Furla Handbags!

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#66
Rush_Bijoux said:
Hi....just want to add my two cents.

I have a not-so-good experience with Furla, I bought the 'Practica' tote back in January. It cost me 750 Singapore dollars and they gave me a Furla notebook along with the purchase.

Problem arose when two weeks after I bought it (and after have been using it practically everyday) the stitches that hold the hardware to hook the strap became loose. TWO WEEKS!! After close inspection, it became clear that the detachable strap was definitely an afterthought because the way it is constructed, the stitches will definitely loosen up/stretched over even after a short period of use. This is a major issue because I use the strap all the time and the whole livelihood of the bag depends on these hooks.

I then emailed the company about the issue and while awaiting reply, I browsed the net and found a blog that said Furla's customer service was one of the worst. It is. 8 months and counting and I still haven't received any reply. Not even an auto-generated acknowledgement.

Tired of waiting, I brought the bag to a local repair shop. I originally wanted them to re-stitch the hardware but they suggested to pin the hardware to the bag with a metal stud instead since stitches will loosen up (even they have common sense as to how people use their bags!). It cost me SGD15 (USD8?) and I've been using it ever since to lug heavy stuff around and guess what, the studs work!

The whole experience makes me shun Furla for life. Not as an act of revenge but simply because they don't have good after-sales service and the quality of the bag is not there for the price they're asking.
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#67
I bought a yellow Furla purse in Paris in July 2016. The clasp broke off after a few uses. Furla requested photos and proof of purchase which I provided. They would not credit my card, could not provide a replacement but promised to send a wire. I gave them all the bank details they needed. Many months later no refund deposit was made. Their warranty is worthless.
 
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