eBay, etc. General Question/Answer Thread

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#8,642
nicole0612 said:
Thank you both.
It was shipped via FedEx to me, the seller definitely did not declare the value because I did not pay any customs (and it was FedEx and not USPS, so I would have been asked to pay customs if it was declared). I will have to check the box at home to see if there was a commercial invoice or customs declaration. There was no return label.
I emailed the seller yesterday asking if I could purchase my own return label and send it to them, because I don't mind paying a couple hundred for shipping, but I don't want to lose thousands by not returning it on time. However, I did not get a response back.
I just called Ebay concierge and they told me that I can purchase my own label with signature confirmation, upload the tracking to Ebay (and that I would be reimbursed for the shipping cost eventually, but whether this actually happens is not a big concern for me, since I was prepared to pay my own shipping). I will go through FedEx, because they are usually the most helpful with paperwork assistance.
Does this sound like an appropriate plan? I know that ebay CS sometimes gives out misinformation.
Also, I should marking it as "Returned goods" on the customs forms and write "Return to seller" on the box? THANK YOU FOR THIS TIP @xiangxiang0731 ! Do you think I would still declare a value, or does the "returned goods" designation take the place of a value declaration?
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Sorry I don't know the answer for sure. I think maybe you should declare according to the original paperwork sent by the seller.
 
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#8,643
xiangxiang0731 said:
Sorry I don't know the answer for sure. I think maybe you should declare according to the original paperwork sent by the seller.
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I actually sent it back tonight with insurance and signature confirmation. The seller gave me their address and I wrote several times across the box “Return goods to seller” and Fedex also stated that in the customs paperwork. I greatly appreciate your advice!
 
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#8,646
This is a pretty basic question but I haven’t bought anything on eBay in ages. What do you do if you purchase something and the seller just never ships it? The purchase was made about a week ago and I messaged the seller for a status update and they never responded. I didn’t see an option to file a claim anywhere but I could have overlooked it.
 
#8,648
AirJewels said:
This is a pretty basic question but I haven’t bought anything on eBay in ages. What do you do if you purchase something and the seller just never ships it? The purchase was made about a week ago and I messaged the seller for a status update and they never responded. I didn’t see an option to file a claim anywhere but I could have overlooked it.
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N.M.Nevuhmynd said:
You have to wait until the latest estimated delivery date. Not all sellers mark items as shipped or use tracking.
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And afte that time, you can go tot he transaction and open a non-receipt dispute. Seller will also get notice of the dispute and will have to respond.
 
#8,649
MAGJES said:
Thank you for the ebay ID.

Is the Luggage you sold by any chance the DUNE color?
I’m asking because I know from experience (and told to me by a Celine SA) that some of them were produced without a serial #. The leather tag is inside the bag but the serial # did not “imprint” and it is unreadable. I ended up sending mine like that to a consignment to sell for me.......I did not want to deal with a buyer doubting authenticity on ebay for this reason. I even had authenticate4u authenticate it for me but was still decided to forgo ebay,
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Hello all,

Just to provide an update on this, after a long 1.5 month, finally eBay closed this case in favor of seller (me).

Long story short, eBay forced me to create a shipping label for the buyer to return. The shipping label including insurance for full amount of the bag cost US$87.75 (from USPS website). Since I live outside of US, I was unable to create the shipping label myself and have to send her the money so she can post it. Provided this quote to the buyer and she did not agree. She 'claimed' that she went to her local post office and get the same shipping service and got quoted US$150 and asked me to send the money to her PayPal account. The amount she quoted did not make sense, so I have to a friend of a friend to help me with creating the return label.

Finally got the label and sent it to her 2 weeks ago. She has 10 days to ship the item back and yesterday was the deadline. She failed to ship the item back in time, so eBay reviewed the case and close the case in my favor.

I think she was just trying to 'scam' me the return shipping cost, as eBay won't be able to hold any fees on her PayPal account. If I sent her the money for return shipping, I doubt she'd return the bag.

Oh well, finally it's over and I can now sleep peacefully at night.
Lessons learned: NEVER EVER SELL ON EBAY again!

Thank you all for your advice and help!

Have a good day (night)!
 
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#8,650
What are your thoughts, please? A new user who just signed up with eBay today (zero feedback) did a BIN on one of my items. Her eBay ID has a string of random characters after the first 3 letters of her last name. It makes me nervous.

Here's what her ID looks like (not exact, to protect her identity) : jdoe1234-rd34jklm

PayPal says her shipping address is confirmed, but she is unverified.

@BeenBurned, hope you don't mind me tagging you, but you are the expert :flowers:
 
#8,655
smallfry said:
What are your thoughts, please? A new user who just signed up with eBay today (zero feedback) did a BIN on one of my items. Her eBay ID has a string of random characters after the first 3 letters of her last name. It makes me nervous.

Here's what her ID looks like (not exact, to protect her identity) : jdoe1234-rd34jklm

PayPal says her shipping address is confirmed, but she is unverified.

@BeenBurned, hope you don't mind me tagging you, but you are the expert :flowers:
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I've sold to zero feedback buyers often. Ebay creates these IDs randomly if the user doesn't create one herself. Ebay allows people to buy without creating an account, and then it creates an account for them, just like this. Paypal does something similar. I sold to someone recently who told me she had been on ebay for years, but for some reason, it wouldn't let her sign in, so she checked out as a guest. In my opinion, this buyer isn't any more risky than any other buyer on ebay.
 
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