eBay, etc. General Question/Answer Thread

[MAGJES]

Hi Magjes,

This is the first time I deal with this kind of buyer hence my lack of experience and refer them to the store (thought they could look me up in the system since I purchased from them many times).

I have referred her to contact authenticate4u to get it authenticated. She just posted a reply and asked eBay to step in:

Nov. 21 :
Case opened
Comments
I took the bag to get authenticated, and it could not be authenticated for many reasons such as the zipper and inside lining. I cannot bring it to a Celine store because I am not currently staying in a city with one, and they could not verify the bag over the phone because there is no serial number. In addition the provided documentations do not prove that the physical bag I have is related to the receipt, because of a lack of serial #. All I want to do is return the bag, and have the seller stop messaging me everyday in a harassing manner.

I only sent her information and never use abusive/harassing words.

This is her eBay user: nsamman221

Thank you for the ebay ID.

Is the Luggage you sold by any chance the DUNE color?
I’m asking because I know from experience (and told to me by a Celine SA) that some of them were produced without a serial #. The leather tag is inside the bag but the serial # did not “imprint” and it is unreadable. I ended up sending mine like that to a consignment to sell for me.......I did not want to deal with a buyer doubting authenticity on ebay for this reason. I even had authenticate4u authenticate it for me but was still decided to forgo ebay,

 

[Sugartats]

@BeenBurned

She's sent pictures of the so called damage - there's no way it happened in transit. I can't seem to upload a picture to show you.

As I'm not as nice as you girls, I sent this. Let's face it, she was going to leave a negative anyway so I may as well call her out.

New message to: maxxeroo

It looks closed in the picture. How it can be 'damaged' in that (minor if at all) way while the packaging is undamaged is beyond me. The fact you didn't send pictures of the damage to bag and/or packaging immediately speaks volumes. I'll chalk this up to experience. I see by your feedback you're quite au fait with leaving bad feedback for sellers. I'll wait with baited breath to see what you leave for me. Keep the bag and enjoy it. You're obviously a scamming wolf in sheep's clothing. As we say in Scotland, 'get it up ye'.

 

[whateve]

Is it normal for a credit card company to dispute 3 months of charges when you report it stolen? I have an unauthorized transaction dispute on my PayPal (I should be covered per the policy - eligible, confirmed address, registered in US, shipped within time frame etc) but buyer messages that she did not dispute transaction and that her credit card was cancelled due to theft and she "guesses it's disputing charges." Item was delivered 8/30. Seems a bit odd a credit card company would just do a blanket dispute on 3 months worth of transactions? And who doesn't check their credit card statements for almost 3 months?

I don't think so but it may vary by credit card company. When mine has happened, Chase asked me if I had any recurring charges they should allow. I said no, because I couldn't remember any. Then I had an unauthorized charge on Paypal that they let through because I had charged things to Paypal before. The credit card company assumed I had done the charge since I had done business with paypal before. The scammer didn't hack my paypal or ebay accounts, they just used my credit card number for a transaction on ebay. Paypal recognized the credit card number and sent me a confirmation email. At that point, I called Paypal and my credit card company to cancel it. I assume it was canceled in time that the ebay seller didn't send her product to Morocco.

If this had happened with my Bank of America credit card, I doubt they would have let it through. They deny legitimate transactions all the time if I'm not in my home town.

Can't your buyer call her credit card company and tell them this one is legitimate? It doesn't seem right that paypal may have to refund the money if she really charged it.

 

[BeenBurned]

Is it normal for a credit card company to dispute 3 months of charges when you report it stolen? I have an unauthorized transaction dispute on my PayPal (I should be covered per the policy - eligible, confirmed address, registered in US, shipped within time frame etc) but buyer messages that she did not dispute transaction and that her credit card was cancelled due to theft and she "guesses it's disputing charges." Item was delivered 8/30. Seems a bit odd a credit card company would just do a blanket dispute on 3 months worth of transactions? And who doesn't check their credit card statements for almost 3 months?

I had a case recently where my information was stolen, card was cloned and was used at a local mall about 30 miles away.

After the second large charge was attempted (first had gone through), my card company declined the $700 charge and called me to verify whether I was using the card.

When I spoke to them, I approved 2 charges that I made in my home town at the same time the thief was using the card and those 2 legitimate charges (I made) were approved by the company. The previously approved fraudulent charge was reversed on my account and the second had never been approved.)

So in answer to your question (and as also stated by @whateve), not all charges are automatically put into dispute.

You definitely should call paypal, point them to the transaction, the fact that it was "eligible" for seller protection, the shipping label shows it was sent to the name and address on record and it was delivered on (whatever date). They should release the freeze on the funds.

