Experience with Chanel refurbishing/repair

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#76
That is not true. I have had bags cleaned at Chane boutique without the authenticity card before.

legallypink said:
hi, is it true that chanel boutiques don't accept chanel bags for repair/s if the owner does not or cannot present the authenticity card? i am planning to get a pre-owned PST but its authenticity card was lost, please advise thank you...
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#78
Chanel has its own "leather surgeons". I know they deal directly with Paris (getting parts and such) all though they do the work in the US. You might want to ask Emilson if you're in New York for a contact number, I know she's in charge of repairs at the flagship store on 57th street. I'm not sure if they'd do non Chanel work but it's worth a try.
 
#79
I bought a pre-owned vintage Chanel bag.

The previous owner had an end of the chain re-attached/glued (double chain, stationary) to where it meets the grommet h/w.

Will Chanel accept this for refurbish/repair despite it obviously being repaired elsewhere?
 
#80
I've never brought any of my Chanel bags to get any repairs done, however, I could assume they do a wonderful job, since they did an awesome job to replace my Chanel necklace. The clasp of my necklace had broke, and the necklace was starting to tarnish, so they sent it to your Europe, and completely gave me a brand new one!
 
#81
rainrowan said:
I bought a pre-owned vintage Chanel bag.

The previous owner had an end of the chain re-attached/glued (double chain, stationary) to where it meets the grommet h/w.

Will Chanel accept this for refurbish/repair despite it obviously being repaired elsewhere?
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It's worth a shot, but they may turn you down if it was repaired by an unauthorized vendor. They're more than capable of resolving any repair problems, but if it seems like the repair has left the bag with a problem that will reflect poorly on them, they will probably decline.
 
#82
legallypink said:
hi, does the chanel boutique require the owner to present the authenticity card before the handbag is accepted for repairs? i am planning to get a pre-owned chanel, unfortunately, the seller lost the authenticity card...
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I have had 2 bags repaired by Chanel. One had both the card and seal gone, but they assessed it and agreed to work on it. The other still had it's seal. They will work on things that do not have their cards. They are pretty cautious with lambskin though. I also got a new lining in one of my recycled caviarskin wallets.

I have also had a new screw in my sunglasses, and an earring adjusted. However, if you want something done to earrings, remember to take both earrings with you, not just the one that needs something done to it. They won't work on earrings without both, so they can rebalance them properly.

All well worth the money, and not as expensive as I had expected.
 
#83
ladies, I just got back my vintage from Paris. They've replaced my clasp and leather chain straps.. only problem is, they didnt give me back the old straps. My SA said that it's because they destroy it on the spot? Is this true? :confused1:

I read somewhere that you get back everything they replace? Should i worry about it or just enjoy the bag?
 
#84
I have a vintage bag that's in very good condition except it has that old/musty smell. I sent it to LMB and they had it for ages! They put it in their oxidation box, charged me $100 and said it was good.

When I got it back just recently, I could smell it before I even opened the package, so now I want to try sending it directly to Chanel. I called their 800 number today and they're going to have a boutique call me, since I in the middle of nowhere and can't go directly to one.

Anyone have experience with them being able to get rid of smells? If so, what do they charge, approximately?
 
#85
Does anyone know whether Chanel will repair their jewelry? I have a long black and white pearl necklace that needs to be restrung after the string between a pearl and a medallion broke. Thanks.
 
#86
Whoops, I posted before reading the entire thread. I see that some of you have had jewelry repaired! That's great news. My white pearl necklace is peeling. I hate to be without it for so long, though.
 
#88
I took in my chanel white lamb skin handbag july 5 and still waiting , it takes 4 to 6 weeks the SA said. I took in in for total refurbishment. I will post as soon as I get it back fro the Chanel store in L.A.
 
#89
Hi, I'm extremely sad because my pen leak a bit ink in my vintage chanel classic med. flap:pout:

I promised myself I would take good care of it, luckily the ink only spilled onto the interior ... Do chanel redye the interior? it's not a lot, just a few spots...

There are also a tiny winy bit of scuffing on the corners on the exterior. Any chance that they can fix that? without re-dying the WHOLE bag? and if so how much would it be about?


THANKS :graucho::heart:
 
#90
Hi Ladies,

I would really need some advices.
I was wondering how to remove the stickiness in the inner pocket of a 2.55 white lambskin bag? What about the dirts on the bag too? And the gold plated on the CC knob has came off abit. Do you think Chanel boutique is able to restore it?
 
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