You said it yourself, when you carry a Coach leather bag, people are surprised it is Coach. So maybe these people who think that all Coach makes is khaki signature because that is all they have seen are wrong. They may have been seeing Coach all along but didn't realize it. Partly because they assumed that any nice bag they saw couldn't possibly be Coach.I just read the article, and I honestly don't think it came off as snobby as all, maybe a little naive? It's absolutely true that people still think that all COACH does are khaki monogram bags, because thats what majority of people see at their local super market or target, wherever. Bad outlet bags that have been completely mass produced. When I started carrying COACH again 2 years ago, (and yes I suppose I/m one of the snobs that used coach as a starter brand then moved on to LV, burberry, etc..) but when I walked back into that boutique two years ago I had no idea they were producing that kind of designs they were, since then I have purchased about 30 bags, which may be a bit excessive, but thats a whole other story. But even now when I use a borough or a crosby or a sadie, my friends assume its a new dior or burberry and I absolutely blow their minds when I tell them it's coach. Because people still expect to see over produced and overexposed jacquard khaki monogram. (not that theres anything wrong with owning one!) As the poster above said this is no ones fault but Coach themselves, they have diluted their brand, and they need to get it together. My only regret is that no one guided me back to coach sooner, I would have loved a sabrina or juliette!
One of things I love most about Coach is that there are designs for everyone. There is always a new style to tempt me, but in order to become recognizable as a lifestyle brand, they need to do what they did with the khaki signature - produce something that is unmistakeably Coach, that people will recognize as Coach when they see it.