 

[holiday123]

I don't think so but it may vary by credit card company. When mine has happened, Chase asked me if I had any recurring charges they should allow. I said no, because I couldn't remember any. Then I had an unauthorized charge on Paypal that they let through because I had charged things to Paypal before. The credit card company assumed I had done the charge since I had done business with paypal before. The scammer didn't hack my paypal or ebay accounts, they just used my credit card number for a transaction on ebay. Paypal recognized the credit card number and sent me a confirmation email. At that point, I called Paypal and my credit card company to cancel it. I assume it was canceled in time that the ebay seller didn't send her product to Morocco.

If this had happened with my Bank of America credit card, I doubt they would have let it through. They deny legitimate transactions all the time if I'm not in my home town.

Can't your buyer call her credit card company and tell them this one is legitimate? It doesn't seem right that paypal may have to refund the money if she really charged it.

I'm sure she can call, but she basically told me to do whatever I needed to dispute the charge back so seems she doesn't want to bother. I am going to add her message to the case so Paypal can fight for their money. Of course it's "under review" and I don't see a way to add to the case at the moment...

 

[holiday123]

I don't think so but it may vary by credit card company. When mine has happened, Chase asked me if I had any recurring charges they should allow. I said no, because I couldn't remember any. Then I had an unauthorized charge on Paypal that they let through because I had charged things to Paypal before. The credit card company assumed I had done the charge since I had done business with paypal before. The scammer didn't hack my paypal or ebay accounts, they just used my credit card number for a transaction on ebay. Paypal recognized the credit card number and sent me a confirmation email. At that point, I called Paypal and my credit card company to cancel it. I assume it was canceled in time that the ebay seller didn't send her product to Morocco.

If this had happened with my Bank of America credit card, I doubt they would have let it through. They deny legitimate transactions all the time if I'm not in my home town.

Can't your buyer call her credit card company and tell them this one is legitimate? It doesn't seem right that paypal may have to refund the money if she really charged it.

Double post

 

[holiday123]

I had a case recently where my information was stolen, card was cloned and was used at a local mall about 30 miles away.

After the second large charge was attempted (first had gone through), my card company declined the $700 charge and called me to verify whether I was using the card.

When I spoke to them, I approved 2 charges that I made in my home town at the same time the thief was using the card and those 2 legitimate charges (I made) were approved by the company. The previously approved fraudulent charge was reversed on my account and the second had never been approved.)

So in answer to your question (and as also stated by @whateve), not all charges are automatically put into dispute.

You definitely should call paypal, point them to the transaction, the fact that it was "eligible" for seller protection, the shipping label shows it was sent to the name and address on record and it was delivered on (whatever date). They should release the freeze on the funds.

Thanks I'll call them and get them to release.

I recently misplaced my card case and reported 4 credit cards lost to be on the safe side and one card allowed a legitimate charge from Coach to go through and just yesterday Alexa let me buy something from Amazon using another lost card. Luckily no fraudulent charges have gone through so those providers must know I shop at Coach a lot.

My discover card always fraud alerts me on the majority of the legitimate purchases. I rarely use it anymore.

 

[bellebellebelle19]

This may be the wrong place to ask, so please feel free to redirect me, but does anyone know the eBay Black Friday deals, maybe from last year? Today is 15% off purchases in-app, but I'm trying to see if there will be any deals that align with my cashback which starts tomorrow haha.

 

[whateve]

This may be the wrong place to ask, so please feel free to redirect me, but does anyone know the eBay Black Friday deals, maybe from last year? Today is 15% off purchases in-app, but I'm trying to see if there will be any deals that align with my cashback which starts tomorrow haha.

I've never seen them do more than 15%. There might be another one before Christmas.

 

[mclovesbags]

Thank you for the ebay ID.

Is the Luggage you sold by any chance the DUNE color?
I’m asking because I know from experience (and told to me by a Celine SA) that some of them were produced without a serial #. The leather tag is inside the bag but the serial # did not “imprint” and it is unreadable. I ended up sending mine like that to a consignment to sell for me.......I did not want to deal with a buyer doubting authenticity on ebay for this reason. I even had authenticate4u authenticate it for me but was still decided to forgo ebay,

Mine was this:



Purchased in 2013. I did not pay attention whether there is a serial # or not, but I recalled the nano I bought the same period, has #serial number imprinted.

Still waiting for eBay to review this case, we'll see...

