Experience with Chanel refurbishing/repair

[993103164]

i just got a vintage patent leather WOC, and the patent leather is kinda sticky and it attracts finger prints like no tmr! i am planning to take it to chanel tomorrow and see if they would restore it, has anyone ever done that? thanks!

 

[ItsMyWorld]

If I'm not mistaken, it can be hard to restore patent leather. Try doing a search. I believe this was talked about recently and the general consensus was that it wasn't a real option.

 

[steffibp]

Yeah, this came up a few months ago and it's not an easy problem to fix. I had the same problem with some shoes that I cleaned with disinfectant wipes.... don't ever clean patent leather with those, after a few weeks I went to use them and they were dull and sticky. I tested various products on them and the only one that took the sticky out was mineral oil.

 

[993103164]

Yeah, this came up a few months ago and it's not an easy problem to fix. I had the same problem with some shoes that I cleaned with disinfectant wipes.... don't ever clean patent leather with those, after a few weeks I went to use them and they were dull and sticky. I tested various products on them and the only one that took the sticky out was mineral oil.

yeah~ sigh it is frustrating, its funny cus i did the same thing and wiped it with baby wipe nd the next thing i knew the stickiness got worse. so what i did is that i went to holt renfrew and asked the shoe department SA if they had any patent leather spray. he took one out and tried it on my purse and it worked faaaabulously!!! it sprays on white (when he did it i was like OMG HE'S RUINING MY CHANEL) but then he wiped it with a cloth and it was spanky clean! i'm so in love with the shine now!!!

 

[steffibp]

Great!!! What product was it???

 

[echo_23]

I asked about a ditressed patent bag I have and the Chanel rep said if color transferred they could fix it but I had heard they couldn't do anything for color transfer. I'm pretty sure she didn't know what she was talking about. I'm not sure if they can do anything about scratches.

 

[993103164]

Great!!! What product was it???

the name is: Tana patent care
he also said that it "moisturizes" the patent leather since one of the main problem with patent is that they might crack over time ( a long time of course). And when i asked if there was anyway of preventing finger prints on patent leather he said that there is really no way of eliminating it, since it IS patent after all~

 

[993103164]

http://www.tana.ca/index2.php?caID=1&ca2ID=16&proID=9&width=1024&height=768
this is the product that i have~

 

[PurseCrazyGal]

Thanks 199103164. Great info. I will have to check into that.

 

[RRSC]

is there somewhere i can buy the tana product? i checked the website but cannot purchase from it and it doesn't tell me which retail locations carry it.

 

[chessmont]

I think I have bought it in the shoe dept at Nordstrom; I mistakenly called it Tano in another thread asking about protectants for Chanel...

 

[RRSC]

thanks chessmont!! I'll go to nordstroms and see if i can find it.

 

[cakelove]

if i send my bag for repair, will it come with new box or dust bag?

 

[purly]

Is there a limit to how old the bag can be? Like if I had a vintage from the 50s would they accept it?

 

[Cyndee]

if i send my bag for repair, will it come with new box or dust bag?

I've had 1 repair done and I sent in just my bag, no card, box or dustbag. It came back just like that too. No new box or dustbag.