eBay, etc. General Question/Answer Thread

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#8,611
restricter said:
Well here’s an Amazon Marketplace horror story. I bought floor mats and a cargo liner for my new SUV from a seller on Amazon. The next day, the seller contact me to tell me the cargo liner was backordered for two weeks. Fine. Two days later, the floor mats arrive and don’t fit. I open a return, print out the label and prepare to lug the giant box to UPS. Imagine my surprise the next day when FedEx arrives to pick up the box. I sent it off, but not before I snapped a picture of the tracking number and contacted the seller. They told me the label was for the cargo liner that they hadn’t sent and was supposedly backordered. An exchange of messages confirmed that they didn’t send a cargo liner and were expecting the returned floor mats. 24 hours after tracking showed they received the floor mats, I had to contact them to ask when to expect my refund. I was told to expect it the next day. I still hadn’t received it today (a week later) so I contacted Amazon and opened a case (they call it an A-Z Claim).

Are you ready?

Check out this message:

Hope all is well and that you had a good Thanksgiving. I just called and left you a voicemail.
I want to apologize for the delay in the refund. I see that I made an error which caused your refund not to finalize last week before Thanksgiving.
I understand why you opened an A-Z claim to be sure you receive your money back but Can I ask you to please consider closing the A-Z Claim?
With this open against us, we'll need to provide documents to Amazon and will delay your refund for about a week - sorry again.
If you will close the claim, I can refund you in full immediately.

I did what I should have done before and Googled, found out they sell on eBay (Autonotionsllc) and have AWFUL feedback.

I’m not responding to that message just yet but wouldn’t mind some thoughts from @BeenBurned or @whateve on what I should say if I do respond. I did call Amazon about this shady behavior but didn’t get far.

By the way, I ended up ordering my liners and mats direct from Weathertech. It was more expensive but at least it’s a quality product that actually fits.
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"Dear seller,

Thank you for the response but I NEVER close claims until after I've received my refund and the payment has cleared.

What you need to provide to Amazon has nothing to do with me and is between you and Amazon.

Again, since tracking shows you received my return on (date/time), you need to refund me immediately.

Thanks for your understanding."
 
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#8,614
Hi ladies and gentleman, wanted to pick your brains on an issue I am having. I sold a bag on eBay. Shipped it USPS priority insured and with sig required. Dropped the package off early on Monday morning at a PostNet that I trust and use all of the time. Got a receipt for drop off. So the package was picked up by USPS and was scanned as accepted about 3 hours after drop off. Then suddenly the accepted disappeared and the package has no tracking and still says Pre-shipment. I am super worried. I am afraid it was scanned by the "not the usual guy who picks up" and he saw it had $1400 insurance on it and he decided to keep the package. .....Is that possible? Are all internal scans seen by USPS? Like I said it showed accepted for about an hour...Please advise. I spoke to the girl at Post net and she said it wasn't their normal pick up guy and he didn't scan the packages at pick up he just put them in a bin and left....she said she asked him if he was going to scan them and he said he didn't have to....I requested a investigation and have received an email confirming. I am still hopeful some kind of tracking shows up....can I get some thoughts?
 
#8,615
baglover1973 said:
Hi ladies and gentleman, wanted to pick your brains on an issue I am having. I sold a bag on eBay. Shipped it USPS priority insured and with sig required. Dropped the package off early on Monday morning at a PostNet that I trust and use all of the time. Got a receipt for drop off. So the package was picked up by USPS and was scanned as accepted about 3 hours after drop off. Then suddenly the accepted disappeared and the package has no tracking and still says Pre-shipment. I am super worried. I am afraid it was scanned by the "not the usual guy who picks up" and he saw it had $1400 insurance on it and he decided to keep the package. .....Is that possible? Are all internal scans seen by USPS? Like I said it showed accepted for about an hour...Please advise. I spoke to the girl at Post net and she said it wasn't their normal pick up guy and he didn't scan the packages at pick up he just put them in a bin and left....she said she asked him if he was going to scan them and he said he didn't have to....I requested a investigation and have received an email confirming. I am still hopeful some kind of tracking shows up....can I get some thoughts?
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That sounds like a nightmare! They shouldn't be able to scan it and then make that scan disappear! I don't think the receipt for drop off helps you unless it has the package tracking number on it. If you just dropped it off yesterday, I think it is premature to worry yet. Often my packages take a few days before they get scanned again. I'd be interested to hear what you hear from the investigation.
 
