Experience with Chanel refurbishing/repair

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#91
last time i sent my chanel for repair, it took them 3.5 months. it was a frustrating experience. i would not do it again if i can find other alternatives.

right now i'm facing this dilemma: part of my washed caviar leather is discolored (the color comes off when i tried to clean it with baby wipes). very small spot, but it's on the front side and noticeable. i know my last resort is to send it to Chanel Spa, but i hate parting with my bag for months with no updates whatsoever. i found some treatments on this site (Apple and LMB), but don't know if they're okay for use on washed caviar. anybody has any treatment suggestions? TIA!
 
#92
wjw06 said:
last time i sent my chanel for repair, it took them 3.5 months. it was a frustrating experience. i would not do it again if i can find other alternatives.

right now i'm facing this dilemma: part of my washed caviar leather is discolored (the color comes off when i tried to clean it with baby wipes). very small spot, but it's on the front side and noticeable. i know my last resort is to send it to Chanel Spa, but i hate parting with my bag for months with no updates whatsoever. i found some treatments on this site (Apple and LMB), but don't know if they're okay for use on washed caviar. anybody has any treatment suggestions? TIA!
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Hi,

I was looking for some help about cleaning my bag but mine is much worse than yours. The inner pocket was sticky. See post #56, She send her bag to Factotum. Hope it helps you.:D
 
#93
I was wondering, because I never brought a bag in for a spa treatment: if you take your lambskin in for a spa treatment, does it come back brand new? I mean does the spa treatment remove scratches and wear on the bag and corners?
My lambskin still looks fantastic, but I'd love to know this for the future ;).
If they can make it look as new again, I'll probably buy some other lambskin flaps in the future.
 
#94
gwentan said:
Hi Ladies,

I would really need some advices.
I was wondering how to remove the stickiness in the inner pocket of a 2.55 white lambskin bag? What about the dirts on the bag too? And the gold plated on the CC knob has came off abit. Do you think Chanel boutique is able to restore it?
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I think it's cost you about $250+ to have the whole things done.
 
#95
gwentan said:
Hi,

I was looking for some help about cleaning my bag but mine is much worse than yours. The inner pocket was sticky. See post #56, She send her bag to Factotum. Hope it helps you.:D
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thank you gwentan. i will call them tomorrow.

as for you logo, i could be wrong but i think it costs money to have it replaced. they should be able to clean the sticky spots for free if it is within the 1 year warranty. but again, i have to warn you they are very slow. and from my experience, it was hard to get in touch with them as i don't live close to a boutique. getting in touch with them over the phone (to find out the status of the bag after 1-2 months) was just a frustrating process. if you do take it to Chanel for repairs, i would suggest going directly to the boutique and get an SA that can give you updates every once in a while to give you a peace of mind.
 
#96
seinfeld70 said:
I think it's cost you about $250+ to have the whole things done.
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Thanks. I heard that Gold plating coming off is a problem because the metal underneath could possibly corrode. Not sure about that.? Yeah I know that the dirts are not a big deal. Can be easily clean or redye. I wonder whether can factotum restore the plating? As what we all know Chanel boutique are very slow. :D
 
#97
wjw06 said:
thank you gwentan. i will call them tomorrow.

as for you logo, i could be wrong but i think it costs money to have it replaced. they should be able to clean the sticky spots for free if it is within the 1 year warranty. but again, i have to warn you they are very slow. and from my experience, it was hard to get in touch with them as i don't live close to a boutique. getting in touch with them over the phone (to find out the status of the bag after 1-2 months) was just a frustrating process. if you do take it to Chanel for repairs, i would suggest going directly to the boutique and get an SA that can give you updates every once in a while to give you a peace of mind.
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You can try lovingmybag.com too. Thanks for your advice. I really hope that I don't have to go to Chanel boutique. :nuts:
 
#98
i recently sent my vintage chanel bag for a repair (due to loose stichings at the straps) and they took less than a week to get it done. prior to that, they told me that some repair cases will be done locally, so they do not have to send it back to France, which explains the shorter duration i received. perhaps if u are really concerned with how long it will get you to receive your refurbished bag, you should ask the SA how the whole procedure goes and whether or not it will be sent out to France or done locally. Oh and one more thing, Chanel in my homeplace do not do polishing and cleaning service, which made me really shocked but they did refer me to another local cleaning centre which i think should be more trustworthy than if you were to search for another local cleaning centre yourself! so whatever it is, do be sure to bring your problematic bags to the boutique first before searching for other solutions! they will most probably advise you on some care tips and refer you to other trustworthy cleaning centres!
 
#99
gwentan said:
You can try lovingmybag.com too. Thanks for your advice. I really hope that I don't have to go to Chanel boutique. :nuts:
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thank you gwentan! i sent them an email and just got a reply from LMB. they can restore the spot on my washed caviar for $75 with a 2-day turnaround. has anybody ever tried LMB? the restoration pictures on their web look amazing, but i just wanted to make sure that nobody had any bad experience with them. TIA
 
#100
hello welli finally GOT a chanel bag from a close relative however its a vintage one the shoulder long classic flap bag it looks like. however her little munchkin dog bit the bag knowing that it was god leather or being evil bit off the bag so theres like a 4 inch tear completely like a half eaten cookie. can they fix this too? and how much do you estimate the repair to be!!! the only reason why she would give me her bag!! thank you
 
#101
douxamere said:
hello welli finally GOT a chanel bag from a close relative however its a vintage one the shoulder long classic flap bag it looks like. however her little munchkin dog bit the bag knowing that it was god leather or being evil bit off the bag so theres like a 4 inch tear completely like a half eaten cookie. can they fix this too? and how much do you estimate the repair to be!!! the only reason why she would give me her bag!! thank you
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Do u have a pic of the tear? Im afraid chanel cannot do much about it especially if it is a vintage bag cause they may not be manufacturing some parts already. However, if it is just the leather that is affected, then there may still be some hope... hope this helps :)
 
#102
douxamere said:
hello welli finally GOT a chanel bag from a close relative however its a vintage one the shoulder long classic flap bag it looks like. however her little munchkin dog bit the bag knowing that it was god leather or being evil bit off the bag so theres like a 4 inch tear completely like a half eaten cookie. can they fix this too? and how much do you estimate the repair to be!!! the only reason why she would give me her bag!! thank you
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Seems like the bag you got from your close relative was bought by you on eBay? The link you posted on the ATC thread seems to fit your description of the bag:

http://forum.purseblog.com/chanel-s...s-use-format-post-500660-36.html#post12306064

http://cgi.ebay.com/ws/eBayISAPI.dl...22679&ssPageName=STRK:MEWAX:IT#ht_3382wt_1167

Either way, I would call CHANEL and ask them if it's possible to repair the damage.
 
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#103
wjw06 said:
thank you gwentan! i sent them an email and just got a reply from LMB. they can restore the spot on my washed caviar for $75 with a 2-day turnaround. has anybody ever tried LMB? the restoration pictures on their web look amazing, but i just wanted to make sure that nobody had any bad experience with them. TIA
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ooh I've been wondering the same thing. Also, is $75 reasonable or too exxy?
 
#105
:wacko: Hi all,

I have a vintage Chanel 2.55 flap handbag. The logo (Chanel) is starting to fade. (Instead of gold, it's silver) Can I bring it in to have it fixed? How much would it cost? It would be great if someone can help me. TIA.
 
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