Please post a link to the policy that states that requirement.
AFAIK, once a seller has completed a contractual sale, the seller isn't obligated to agree to a cancellation.
eBay, etc. General Question/Answer Thread
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AFAIK, once a seller has completed a contractual sale, the seller isn't obligated to agree to a cancellation.
D
Deleted member 626500
You can always look it up on the ebay site or call eBay. They'll point it out to you.
T
Thanks, I noticed you picked it up from the other thread and yes, I did block her. I have no interest in dealing with anyone who makes up a stupid story because they changed their mind.
I do know how to look up and find policies and that's why I asked YOU to post a link to what you're stating so emphatically.
What ebay policy states is that a buyer CAN request a cancellation but the seller is NOT required to agree to it:
https://www.ebay.com/help/buying/canceling-order/canceling-order?id=4004
One part of the policy -- Notice the word "can":
If you've changed your mind about an order you've just made, you can request that it's canceled within an hour of your purchase as long as the seller hasn't dispatched it yet. If it's been longer than an hour, you can still contact the seller and ask them if they can cancel your order for you.
If the seller has already shipped your item, they won't be able to cancel your order – but once you receive your item you can start a return request and ask the seller if they'll offer you a refund.
Another part of the policy:
Top Takeaway
If you change your mind within an hour of your purchase, and the seller hasn't dispatched your item yet, you can request that the seller cancels your order. If it's been longer than that, or the seller has already sent the item, you'll need to contact the seller.
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The seller is NOT required to cancel although many sellers will cancel to avoid a PITA buyer from finding another reason to return the item.
If you're aware of a policy where it states that sellers MUST cancel, I'd like to see that.
ETA:
Buyer-requested cancellations
If a buyer has contacted you and asked you to cancel the order, they’ll need to file a cancellation request with you.
Once you receive their request, you’ll have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 days to issue them a refund. If you haven’t refunded them within 10 days, they can file a claim through the eBay Money Back Guarantee.
When a buyer cancels a transaction, they can't leave negative or neutral feedback or low detailed seller ratings for you.
It does say that if the buyer requests to cancel within one hour and the seller hasn't yet shipped (meaning even if they just mark it as shipped), "they'll cancel your order." The wording indicates the seller WILL (but not MUST) cancel if those conditions are met.
Attachments
Thank you.
I'm still not reading any requirement for sellers to agree to it. That's the point I'm making; sellers usually do accept it because they foresee issues if the buyer feels forced to complete a transaction they don't want but over years of reading the ebay boards and eCommercebytes, I've never seen anything indicating it's required.
I'm curious, if you block a buyer does that mean they can no longer see your account with any of your listings, or does it mean they can see but not bid?
I remember when this went into effect, and I had the feeling then that sellers had to agree to the cancellation if it was within 1 hour and they hadn't shipped.
I ordered something from H&M 2/14 and got the shipped email 2/15. The shipped email has an address from 2 years ago. I used my credit card for the order which has long since had my old address deleted and everything on my account shows the right address. The paperwork even has the correct address but the email says the wrong one. Their customer service was no help, just told me to delete the old one. Everything I have checked says my correct one, I don’t understand where on earth they got the old one? It’s being shipped via USPS, I’m assuming there’s nothing I can do? I signed up to receive updated info about delivery via text, all I can think of is to head there when it says delivered. I feel super weird though, not sure if I should just hope they return to sender or show up when it’s delivered? It’s a $30 which isn’t too bad but still it’s $30.
Can they tell you what address is on the shipping label? How could their system make this mistake? Did you have an account with them that filled in the old address? Didn't you enter the address, or have it autofill, when you placed the order? Did you actually see the correct address on the order before you submitted it? If you did, it sounds like it is their fault, and if the package is lost or misdelivered, you should be able to get your money back from your credit card company.
Yes I checked all of that, they told me the address and it’s my old address. I triple checked before ordering and my card no longer has that address even registered. I looked everywhere on my H&M account and there’s nothing with the old address, and I don’t autofill. I was actually stunned on how they even got the old one in the first place. It must be from an old order or something. The order form and account have the correct address, the shipped email showed the wrong address but the PDF receipt attachment shows the right one. I hope so, I’m the first to admit if I messed up but I really think something was up with their system. Hopefully it gets returned and I’m refunded vs filing with my credit card. Their customer service was terrible and no help when I tried to explain absolutely nothing of mine on my end shows or has the old address saved.
The fact that the order form and account have the correct address proves that it is their error. Their customer service must be terrible. Why wouldn't they try to retrieve the package, knowing it is going to the wrong address?
And since the credit card you used for payment has the correct address associated with it, you should be fine if H&M doesn't do the right thing.
You might try contacting them through their Facebook page:
https://www.facebook.com/hmtheus/?brand_redir=21415640912
There's also contact info. I'm not sure if it's the same phone number you used, but it could be a different one:
Yeah it is, she just kept telling me to delete the old address and I repeated back there’s nothing showing my old address. I tried to explain even the invoice shows the right one but she just repeated the same thing over and over.
Thank you! Hopefully one of these will be more help.And since the credit card you used for payment has the correct address associated with it, you should be fine if H&M doesn't do the right thing.
You might try contacting them through their Facebook page:
https://www.facebook.com/hmtheus/?brand_redir=21415640912
There's also contact info. I'm not sure if it's the same phone number you used, but it could be a different one:
(855)-466-7467
www.hm.com/us