#8,616
whateve said:
That sounds like a nightmare! They shouldn't be able to scan it and then make that scan disappear! I don't think the receipt for drop off helps you unless it has the package tracking number on it. If you just dropped it off yesterday, I think it is premature to worry yet. Often my packages take a few days before they get scanned again. I'd be interested to hear what you hear from the investigation.
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Thanks! I am waiting hopefully and patiently!! Will keep you posted!
 
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#8,617
Apologies if this has been asked already but I came across this message when trying to contact a seller about an item...

"We couldn't find an answer. Unfortunately, due to the high volume of messages this seller has received, they are unable to respond to your question right now. We suggest reviewing the item again to see if your answer is in the seller's listing."

Has anyone ever come across this before, I am interested in purchasing the bag but I need to ask a couple of questions and I'm not sure how to proceed.
 
#8,618
.BlueHydrangea. said:
Apologies if this has been asked already but I came across this message when trying to contact a seller about an item...

"We couldn't find an answer. Unfortunately, due to the high volume of messages this seller has received, they are unable to respond to your question right now. We suggest reviewing the item again to see if your answer is in the seller's listing."

Has anyone ever come across this before, I am interested in purchasing the bag but I need to ask a couple of questions and I'm not sure how to proceed.
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Sellers can opt out of receiving messages from all buyers. Or, they can block specific buyers and not allow those buyers to contact them.

If a seller won't answer questions, I would avoid them.
 
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#8,619
Catbird9 said:
Sellers can opt out of receiving messages from all buyers. Or, they can block specific buyers and not allow those buyers to contact them.

If a seller won't answer questions, I would avoid them.
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Thank you, I thought it was strange, the weird thing is I was able to send a message on the app on my iPad. So I'm awaiting a response, definitely will be cautious though. Thanks :)
 
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#8,620
.BlueHydrangea. said:
Apologies if this has been asked already but I came across this message when trying to contact a seller about an item...

"We couldn't find an answer. Unfortunately, due to the high volume of messages this seller has received, they are unable to respond to your question right now. We suggest reviewing the item again to see if your answer is in the seller's listing."

Has anyone ever come across this before, I am interested in purchasing the bag but I need to ask a couple of questions and I'm not sure how to proceed.
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Some larger sellers just feel they are above everyone and too special to be bothered with little things ... like customers.

I would simply move on to another seller without a second thought even if you have to wait for another listing to show up.
 
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#8,622
xiangxiang0731 said:
I know this has been asked before but I couldn't find the answer now, how do I search for sold items? Thank you in advance!
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In your search, you click on show only "sold listings" The 'show only' is way down at the bottom of the page on the left if you are using a desktop. On a phone, you choose filter results and then look for it.
 
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#8,624
whateve said:
In your search, you click on show only "sold listings" The 'show only' is way down at the bottom of the page on the left if you are using a desktop. On a phone, you choose filter results and then look for it.
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Thank you! I just did this and selected "sold listing only" option. But when I click on one of the results, it only said "the listing has ended." But I can't tell whether it was sold or not. It looks like they include all ended listing too?
 
#8,625
xiangxiang0731 said:
Thank you! I just did this and selected "sold listing only" option. But when I click on one of the results, it only said "the listing has ended." But I can't tell whether it was sold or not. It looks like they include all ended listing too?
Click to expand...
When you filter your search results on a mobile device and just select "Sold items" it will automatically select "Completed items", but only Sold items are shown (price in green).

If you just select "Completed items," then you will see both Sold and Completed (unsold) items. The sold items will show the sold-for price in green and the completed (unsold) items will show the asking price in black.

ETA: On a desktop device, if you select Sold only it will also check "Completed" but will only show Sold items. If you just check Completed, it will only show Completed (unsold) items.

If I really want to know if an item sold and for how much, I use Watchcount.com.
 
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