Global Hermes Profile

[gi201]

Can anyone confirm if FSH SAs can see US profiles/purchase history? I have read there is talk of a global quota system coming soon but not sure if it’s already been implemented… Thanks in advance!

I was in Paris 2 weeks ago, they CAN NOT see your USA purchase profile and history. It was explained to me by my SA how this is beneficial to us as they can’t see the last time and how many QBs we have purchased this year.
I had to create a new profile in Paris and was able to purchase a Birkin there, although I recently had just bought another QB in the USA (my home store).

 

[paulinawilltravel]

Has anyone else had recent experience with US and Paris systems being linked? In April I can attest that they were not.

 

[_gelato_]

Has anyone else had recent experience with US and Paris systems being linked? In April I can attest that they were not.

I was in a UK store the other day and could see both my UK and French profiles on the SA’s phone, this was previously not the case. But of course, given what we’ve all been discussing for the past few days, if Hermès wants to give someone multiple QBs, the linked systems will not change anything

 

[stephbb9]

But maybe it will actually help with Hermès understanding who are good customers worldwide. When you shop in different countries and you go back in the US and they tell you you don’t have a high enough spending with just one SA in one particular store, this will always get me very confused. Especially if you spend a lot all over the world all year because you travel a lot.
I do understand wanting to have a SA get to know you to assist you better versus the website. However I don’t understand buying things we don’t need to get QB… This is just H here trying to amplify the sales in all different store sections.
In Paris, when I told an SA what you were supposed to spend to get hopefully offered a bag, her eyes got out of her face literally. She had never heard that.

 

[acrowcounted]

But maybe it will actually help with Hermès understanding who are good customers worldwide. When you shop in different countries and you go back in the US and they tell you you don’t have a high enough spending with just one SA in one particular store, this will always get me very confused. Especially if you spend a lot all over the world all year because you travel a lot.
I do understand wanting to have a SA get to know you to assist you better versus the website. However I don’t understand buying things we don’t need to get QB… This is just H here trying to amplify the sales in all different store sections.
In Paris, when I told an SA what you were supposed to spend to get hopefully offered a bag, her eyes got out of her face literally. She had never heard that.

The linked system only shows quota bags purchased, not entire purchase history. As far as showing that you love the brand, H doesn’t care about that. Honestly corporate H doesn’t care at all how the stores divvy up their coveted items (other than the max 2 per year corporate rule). H corporate wants successful stores. Stores want to be highest selling to impress corporate, thus they create their own methods to drive sales by offering bags to clients who help the store‘s bottom line. Bags are offered BY THE STORE not by the brand. (Paris alone may be the exception)

 

[880]

as of February this year, I was told by my FSH SA and an SA in London’s CP, that they could not see QB purchases from the US. In fact, London told me many of their clients try their luck in Paris as an extra bonus. My NY SA assured me when I accepted a 25K from FSH, that this had no bearing on my home QB status.

ultimately, it may not matter since Paris seems to do as it wishes. I do think that perceived quota limits tend to ramp up general desirability and sales. I believe there are studies that show that when a desired item is unavailable, a customer will buy more of what is there rather than go away empty handed.

as with chanel, where my RTW SA has told me it’s possible to apply for an bag limit exemption, im assuming that some H clients are not constrained by quota. For Hermes, it appears, yes, there are rules, and instances where rules are meant to be broken.

 

[acrowcounted]

as of February this year, I was told by my FSH SA and an SA in London’s CP, that they could not see QB purchases from the US. In fact, London told me many of their clients try their luck in Paris as an extra bonus. My NY SA assured me when I accepted a 25K from FSH, that this had no bearing on my home QB status.

ultimately, it may not matter since Paris seems to do as it wishes. I do think that perceived quota limits tend to ramp up general desirability and sales. I believe there are studies that show that when a desired item is unavailable, a customer will buy more of what is there rather than go away empty handed.

as with chanel, where my RTW SA has told me it’s possible to apply for an bag limit exemption, im assuming that some H clients are not constrained by quota.

