eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Me neither! This is my first actually and I wonder if it will be accepted by Ebay..??
You probably won't need it but it won't hurt to add it to your dispute. You can state that your "PDF documentation from a professional authentication is attached and attests to the fact that your item is counterfeit. You want a full refund of your entire payment and if the seller wants the item back, she should pay for return shipping."
Thanks I will do that. I don’t use counterfeit items and it irks me to have inadvertently bought one off Ebay...
I created a return and this is the reply I got from the seller. What’s the best way to reply to her? Thanks!
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I just got a reply from the seller and tried tagging you but I didn’t know how to. What’s the best way to respond back to the seller? Thx.
Escalate the dispute.
It doesn't matter that she sold it as Dior "style." The fact that it has Dior markings on it but wasn't made by CD makes it fake, illegal and a violation of ebay policy (and the law).
Refer the seller to the counterfeit and authenticity disclaimer policies. (Feel free to copy and paste the following.)
https://www.ebay.com/help/policies/prohibited-restricted-items/replicas-counterfeit-items-unauthorized-copies-policy?id=4276&st=3&pos=1&query=Replicas, counterfeit items, and unauthorized copies policy&context=9010_BUYER
The following is copied from the policy:
"What does eBay consider to be a fake product?
If any listing has a false or misleading description of what the item truly is, then we will consider it to be fake, and is therefore not allowed on eBay. For example, if a listing for a DVD of a popular TV series claims to be an original, but is actually a pirated copy."
Replicas, counterfeit items, and unauthorized copies policy overview
Items that bear a company's official brand name or logo can be listed as long as the products were lawfully made by, for, or with the consent of that company.
We don't allow replicas, counterfeit items, or unauthorized copies to be listed on eBay. Unauthorized copies may include things that are bootlegged, illegally duplicated, or pirated. These kinds of things may infringe on someone's copyright or trademark.
For examples of what you can and can't sell on eBay, see the guidelines below.
Make sure your listings and products follow these guidelines. If they don't, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
Be sure to report listings that offer counterfeit items or replicas.
What are the guidelines?
Here are some examples of items that can and can't be listed on eBay (note that this isn't an exhaustive list):
- Movies to which you own the rights
- Music you wrote, recorded, and to which you own the rights
- Photos you took yourself and to which you own the rights (if you have the consent of the people in the photos)
- Software you created and to which you own the rights
Public domain media (see our public domain media policy for more info)
- Backup or archival copies of software
- Bootleg recordings from concerts or other live shows (see our bootleg recordings policy for more info)
- Counterfeits, fakes, or replicas of brand name items (for example, a purse bearing the Chanel name or logo that wasn't made by Chanel)
- Counterfeit electronics (like cell phones) or software
- Counterfeit replacement parts or consumables that weren't made by the manufacturer that the items are labeled with
- Digital copy only discs or codes (originally sold as part of a Blu-ray or DVD combo package)
- Fake autographs
- Media (such as CDs, DVDs, flash drives or any other recordable media) containing scanned pages from a book, magazine, manual, or other copyrighted materials that you didn't create
- Unauthorized or pirated copies of things like:
- Movies or videos
- Audio books and ebooks
- Music CDs, MP3s, MP4s
- Photos
- Software
- TV programs (including CDs or DVDs containing shows that were taped from television)
- Video games
The seller is completely wrong. It is illegal to sell counterfeits even if you don't claim it is authentic. Do as Beenburned said, reply with a copy of ebay's counterfeit policy, and escalate as soon as you can.
Thanks @whateve and @BeenBurned! I’ve replied with the link to the Ebay policy. When you say escalate this, do you mean to get Ebay involved ASAP?
Thanks!
Ebay gives the seller a certain amount of time to respond to the case or accept the return. If the seller hasn't resolved it to your satisfaction, then you can escalate it so ebay makes the decision. The date when you can escalate is listed somewhere in the return details.
Did you choose "doesn't seem authentic" as the reason?
Did you attach Authenticate4U's PDF document?
Is this the listing?
https://www.ebay.com.au/itm/Christian-Dior-Gaucho-Style-Saddle-Bag-VGC-/153163331712?_trksid=p2047675.l2557&nma=true&si=z4sKYdA2iZJJK4dGgu%2FnTntwulg%3D&orig_cvip=true&nordt=true&rt=nc
BTW, I don't know whether she had 2 of the same bag or not (or if the buyer didn't pay) but this one was sold prior to yours:
https://www.ebay.com.au/itm/Christi...2FnTntwulg%3D&orig_cvip=true&nordt=true&rt=nc
Yea I chose ‘doesn’t seem authentic’ when I opened a case for return. Omg, I didn’t know it got sold before me[emoji33][emoji33][emoji33] wth..!!!
And yes, that is the bag I bought fr her!!!
I chased A4U again yesterday cos they said they were going to send the PDF yesterday but turns out her husband is hospitalised and she’s behind because of that. I decided to request the return yesterday anyways cos I was worried I would miss the Ebay deadline for opening a case.
Because of her response, I don't think you'll have to prove it is fake. It sounds like she admits it is fake.
You’ve got a point there! Hope this gets resolved and I get a refund back! Does the seller cover return postage costs?