eBay, etc. General Question/Answer Thread

[Peridot_Paradise]

No, these are my choices:
View attachment 4195573

ur right those are the choices I remembered too once I listed the item the first time for 7 days. Item didn't sell so when I try to relist the item again I don't see that option (unless I'm just being blind) instead it automatically relist for 30 days.

 

[Catbird9]

Are "buy it now" items automatically listed for 30days now? I don't see the 7 day option when I try to resist my unsold item

No, these are my choices:
View attachment 4195573

Same here. You may have different listing options when using the app, mobile device, etc.

 

[Peridot_Paradise]

I’m using my MacBook and these are the only options that I SEE.

 

[Peridot_Paradise]

This option only lets me select when to start listening only

 

[whateve]

I’m using my MacBook and these are the only options that I SEE.

Is there an option, maybe at the top of the screen, to switch to classic listing format, or something like that? I remember there being a simpler listing tool that may not have all the options.

 

[Catbird9]

I’m using my MacBook and these are the only options that I SEE.

This option only lets me select when to start listening only

Is there an option, maybe at the top of the screen, to switch to classic listing format, or something like that? I remember there being a simpler listing tool that may not have all the options.

Right, the Quick Listing Tool limits your options. You can "save for later" and exit the listing, then switch to the classic listing form and go back and edit it.

The note that a fee may be charged if you don't allow offers may apply if the listing was created under a promotional offer for free listings when you allowed best offers. Or if you've exceeded your free listing limit for the month.

 

[Wei Wei]

Does Ebay allow return of item as ‘not as described’ if the item is not authentic and even though the seller does not accept returns? Thanks

 

[whateve]

Does Ebay allow return of item as ‘not as described’ if the item is not authentic and even though the seller does not accept returns? Thanks

Yes. Counterfeit qualifies as not as described even if the seller doesn't specifically state it is authentic, or even if the seller says it isn't, because it is illegal to sell counterfeits.

 

[Wei Wei]

Yes. Counterfeit qualifies as not as described even if the seller doesn't specifically state it is authentic, or even if the seller says it isn't, because it is illegal to sell counterfeits.

Thank you!

 

[Wei Wei]

Yes. Counterfeit qualifies as not as described even if the seller doesn't specifically state it is authentic, or even if the seller says it isn't, because it is illegal to sell counterfeits.

Do I have to prove the item is not authentic when putting a claim through?

 

[whateve]

Do I have to prove the item is not authentic when putting a claim through?

Not usually with ebay. However, it couldn't hurt to detail it in your return description.

 

[BeenBurned]

Do I have to prove the item is not authentic when putting a claim through?

Generally no.

Usually when you file SNAD and choose the "not authentic" option, the seller can choose to accept the return (and has to provide a prepaid shipping label), issue a partial refund or try to work with you.

If you and the seller can't come to an agreement, one of you would ask ebay to step in to resolve and more often than not, ebay decides in favor of the buyer.

However there have been cases where buyers may have to supply professional documentation proving the item is fake. If the seller knows that it's authentic and believes you (as buyer) are mistaken, they could (conceivably) force the issue.

May I ask how you know you got a fake? (The reason I ask is because I don't see where you requested any authentications and confirmed that your suspicions are correct.)

 

[Wei Wei]

Generally no.

Usually when you file SNAD and choose the "not authentic" option, the seller can choose to accept the return (and has to provide a prepaid shipping label), issue a partial refund or try to work with you.

If you and the seller can't come to an agreement, one of you would ask ebay to step in to resolve and more often than not, ebay decides in favor of the buyer.

However there have been cases where buyers may have to supply professional documentation proving the item is fake. If the seller knows that it's authentic and believes you (as buyer) are mistaken, they could (conceivably) force the issue.

May I ask how you know you got a fake? (The reason I ask is because I don't see where you requested any authentications and confirmed that your suspicions are correct.)

I had a suspicion it was fake after I started going through the Dior Gaucho bag thread on here, then I sent photos in to Authenticate4u and they confirmed it is fake. They will send me the certificate of their assessment later today. I thought to do my homework first, just in case, if you get what I mean. Is there anything else I’ve missed?

 

[BeenBurned]

I had a suspicion it was fake after I started going through the Dior Gaucho bag thread on here, then I sent photos in to Authenticate4u and they confirmed it is fake. They will send me the certificate of their assessment later today. I thought to do my homework first, just in case, if you get what I mean. Is there anything else I’ve missed?

Good for you! I'm so glad you did your homework first!

The reason I'd asked is because so many buyers just "know" an item is fake but haven't confirmed it. And often, the item turns out to be genuine.

One of the things I love about A4U is that when they authenticate an item, even the least expensive service includes a PDF of the authentication. And many times, that PDF is enough to submit and prove your case.

Attach a copy of the document to the dispute.

 

[Wei Wei]

Good for you! I'm so glad you did your homework first!

The reason I'd asked is because so many buyers just "know" an item is fake but haven't confirmed it. And often, the item turns out to be genuine.

One of the things I love about A4U is that when they authenticate an item, even the least expensive service includes a PDF of the authentication. And many times, that PDF is enough to submit and prove your case.

Attach a copy of the document to the dispute.

I am so glad to hear what you said abt A4U. I have used their services more than a couple of times and have always found them quick, professional and accurate in their assessments. Do you use them?