 

[restricter]

Well here’s an Amazon Marketplace horror story. I bought floor mats and a cargo liner for my new SUV from a seller on Amazon. The next day, the seller contact me to tell me the cargo liner was backordered for two weeks. Fine. Two days later, the floor mats arrive and don’t fit. I open a return, print out the label and prepare to lug the giant box to UPS. Imagine my surprise the next day when FedEx arrives to pick up the box. I sent it off, but not before I snapped a picture of the tracking number and contacted the seller. They told me the label was for the cargo liner that they hadn’t sent and was supposedly backordered. An exchange of messages confirmed that they didn’t send a cargo liner and were expecting the returned floor mats. 24 hours after tracking showed they received the floor mats, I had to contact them to ask when to expect my refund. I was told to expect it the next day. I still hadn’t received it today (a week later) so I contacted Amazon and opened a case (they call it an A-Z Claim).

Are you ready?

Check out this message:

Hope all is well and that you had a good Thanksgiving. I just called and left you a voicemail.
I want to apologize for the delay in the refund. I see that I made an error which caused your refund not to finalize last week before Thanksgiving.
I understand why you opened an A-Z claim to be sure you receive your money back but Can I ask you to please consider closing the A-Z Claim?
With this open against us, we'll need to provide documents to Amazon and will delay your refund for about a week - sorry again.
If you will close the claim, I can refund you in full immediately.

I did what I should have done before and Googled, found out they sell on eBay (Autonotionsllc) and have AWFUL feedback.

I’m not responding to that message just yet but wouldn’t mind some thoughts from @BeenBurned or @whateve on what I should say if I do respond. I did call Amazon about this shady behavior but didn’t get far.

By the way, I ended up ordering my liners and mats direct from Weathertech. It was more expensive but at least it’s a quality product that actually fits.

 

[holiday123]

Well here’s an Amazon Marketplace horror story. I bought floor mats and a cargo liner for my new SUV from a seller on Amazon. The next day, the seller contact me to tell me the cargo liner was backordered for two weeks. Fine. Two days later, the floor mats arrive and don’t fit. I open a return, print out the label and prepare to lug the giant box to UPS. Imagine my surprise the next day when FedEx arrives to pick up the box. I sent it off, but not before I snapped a picture of the tracking number and contacted the seller. They told me the label was for the cargo liner that they hadn’t sent and was supposedly backordered. An exchange of messages confirmed that they didn’t send a cargo liner and were expecting the returned floor mats. 24 hours after tracking showed they received the floor mats, I had to contact them to ask when to expect my refund. I was told to expect it the next day. I still hadn’t received it today (a week later) so I contacted Amazon and opened a case (they call it an A-Z Claim).

Are you ready?

Check out this message:

Hope all is well and that you had a good Thanksgiving. I just called and left you a voicemail.
I want to apologize for the delay in the refund. I see that I made an error which caused your refund not to finalize last week before Thanksgiving.
I understand why you opened an A-Z claim to be sure you receive your money back but Can I ask you to please consider closing the A-Z Claim?
With this open against us, we'll need to provide documents to Amazon and will delay your refund for about a week - sorry again.
If you will close the claim, I can refund you in full immediately.

I did what I should have done before and Googled, found out they sell on eBay (Autonotionsllc) and have AWFUL feedback.

I’m not responding to that message just yet but wouldn’t mind some thoughts from @BeenBurned or @whateve on what I should say if I do respond. I did call Amazon about this shady behavior but didn’t get far.

By the way, I ended up ordering my liners and mats direct from Weathertech. It was more expensive but at least it’s a quality product that actually fits.

No advise, but I love love love my Weathertech!

 

[whateve]

Well here’s an Amazon Marketplace horror story. I bought floor mats and a cargo liner for my new SUV from a seller on Amazon. The next day, the seller contact me to tell me the cargo liner was backordered for two weeks. Fine. Two days later, the floor mats arrive and don’t fit. I open a return, print out the label and prepare to lug the giant box to UPS. Imagine my surprise the next day when FedEx arrives to pick up the box. I sent it off, but not before I snapped a picture of the tracking number and contacted the seller. They told me the label was for the cargo liner that they hadn’t sent and was supposedly backordered. An exchange of messages confirmed that they didn’t send a cargo liner and were expecting the returned floor mats. 24 hours after tracking showed they received the floor mats, I had to contact them to ask when to expect my refund. I was told to expect it the next day. I still hadn’t received it today (a week later) so I contacted Amazon and opened a case (they call it an A-Z Claim).

Are you ready?

Check out this message:

Hope all is well and that you had a good Thanksgiving. I just called and left you a voicemail.
I want to apologize for the delay in the refund. I see that I made an error which caused your refund not to finalize last week before Thanksgiving.
I understand why you opened an A-Z claim to be sure you receive your money back but Can I ask you to please consider closing the A-Z Claim?
With this open against us, we'll need to provide documents to Amazon and will delay your refund for about a week - sorry again.
If you will close the claim, I can refund you in full immediately.

