Experience with Chanel refurbishing/repair

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#31
Hi all
I am a newbie here. May I ask you something ?
After you received the bag from repair, what happened to the hologram sticker ? Did they remove it ? I was wondering if I could use this service for more than once.
It would also be interesting to know what would happen if I sent them a bag without its hologram number.
 
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#32
purly said:
Is there a limit to how old the bag can be? Like if I had a vintage from the 50s would they accept it?
Click to expand...

I want to know the answer to this question, too! I have a bag from the 70's and I took it in to the Chanel Boutique here in Munich. The SA told me she couldn't help me. It seemed to me more like she didn't want to help so I want to try once again and seek out another SA (or the manager). But if there is a limitation with Chanel's refurbishment policy due to the age of the bag then I'll just go straight to a service like Luvin My Bags.
 
#36
Yes I think so. I think they just send the bag to the nearest Chanel and Chanel sends it for repair. When I did a repair on one of my bags, I just called Chanel and they told me to sent it to FL because that's the nearest Chanel to me.
 
#39
Before taking it to Chanel, touch base with the folks at Luvinmybags.

I used to have great luck with Chanel for repairs and no, there's no expiration date for repairs. My hesitation with Chanel is based on the dumbing down of their purses, the high rate of defects. Unfortunately, my red patent M.A. bag has been in repair for a month due to splits in the leather along the chain. They called last week to tell me the bag isn't back and parts have to come from France. So the purse has been sitting there for a month and now they find out they need help from France. Frankly, I don't expect to see the purse back til spring at this rate, seriously.

That rant over, I would expect Chanel would be able to match the dye to your lizzy but I would still inquire of Luvinmybags. They're great peeps, knowledgeable and I suspect you'd see your purse back faster than going through Chanel. With either vendor, Chanel or Luvinmybags there will be a fee. Chanel charges for repairs once the purse is over a year old; they can give you an estimate before sending it off for repair, should you decide to go with Chanel.
 
#40
I have a vintage mini and the lining was getting really sticky, it was really weird. I took the bag to the Chanel store with no problems. She entered the information into the system and told me that there had been a lot of problems with the lining with that bag. It did take a looooong time to fix it though, about 3 months. I guess because the bag was red they had to send to a different location and that's what took so long. However, when it came back it was beautiful!! Like new!! I'm glad I did it. The best part was that it was for free due to it being defective!! I have to get the chain cleaned now, I hope it doesn't take forever!!
 
#41
I can sum up my repair experience with one word, "Horrible!" They lost my bag and took forever to get back to me. See my thread on the whole debacle here:

http://forum.purseblog.com/chanel/chanel-quality-issues-and-repairs-rant-236574.html

It took me taking it up with Corporate for them to finally remedy the situation. Long story short was I still wanted the bag and of course, they were no longer made and the prices had gone up. I think to be fair, they needed to sell me a replacement bag at the original price I paid and not at the current selling price. It took over 10 calls and complaints to finally get it resolved. I ended up with the 08 dark silver reissue which they sold to me at the old price. Now I'm worried if this bag will hold up!
 
#42
I have my bag sent to Paris (instead fixing by local) last August 08 & she returned to me just before Christmas. So, it was about 4 months of wait. BTW, the workshop in Paris closed for vacation during August, thus the bag wasn't fixed until September actually.
 
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