dulled due to all the contact use over the years. I inquired about a spa service since I believe Goyard used to be able to take them in and repaint the parts that have faded off but I was told Goyard no longer does this service anymore.
It’s quite disappointing to hear a luxury brand won’t take their own products for cleaning/spa since I wouldn’t trust just any leather repair to do the repainting on the pattern. Perhaps they did this as a way to prevent people from reselling their items but I would like my bags to age gracefully despite being well used. Now I’m wondering if I should baby my other Goyard items since I don’t want to have to replace them every 5-10 years.
I get that the faded pattern is part of that vintage patina look but if customers wish to pay money to give their bags a refresh to make them last longer I don’t know why they would deny clients of that. I hesitate to make another Goyard purchase now knowing I won’t be able to easily send them in for repair/services..
It’s quite disappointing to hear a luxury brand won’t take their own products for cleaning/spa since I wouldn’t trust just any leather repair to do the repainting on the pattern. Perhaps they did this as a way to prevent people from reselling their items but I would like my bags to age gracefully despite being well used. Now I’m wondering if I should baby my other Goyard items since I don’t want to have to replace them every 5-10 years.
I get that the faded pattern is part of that vintage patina look but if customers wish to pay money to give their bags a refresh to make them last longer I don’t know why they would deny clients of that. I hesitate to make another Goyard purchase now knowing I won’t be able to easily send them in for repair/services..
I agree I do think it would be costly, but there must be customers who wouldn’t mind to pay for the touch up cost. I wonder if they stopped doing it because repainting on top of a used Goyardine could result in peeling anyways..
I believe this particular bag faded more quickly as I moved to Asia at the time and the weather was constantly hot and humid, and it was being used daily for work and travel for a couple years. My other non-daily Goyard bags are still in great shape and color, so I just felt a little sad for my St Louis when I had it side by side with the others since it looked dull and old. I was really hoping to be able to freshen up this one a bit.