I strongly believe that the quota limit (other than picking up your SO as a third bag) is as near to a firm law as H has. That being said, there is nothing to stop a store from creating as many profiles for a client as they want to get around this rule. When we see celebs/VIPs get several bags, I would wager they are doing 2 for VIP, 2 for Mr VIP, 2 for VIPassistant, 2 for VIP stage name, 2 for VIP maiden name, etc. Theres nothing stopping a SM from selling a quota bag to an empty profile at his whim, but there is a near corporate level approval for exceptions to 2 per profile. Thus, a global quota will only “hurt” those with enough resources to qualify for bags in several jurisdictions but not those with enough clout to be granted extra profiles. Regardless, I don’t use a passport at my local store so I’m not even sure how they would connect the profiles if I went to Paris and purposely tried to evade they system (different phone, address, email, etc).

 

[Plus Sized Luxury]

No unfortunately they can’t

I was in Paris 2 weeks ago, they CAN NOT see your USA purchase profile and history. It was explained to me by my SA how this is beneficial to us as they can’t see the last time and how many QBs we have purchased this year.
I had to create a new profile in Paris and was able to purchase a Birkin there, although I recently had just bought another QB in the USA (my home store).

I’m wondering if that will change soon though? I’m going in November and worried!

Edit: just read everything and apparently this has changed! They can see your entire profile. Hope it doesn’t hurt my lottery chances that I don’t have a profile. I wonder if this is also for online…

 

[nanh]

I’m wondering if that will change soon though? I’m going in November and worried!

Edit: just read everything and apparently this has changed! They can see your entire profile. Hope it doesn’t hurt my lottery chances that I don’t have a profile. I wonder if this is also for online…

I was in Paris 3 days ago, along with a friend who has profiles in UK, Switzerland and Dubai… FSH couldn’t see any of our profiles
They had to create a new one for Paris.
Infact my friend was a regular at Paris and had a SA at George V (who’s moved to Lyon store now), she has purchased several Birkins, Kellys etc all before COVID in 2019, but they said they can’t see purchases before 2019! They have previous history of upto 3 years that’s what the SA mentioned.

 

[acrowcounted]

Are they linked? I read NYC was linked to Paris, but are all US stores? Other than ******** reporting this, has anyone else confirmed?

NYC uses the same system as the rest of the US, so if NYC can see it, so can everyone else. (I’m still not convinced it’s easily and readily visible on the basic profile page and anyway, how would the linking be done without an easy identifier such as passport number, which US boutiques do not require for domestic clients?)

 

[stephbb9]

NYC uses the same system as the rest of the US, so if NYC can see it, so can everyone else. (I’m still not convinced it’s easily and readily visible on the basic profile page and anyway, how would the linking be done without an easy identifier such as passport number, which US boutiques do not require for domestic clients?)

I was recently told in the US that Europe has specific laws that prevents them to share our purchase history with other countries.
So I am still not sure if US SAs can really and will ever be able to see what we buy in Paris or Europe.
Maybe it’s just gossip to scare Americans to shop in Europe?

 

[acrowcounted]

I was recently told in the US that Europe has specific laws that prevents them to share our purchase history with other countries.
So I am still not sure if US SAs can really and will ever be able to see what we buy in Paris or Europe.
Maybe it’s just gossip to scare Americans to shop in Europe?

My understanding is that that is why the information shared is limited to very specific details on just Birkins and Kellys (and not entire purchase history).

 

[stephbb9]

My understanding is that that is why the information shared is limited to very specific details on just Birkins and Kellys (and not entire purchase history).

But they can’t go around the law whether it’s for a quota bag or not…
European laws are very strict in terms in that aspect.

 

[deltalady]

But they can’t go around the law whether it’s for a quota bag or not…
European laws are very strict in terms in that aspect.

My LV online profile shows my Paris in-store purchases as well as my US purchases. It’s something I discovered recently. Seems LV can legally share it.

 

[stephbb9]

My LV online profile shows my Paris in-store purchases as well as my US purchases. It’s something I discovered recently. Seems LV can legally share it.

It’s interesting! I wonder what the difference is?