Yes, she will, either if she agrees to the return or if ebay decides in your favor. She might not want it back since she can't legally sell it.
eBay, etc. General Question/Answer Thread
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When both buyer and seller are in the US, the seller has to pay return shipping in SNAD cases.
The seller in is Oz. Are you there too? I'm not sure what the policy is on Ebay.au.
Yes I am. Are you in Oz? I have good news (@whateve too): the seller has approved a return and will send a return satchel so I can return the bag to her, then she’ll process the refund after she gets the bag at her end. Sounds like she will cover the cost of the return too. Yay! On a side note, do you guys think I should film myself packing the bag into the return satchel and film myself putting the bag into the postbox just in the off chance she might try and claim it got lost in the mail or something? I think that’s unlikely to happen but I’ve read some horror stories of scamming going both ways (sellers and buyers) on Ebay ..
No, I'm in the US. But I saw from the listing that she (seller) is in Australia.
I don't often recommend videotaping but since you can do it and because the seller has given you such a hard time, it certainly wouldn't hurt. Whether ebay will consider it should you need to present it is unknown.
But as long as you're able to prove receipt/delivery of the returned bag, you should be covered. If she doesn't issue the refund when she gets it back, you can call ebay and they'll release the money.
Looks like I better video my packing and posting just to be safe! Haha[emoji23][emoji23]
You should call ebay and tell them about this. She could claim non-receipt since it isn't going to be delivered to her.
Good idea just based on her message. (Have them read that message.)
I believe that as long as the shipping address is the one on the label that is sent through ebay, you should be okay. You'd just need tracking to show delivery to her ebay-related address.
If the seller sends a shipping label outside of ebay, that's a problem, especially if it's an address not associated with the seller's address on record.
Yea I got that feeling too, thanks for clarifying and voicing your thoughts! Ebay doesn’t allow return of items to an address not associated with a seller’s account right?
Hi, I may I have your more experienced opinions? This is my first "dispute" with a seller. I purchased what I thought was a gray MCM rockstar vanity case with a strap. It arrived today and instead of what was pictured, I received a faux snakeskin case with no strap and no mechanism for a strap. Pics are all below. Seller is claiming what I received is what they called gray and that it doesn't come with a strap. However, there is no gray in the bag and it is a faux snakeskin which was never disclosed in the description. Seller says he will give back a 100% refund and that the return postage should only be $3-$5 dollar for me. It appears they have changed the photo on the one case they have left in stock to match the story they are telling me. I have a photo I took, of when the order was confirmed by ebay and that picture does not match what they have on the one remaining piece for sale. Would you argue with them and get them to pay the return postage or just chalk it up to being a bad experience? Here's a copy of their last message to me and pics of the item received and a pic from ebay's confirmation. Thank you for your opinions.
New message from: hibargains
(1,500
)
Okay. I guess you wanted the color "dark Gray". This color with the snake design called "Gray". The image that correlates with each color is posted when you selected the color you wanted in order to place the order. we had color mapping correctly for each color on the ad. Try it again now since we have only one left for the Gray color ( same as the one you ordered). Select gray, and see the photo that will display to the left. it is exactly what you ordered and received. Unfortunately, we are out of the "dark gray" color. If you don't want it, it is okay. it will cost you $3-$5 to send it back to us. just simply open return request, chose reason " no longer wanted", drop it by the post office, you will get 100% refund...no restocking fees or anything. you have a very valuable piece in your hand. I wish that you enjoy it, but I understand that you are looking for something very specific.
The above is what I received today.
ebay's confirmation shows the bag I would have been satisfied with. Here's a clearer shot of it. It doesn't look anything like the one I received.
This is what is posted now and coincidentally correlates to what they are saying.
New message from: hibargains
(1,500)Okay. I guess you wanted the color "dark Gray". This color with the snake design called "Gray". The image that correlates with each color is posted when you selected the color you wanted in order to place the order. we had color mapping correctly for each color on the ad. Try it again now since we have only one left for the Gray color ( same as the one you ordered). Select gray, and see the photo that will display to the left. it is exactly what you ordered and received. Unfortunately, we are out of the "dark gray" color. If you don't want it, it is okay. it will cost you $3-$5 to send it back to us. just simply open return request, chose reason " no longer wanted", drop it by the post office, you will get 100% refund...no restocking fees or anything. you have a very valuable piece in your hand. I wish that you enjoy it, but I understand that you are looking for something very specific.
The above is what I received today.
ebay's confirmation shows the bag I would have been satisfied with. Here's a clearer shot of it. It doesn't look anything like the one I received.
This is what is posted now and coincidentally correlates to what they are saying.
She has a 30-day return policy so you can return for any reason at your expense.Hi, I may I have your more experienced opinions? This is my first "dispute" with a seller. I purchased what I thought was a gray MCM rockstar vanity case with a strap. It arrived today and instead of what was pictured, I received a faux snakeskin case with no strap and no mechanism for a strap. Pics are all below. Seller is claiming what I received is what they called gray and that it doesn't come with a strap. However, there is no gray in the bag and it is a faux snakeskin which was never disclosed in the description. Seller says he will give back a 100% refund and that the return postage should only be $3-$5 dollar for me. It appears they have changed the photo on the one case they have left in stock to match the story they are telling me. I have a photo I took, of when the order was confirmed by ebay and that picture does not match what they have on the one remaining piece for sale. Would you argue with them and get them to pay the return postage or just chalk it up to being a bad experience? Here's a copy of their last message to me and pics of the item received and a pic from ebay's confirmation. Thank you for your opinions.
New message from: hibargains
Okay. I guess you wanted the color "dark Gray". This color with the snake design called "Gray". The image that correlates with each color is posted when you selected the color you wanted in order to place the order. we had color mapping correctly for each color on the ad. Try it again now since we have only one left for the Gray color ( same as the one you ordered). Select gray, and see the photo that will display to the left. it is exactly what you ordered and received. Unfortunately, we are out of the "dark gray" color. If you don't want it, it is okay. it will cost you $3-$5 to send it back to us. just simply open return request, chose reason " no longer wanted", drop it by the post office, you will get 100% refund...no restocking fees or anything. you have a very valuable piece in your hand. I wish that you enjoy it, but I understand that you are looking for something very specific.
View attachment 4200846
The above is what I received today.
View attachment 4200847
ebay's confirmation shows the bag I would have been satisfied with. Here's a clearer shot of it. It doesn't look anything like the one I received.
View attachment 4200848
This is what is posted now and coincidentally correlates to what they are saying.
View attachment 4200849
In this case, I'd file snad because there's no way that snakeskin-looking item would be considered to be gray. Attach a screenshot of the ebay confirmation showing the gray logo bag and state that that's what you expected.
That's not gray and in fact, when you do a google search of "MCM train case gray" none of the snakeskin-looking ones come up. (Other items come up and in other colors but I don't see a single one like you received.)
https://www.google.com/search?q=mcm...dAhWmneAKHVzBDngQsAR6BAgEEAE&biw=1421&bih=680
If MCM calls that snake bag gray, that certainly should have been disclosed because I can't imagine too many people would look at it and think it's gray!
I would think this is an easy win.
Hello All,
Not sure if this the right place to post this question - If not, please do let me know where I should post it.
I am interested in a piece I found, but I wanted to ask if anyone had experience with the seller? thediamondlife
Thank you!
Not sure if this the right place to post this question - If not, please do let me know where I should post it.
I am interested in a piece I found, but I wanted to ask if anyone had experience with the seller? thediamondlife
Thank you!