I did what I should have done before and Googled, found out they sell on eBay (Autonotionsllc) and have AWFUL feedback.

I’m not responding to that message just yet but wouldn’t mind some thoughts from @BeenBurned or @whateve on what I should say if I do respond. I did call Amazon about this shady behavior but didn’t get far.

By the way, I ended up ordering my liners and mats direct from Weathertech. It was more expensive but at least it’s a quality product that actually fits.

I wouldn't close the claim until I got my refund.

No advise, but I love love love my Weathertech!

I'm so glad I didn't order mine online to save a few bucks!

We went to a local store and looked at the samples. There was another brand, Husky, that we liked better than Weathertech and it was a little cheaper. So we ordered that one in the cargo liner and Weathertech for the floor mats. They came in the next day. The floor mats were fine but the cargo liner didn't look like the sample in the store. The sample had teeth on the back that we thought would help it stay in place. The actual liner had no teeth and the rep on the phone confirmed it wasn't supposed to have teeth. The store was wonderful. They ordered the Weathertech so we could compare the two, and let us keep whichever one we liked better. We chose the Weathertech, and they let us have it for the price we had paid for Husky. It turned out to be $10 more than Amazon but it was worth it for the service we got.

 

[restricter]

I wouldn't close the claim until I got my refund.

I'm so glad I didn't order mine online to save a few bucks!

We went to a local store and looked at the samples. There was another brand, Husky, that we liked better than Weathertech and it was a little cheaper. So we ordered that one in the cargo liner and Weathertech for the floor mats. They came in the next day. The floor mats were fine but the cargo liner didn't look like the sample in the store. The sample had teeth on the back that we thought would help it stay in place. The actual liner had no teeth and the rep on the phone confirmed it wasn't supposed to have teeth. The store was wonderful. They ordered the Weathertech so we could compare the two, and let us keep whichever one we liked better. We chose the Weathertech, and they let us have it for the price we had paid for Husky. It turned out to be $10 more than Amazon but it was worth it for the service we got.

Heck no, I’m not closing that claim. I also reported their shady behavior to Amazon and Amazon is opening an investigation. Apparently, this seller is already on thin ice.

 

[Roro]

Well here’s an Amazon Marketplace horror story. I bought floor mats and a cargo liner for my new SUV from a seller on Amazon. The next day, the seller contact me to tell me the cargo liner was backordered for two weeks. Fine. Two days later, the floor mats arrive and don’t fit. I open a return, print out the label and prepare to lug the giant box to UPS. Imagine my surprise the next day when FedEx arrives to pick up the box. I sent it off, but not before I snapped a picture of the tracking number and contacted the seller. They told me the label was for the cargo liner that they hadn’t sent and was supposedly backordered. An exchange of messages confirmed that they didn’t send a cargo liner and were expecting the returned floor mats. 24 hours after tracking showed they received the floor mats, I had to contact them to ask when to expect my refund. I was told to expect it the next day. I still hadn’t received it today (a week later) so I contacted Amazon and opened a case (they call it an A-Z Claim).

Are you ready?

Check out this message:

Hope all is well and that you had a good Thanksgiving. I just called and left you a voicemail.
I want to apologize for the delay in the refund. I see that I made an error which caused your refund not to finalize last week before Thanksgiving.
I understand why you opened an A-Z claim to be sure you receive your money back but Can I ask you to please consider closing the A-Z Claim?
With this open against us, we'll need to provide documents to Amazon and will delay your refund for about a week - sorry again.
If you will close the claim, I can refund you in full immediately.

I did what I should have done before and Googled, found out they sell on eBay (Autonotionsllc) and have AWFUL feedback.

I’m not responding to that message just yet but wouldn’t mind some thoughts from @BeenBurned or @whateve on what I should say if I do respond. I did call Amazon about this shady behavior but didn’t get far.

By the way, I ended up ordering my liners and mats direct from Weathertech. It was more expensive but at least it’s a quality product that actually fits.

Don't close the claim until you receive the refund. I have been through this with other sellers. They all seem somewhat fearful of that open "A to Z" claim, which makes me believe that it's a strong resource for buyers. "Providing additional paperwork" and needing more time to do that is a bunch of bull. The refund is what they have to prove and, if they haven't sent it, there's nothing for them to prove. Circular reasoning. Stay strong til the refund appears. For one of my claims, Amazon provided the refund because the seller never moved on it.