Experience with Chanel refurbishing/repair

[CoachGrrl]

I would not think twice about sending an item to Rago for interior cleaning. The forum gals say that having anyone other than Chanel do outside refurbishing or repairs may void the warranty of the bag. As previously mentioned Chanel did a great job with cleaning the outside of my two-tone clutch. The previous buyer of this newest bag trashed the seller for not disclosing the interior staining and I do think she may have tried to hide it for in the listing there are no pics or mention.

Yea I didn't realize how bad my wallet was until it got here. She charged me retail for it too which is why I'm trying to get it fixed. I didn't expect brand new esp when it was put out in 07. I bought a dior choker from her which was perfect but this wallet has been thru hell.
I can't decide whether it's worth risking getting lost in transit to send to Chanel or just let it be.

 

[calflu]

I have a question

The inner flap of my caviar reissue has scratches and dents when I bought it last Dec in France

I was too stupid not to check and too happy that I found a perfect color


Are they repairable? Do I need to pay for the service since I bought it within a year?

 

[Shanibabe]

I dropped off two bags for repair on Oct 16 in SF. One was my candy apple WOC where the stitching was coming undone (only 2 months old!) and the other was my forest green mini lamb where the plating was chipping off the front CC lock. They called me this past Thursday that they were already back in the boutique and being shipped out Friday. I should have them in a Monday. I am nervous to see the repairs and thoroughly impressed with the turn around time.

 

[multicolourlv]

Hi All TPFs,
Thank you so much for such a great thread . I have been reading a lots . I feel like most of the answers about chanel refurbishing / repair , you can find it here. I think most of you are very lucky that have a chanel boutique near you or at least in your country. I am very unlucky to leave in Sweden. We dont have a chanel boutique here in stockholm . I have bought a vintage double flap in beige. It is from 1994-1996. It is in very good shape but dirty and scuff around corners. The chain is dirty as well. Before reading this thread I was considering to send it to uk for a company call handbag spa. The totalt cost would be about 230 £ But after all the informationsI got it here so I would prefer to send it to chanel because of waranty ect. But is it possible for me to send it to chanel Paris . Where to start ?? please help.

 

[tutushopper]

Start by contacting Chanel Paris (email or best phone) and let them know you wish to send in a bag for refurbishment, let them know what parts need this, and ask them for the address to which you should send the bag.

 

[tutushopper]

I have a question

The inner flap of my caviar reissue has scratches and dents when I bought it last Dec in France

I was too stupid not to check and too happy that I found a perfect color

Are they repairable? Do I need to pay for the service since I bought it within a year?

View attachment 2783006View attachment 2783008

The dent is caused by the zipper pull and is normal on all flaps. I don't see the scratches you refer to, but didn't you say they are on the inside of the flap? I don't see the problem here....

 

[calflu]

The dent are right under the grommets 🙈 I should have checked when I bought it but I was too excited and not careful at that time.
Let me see if I can take better pictures

The dent is caused by the zipper pull and is normal on all flaps. I don't see the scratches you refer to, but didn't you say they are on the inside of the flap? I don't see the problem here....

 

[tutushopper]

The dent are right under the grommets 🙈 I should have checked when I bought it but I was too excited and not careful at that time.
Let me see if I can take better pictures

Now that I FINALLY have internet again, I can see it better than on my phone. I think that's the spot the chain hits. I musty need glasses, as I still can't see the scratches. As they are on the underside, though, they won't be visible to anyone.

 

[JoyceHon]

Hey ladies,

I recently bought a Chanel Classic Flap in Beige just on Monday 3rd November 2014, & I was wondering is the stitching of Chanel handbags imperfect? B/c on my handbag on the left hand side the stitching or shape is not align with the right. I went to my Chanel store & they said it was normal. But I'm just not convinced. Can anyone verify if this is true?

 

[multicolourlv]

Start by contacting Chanel Paris (email or best phone) and let them know you wish to send in a bag for refurbishment, let them know what parts need this, and ask them for the address to which you should send the bag.

Thanks a lot Tutushopper !!
I just called to a chanel store in Paris at 25 rue Royale, Paris. The lady who answered the phone told me that Chanel store even in Germany or England will not take in bags from post for repairs /refurbishment. The customers must drop the bag personally to the store as they will not send the bag either when it is finished.
I guess the only options for me is to send it to the company in UK . Or does anyone has similar experiences/ opinions about this ?

 

[tutushopper]

Hey ladies,

I recently bought a Chanel Classic Flap in Beige just on Monday 3rd November 2014, & I was wondering is the stitching of Chanel handbags imperfect? B/c on my handbag on the left hand side the stitching or shape is not align with the right. I went to my Chanel store & they said it was normal. But I'm just not convinced. Can anyone verify if this is true?

You really don't need to ask the same question in more than one thread. Please see response in your other thread.

 

[gnourtmat]

i have an older caviar zip around wallet. for years, i used it with a broken zipper pull. to make it functional, i used this childish zipper pull.



mind you it was not too long ago too :giggles: .. i wish i took a picture of it to show you how funny it looked.

anyway, when the back pocket zipper pull gave in as well, i decided it was time to bring her to the boutique. they sent her off .. and it took a month or two i forget..

here are some pics of how she looks now

they cleaned her up as well!

(sorry picture quality sucks!)

 

[chells]

I recently took my timeless WOC to the Chanel Boutique at SC Plaza for a repair on the snap closure which had gotten worn over the years and no longer stayed shut. Not only did I receive excellent customer service, but I got my WOC back in less than 2 weeks! The repair was beautifully done, cleaned up and looks brand new. I'm so excited to use it once again

 

[wawazhou]

Just wanna share my experience of refurbishing at the NYC CHANEL Boutique (located at 57th St). I went there asking if they could clean my light pink CHANEL mini that has obvious wear and some black marks on the back. They told me with the light color of the bag, and the wears, they probably could not clean it, but in stead, they could re-dye it. They also warned me there would be a subtle change in the shade (which turned out to be a slightly darker shade).
The service was fast, I think it was less than 2 weeks? I got a phone call from them and be informed that I could pick up my bag. I paid the service of about $310 (including tax). The re-dyeing was a nice job.

 

[Luv iz Louis]

Now that I FINALLY have internet again, I can see it better than on my phone. I think that's the spot the chain hits. I musty need glasses, as I still can't see the scratches. As they are on the underside, though, they won't be visible to anyone.

I can't see the scratches either but I think they are inevitable to be honest, just from using it yourself?